Omg! What a Call! (In a Good Way!) :)

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Discussion Overview

The thread centers around positive experiences related to customer follow-up calls made by Pampered Chef consultants. Participants share stories of successful interactions that led to increased orders and potential bookings for events.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shared a story about a successful follow-up call that resulted in a doubled order and a potential booking for a wedding shower.
  • Another participant recounted a similar experience where a customer increased her order significantly after a follow-up call.
  • Several users expressed enthusiasm about the importance of follow-up calls and their positive outcomes.

Areas of Agreement / Disagreement

Participants generally agree on the value of follow-up calls, noting that they can lead to increased orders and new opportunities. No clear disagreement is present.

Contextual Notes

The experiences shared reflect personal interactions and outcomes from customer care calls within the context of Pampered Chef consulting.

Who May Find This Useful

Consultants looking for encouragement or examples of successful customer interactions may find this thread beneficial.

H
heatherbug737
Messages
12
So, I had an online order for a party that I had reviewed and submitted. A few days later, she emailed me to ask to increase her order (wow! when does that happen! :)) So, I called her to confirm the increase and talk to her further. While we were talking, she mentioned how excited she was to have a PC consultant again- apparently the last one she had quit. I told her that I would be thrilled to take on that role for her! :)

We were visiting as I was finishing up inputting her order and she starts talking about her son's best friend who is getting married. She then tells me she'd really like to throw his bride-to-be a PC shower! (Yeah!) I told her that showers were a great way to help someone set up a kitchen and encouraged her. I also mentioned the registry. As soon as I finished saying that, she mentioned that she might just book a show so that the bride can come and see the products first hand!

I was blown away! One phone call and I doubled an order, and potentially booked a wedding shower, registry, and party!

Hopefully, this encourages y'all (it certainly encouraged me!) to continue your customer care calls. I really have to psych myself up before calling people, but I will be remembering this call every time I need some encouragement! :chef:

It also reminds me why I'm a PC consultant- this stuff sells itself! :)

Happy cooking!
Heather in TX
 
Wow Heather! That was a great call! Congrats!
 
GREAT JOB! I had a customer yesterday too who called me to increase her order. Her original order was about $80. She increased to about $240!!! WOO!HOO!
 
Wonderful! Love those calls. :)That's why follow-up calls are so important. If you hadn't followed up, how likely do you think it would be that the person would have picked up the phone and called you? Good thing to remember.
 
That is wonderful!!!!!!
 

Frequently Asked Questions

What is "Omg! What a Call! (In a Good Way!) :)"?

"Omg! What a Call! (In a Good Way!) :)" is a motivational and informative call designed for Pampered Chef consultants. It focuses on sharing success stories, tips, and strategies to enhance sales and build a thriving direct sales business.

Who can participate in the call?

The call is open to all Pampered Chef consultants, regardless of their experience level. Whether you are a new consultant or a seasoned leader, you will find valuable insights and inspiration to help you grow your business.

How often does the call take place?

The call typically occurs on a regular basis, such as monthly or bi-monthly, depending on the schedule set by the organizers. It's a great opportunity to stay connected with the Pampered Chef community and learn from one another.

What topics are usually covered during the call?

Topics can vary but often include sales techniques, product knowledge, personal development, team building, and success stories from fellow consultants. The aim is to provide practical advice and motivation to help consultants achieve their goals.

How can I join the call?

To join the call, you usually need to register in advance through the Pampered Chef consultant portal or a designated link provided by the organizers. Make sure to check your email or the consultant community for updates on the next scheduled call.

You must log in or register to reply here.

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