Ordering on the Outlet on Behalf of Customer

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Discussion Overview

The thread discusses the process of placing outlet orders on behalf of customers, including account requirements and handling payment details. Participants share their personal experiences and methods for managing such orders.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions trying to place an order for a customer who struggles with navigating the site and questions whether creating a guest account is necessary.
  • Another participant points out that customers need to create an account for online purchases and shares their method of using a personal email as a guest account.
  • One participant expresses frustration over not having the credit card verification number needed for the order and the inconvenience of having to contact the customer.
  • Another participant suggests adding the outlet order total to the customer's show order to simplify payment processing.
  • Several participants agree on the importance of communicating with the customer about how the order is handled to ensure transparency regarding costs.
  • One participant shares their experience of using a single account for all orders, including applying past host discounts for customers.
  • Another participant reminds others to consider using the customer's past host discount on the outlet order as well.

Areas of Agreement / Disagreement

Participants generally agree on the necessity of creating accounts for outlet orders and the importance of clear communication with customers regarding payment and discounts. However, there are differing opinions on account management practices.

Contextual Notes

The discussion reflects personal experiences and methods related to placing orders on behalf of customers, highlighting the nuances of managing customer accounts and payments in the context of Pampered Chef's outlet offerings.

Who May Find This Useful

Consultants looking for insights on handling outlet orders for customers and managing payment details may find this discussion relevant.

babywings76
babywings76
Gold Member
Messages
7,266
I am trying to place an order for a customer because she doesn't understand how to do navigate around the site to order from the outlet, she'd just rather I do it. I am trying to place the order for her and it wants me to log in or create an account. Is this a normal step that all customers have to do when they shop the outlet or did I get directed to something because it knows it's me? (I did clear my cookies.) Should I create some type of "guest" account so that I can do this again for customers in the future? Or am I supposed to create one for her specifically? How do you guys do it? She gave me her CC to pay for it.
 
There's a "log in as customer" link at the bottom of the log in page. Even customers need to create an account when they make a purchase online - when it's an individual order, not for show orders.I use one of my emails as my guest PC account, and just keep adding shipping addresses to it.
 
  • Thread starter
  • #3
Aw man! I don't have her card verification # for her CC, since we didn't need it for her guest order at the show last night. I didn't think to ask her for it for this outlet order. Darn, now I have to call her. No idea what time to reach her today and I don't like to call and do "business" on Sundays. Arrrgh.
 
If you haven't submitted the show yet, add the total to her amount on the show, and then pay for the outlet order on your card. You'll have less "consultant due" on the show, so it will balance out.
 
  • Thread starter
  • #5
Good idea! Thanks!
 
babywings76 said:
Good idea! Thanks!
Click to expand...

If you do that I would contact her so she knows how you handled it. People are funny about their money. She'll be fine about it I'm sure since it totals to what she'll expect and will appreciate the breakdown of where you got the total.
 
I used to do separate accounts, but now I just have me. Same email as I use for everything else. I even use their past host discount if applicable even though there name is not listed. I haven't been contacted yet.
 
  • Thread starter
  • #8
I ended up calling her because I had another question about her order she made last night at the show. We both forgot about her past host discount, so her order was now shy of the $60 and I didn't know if she wanted to add something to her order so she could still get the sprinkles for free or leave it as is.
 
Don't forget to use her PHD on the OUTLET order too!!
 
  • Thread starter
  • #10
Jules711 said:
Don't forget to use her PHD on the OUTLET order too!!
Click to expand...

Yep, got that covered. Thanks though! :)
 

Frequently Asked Questions

What is the Outlet in Pampered Chef?

The Outlet in Pampered Chef is a section of the website where customers can find discounted products, including discontinued items and overstocked inventory. It offers a great opportunity to purchase high-quality kitchen tools at reduced prices.

Can I place an order on the Outlet on behalf of a customer?

Yes, as a Pampered Chef consultant, you can place orders on the Outlet on behalf of your customers. This allows you to assist them in getting the products they want while providing personalized service.

How do I place an order on the Outlet for a customer?

To place an order on the Outlet for a customer, log into your Pampered Chef consultant account, navigate to the Outlet section, select the desired items, and proceed to checkout. Make sure to enter the customer's shipping information during the checkout process.

Are there any limitations when ordering from the Outlet?

Yes, there may be limitations on the quantity of certain items you can order, as well as availability, since Outlet items are often in limited supply. It's important to check the stock status before placing an order.

What should I do if an Outlet item is out of stock?

If an Outlet item is out of stock, you can inform your customer and suggest alternative products or recommend that they check back later, as inventory can change frequently. Additionally, you can help them find similar items that are currently available.

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