Pampered Chef Website and Shipping

[1PamperedMommy]

Is it just me, or is the Pampered Chef website not updating correctly? I sent in a show on March 1 and it has yet to show up on Consultant Connection. It shows in the shipping status as "received" but it's been a week! It says they're only shipping through parties submitted by the 27th of February. Is there something wrong over there? Thanks!

 

[wadesgirl]

Nothing is wrong! There "normal" ship time is 10-12 business days from the day you submit your show. You are currently only looking at 5 business days since you submitted your order. When there is different promotions (double incentive points) or end of the month and in this case end of the catalog they tend to get bogged down because consultants submit a lot of orders in the last couple days of the month. They are actually sending things out faster than normal most of the time.

 

[pampered1224]

Actually not quite true. I submitted a party on the 27th. It was sitting on my doorstep last week Thursday. And the shipping grid, showed it as received! Not picked, not shipped, no numbers nothing, it was on my porch and still looks like it has never left the home office! So something is weird. They are doing a ton of updates to the website so that may be the answer. Not to mention that as of right now, it stills shows they are shipping Feb 27th parties. So...

 

[KaryCam]

I submitted a show on the 28th and I received it yesterday (I'm in Florida).

So the "shipping through 27th" is incorrect.

It says that the working on the website will continue through today so maybe things will be back to normal and updated tomorrow.

 

[BethCooks4U]

A show I submitted on the 1st shipped early this morning so things will be moving "normally" again in the next few days (It's not showing on the shipment screen but I did get an email saying it shipped). The updates they are working on for the career plan changes are slated to be done this afternoon so we can expect them to be back to doing the regular updates right after that.

 

[Becca_in_MD]

Though people have gotten shows that were submitted on the 28th even though shipping status shows the 27th, there could be shows from the 27th still sitting there. I'm convinced that they have to wait for some product shipments to arrive at the warehouse before they can ship the show. They'd rather wait a day or two than ship something backorder. Not to say that the system isn't screwed up right now with the updates. Also, things will sit there "picked" and have to sit there while they catch up with the shows behind them.