No Cash and Carry at an Event Where They Encouraged It

[chefann]

Do you put all the little orders together and then not give them receipts then? Otherwise isn't that expensive for you to pay $4.25 for all of those little orders?

If someone has a small order, I encourage them to make it a bigger one. I rarely offer completely free shipping - I usually offer to pay the difference between show shipping and direct shipping. That can be as little as $2 (small order), or more. But on those large orders, I'm getting a decent amount of career sales and commission so it's not a big deal.

It's not recommended to combine small orders into one, because then HO's customer records are inaccurate, if one of those customers calls with a return/exchange/breakage. Just like customers combining orders at a show.

 

[cheflorraine]

If someone has a small order, I encourage them to make it a bigger one.

What words/phrases do you use to encourage a larger order? Take advantage of our flat-rate shipping and add some more things to your order without increasing the shipping cost??
At the one fair I did in the summer, someone just wanted the pan scrapers, and I didn't the heart to charge her the shipping, so I just covered it. She was using them for cleaning floors, so really was not interested in anything else...

 

[chefann]

I tell them that the shipping is $4.25, plus tax, and they'll get a better value for that charge if they have something else they want to add.

 

[chefann]

I was thinking about this and wanted to give you a more complete answer as regards an order for ONLY pan scrapers. If the customer didn't want additional items, I'd charge them $1 shipping plus the price of the scrapers and send them scrapers from my personal stash, using what they paid to replenish it.

 

[kcmckay]

To keep from going in the red I keep some c & c items like small spatulas and ice cream scoops and a few other things. When someone buys something, I reorder it with my next show.

This is a great idea. My director does something similar with her C&C. She sells whatever she has on hand and always writes out an order form and adds tax but not shipping of course and she submits those orders as a show if she has enough or adds them to another. She started with extras she earned and just replaces them as she sees fit. I haven't done a ton of booths and haven't looked for oppurtunities recently because I just don't have time but I will eventually implement this when I get into doing more.

 

[PamperedSD]

Joy - I love the idea of a $5 grab-n-go gift bag! Has anyone does this? I'm wondering what type of bag do you use? The S/B does not seem to fit in any goodie bag I've looked at. I thought about doing a brown lunch sack bag and putting a PC sticker on it with my info. Kinda like a suprise bag - put in a coupon for $$ or % off and tell them each bag has at least xx amount of products for only 5 bucks each.