New Update: DOTS Stemware for Consultants

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Discussion Overview

This thread discusses the recent update regarding the DOTS stemware for consultants, focusing on backorders, quality issues, and communication from Pampered Chef. Participants share their experiences and reactions to the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant notes that they received an email about the DOTS stemware being on backorder due to quality issues with some samples.
  • Another participant expresses frustration about the timing of the backorders, especially as they coincide with promotional efforts.
  • Several users mention their disappointment in not receiving their sample orders, with some indicating they have not received any updates.
  • One participant, identifying as a consultant, shares their concern about promoting products with quality issues, particularly those with painted-on decor.
  • Another participant appreciates that Pampered Chef is addressing the quality issues and is remanufacturing the products.
  • Some participants express relief that backorders are preferable to a stop sell situation.
  • One participant highlights the challenges of bringing new products to market and expresses support for the company's quality standards.
  • Several users discuss the impact of the backorder situation on upcoming shows and customer expectations.

Areas of Agreement / Disagreement

Views differ regarding the handling of the situation, with some participants expressing frustration over the backorders while others appreciate the company's proactive approach to quality control. No clear consensus emerges on the overall sentiment.

Contextual Notes

Participants are primarily consultants discussing their personal experiences with the DOTS stemware and the implications of the backorder situation on their business practices.

Who May Find This Useful

Consultants who are navigating the challenges of product availability and quality issues may find the shared experiences and insights relevant to their own situations.

janetupnorth
janetupnorth
Gold Member
Messages
14,814
All consultants check your e-mail for an update on the DOTS stemware.
 
Well, we knew that was coming. Hopefully all these backorders/stop sells will be taken care of quickly.
 
I am so glad they did this. I would hate to have to explain to a guest to beware of disappearing dots...
 
I don't have an email yet - are they on stop sell?
 
haven't gotten mine either.
 
I do not have anything either.

Once again, I hate that this happens right when we are suppose to be promoting them!
 
Ok, I have a hard time pushing our quality when this happens not once, but twice before the catalog even comes out. And not to mention the fact that it happened on two products that have painted-on decor. Are they not seeing that it's not a good idea?
 
They're on backorder. You can keep taking orders on them. They'll update us on Sept. 15th.
 
No stop sell yet, it says they are on back order. We can still sell them though.


Here's the email:
Dear Consultant.

I have news to share with you regarding the new Dots Stemware. After hearing from several of you that the colored dots were coming off some of your samples, we conducted additional product testing. We found there was a quality issue with some but not all of the samples we tested.

We are working with our supplier to resolve the issue as quickly as possible.

Therefore, we have placed this product on backorder, effective yesterday, September 1. While it is highly unusual to begin a new season with a backordered product, it's a necessary step in order to provide you and your customers with the highest-quality products. We know this is disappointing, and we apologize for any inconvenience this may cause you.

You may still order and sell the Dots Stemware while it is on backorder, and we will update you on this situation the week of September 15. Additionally, we will resample the field once we resolve these quality issues.

Thank you for your patience.

Sincerely,

Rich Hlava
Senior Vice President, Operations
 
I'd rather deal with a back-order than a stop sell.
 
  • Thread starter
  • #12
I preferred to refer consultants to the e-mail since everyone gets this e-mail. No offense to you personally Lacy, but I think we often take e-mail communications too lightly. It is business to business communication and many people put a disclaimer that it is not to be shared with a third-party. We have many non-consultants on here and many deciding to be and it is best for them to see this information in an appropriate form.I love what PC does to take care of us but I don't like to "publicize" all the recalls because just like politics, someone is bound to take it and twist it against the company in a bad way.JMHO...
 
I have a hard time pushing our quality when this happens not once, but twice before the catalog even comes out.
Click to expand...

A non-quality compnay would hide this sort of thing.
Mine are fine - I understand it was only certain batches with the disappearing dots.
 
This explains why I still haven't received my sample order that I placed back in July for these! I am happy that they are planning on taking care of the issue, as they are too cute to just disappear on us :)
 
linojackie said:
Ok, I have a hard time pushing our quality when this happens not once, but twice before the catalog even comes out. And not to mention the fact that it happened on two products that have painted-on decor. Are they not seeing that it's not a good idea?
Click to expand...

If The Pampered Chef were NOT taking care of the issue right away and re-manufacturing the products, then I might have something to say about quality. But our company has immediately stopped selling these items and is remanufacturing them so that they will be to the high quality standards PC demands...I'd say that's pretty dang impressive! Kudos to Pampered Chef!
 
I feel that way as well! It's kind of frustrating to have several things of the new line unavailable right now. At least it was "Christmas/Holiday" things and we don't have to really push selling them right now!
 
  • Thread starter
  • #17
We had another thread on this and talked about the struggles bringing things to market. I'm glad PC has such HIGH quality standards!!!!
 
No offense taken Janet...just thought I'd share since some hadn't gotten it yet.
 
GourmetGirl said:
This explains why I still haven't received my sample order that I placed back in July for these! I am happy that they are planning on taking care of the issue, as they are too cute to just disappear on us :)
Click to expand...

I have not gotten mine yet either & I asked them & they said they were taking care of issues....;)
 
Ginger428 said:
I have not gotten mine yet either & I asked them & they said they were taking care of issues....;)
Click to expand...

I emailed them last week and they responded that they were on backorder. No explanations or anything. It is good to hear I wasn't the only one left w/out their glasses!
 
GourmetGirl said:
I emailed them last week and they responded that they were on backorder. No explanations or anything. It is good to hear I wasn't the only one left w/out their glasses!
Click to expand...

LOL..I ordered 3 different ones at the same time. The knife block,the stemware & the holiday plates...I get a package in the mail & all thats in it is the plates!! :eek:...then a week or so later the knife block, but never the stemware. So now I have the plates that are doing me no good at all...:rolleyes:
 
I looked on CC and can't seem to find if the stemware is now available. So is it now??
 
PChefPEI said:
I looked on CC and can't seem to find if the stemware is now available. So is it now??
Click to expand...

it can be ordered but not available. We will find out the week of Sept 15th when to expect these
 
Thanks Dawn. Now I remember seeing this! :)
 
I have a show this Sat. & I'm thinking...maybe I'll tell them they are SO popular, that we are already out of them....:rolleyes:
 
Are they going to let us know the status of the other items that "not available" on the 15th as well? :confused: Im doing an October show and alot of the guests want the holiday plates and platter. :(
 
Laura420 said:
Are they going to let us know the status of the other items that "not available" on the 15th as well? :confused: Im doing an October show and alot of the guests want the holiday plates and platter. :(
Click to expand...

If they aren't available yet just keep a list and call them when they're available. Or better yet, have someone book a show when they are available and invite everyone who wants them and those who might want to buy gifts.
 

Frequently Asked Questions

What are DOTS Stemware for Consultants?

DOTS Stemware for Consultants is a new line of customizable glassware designed specifically for Pampered Chef consultants. These stemware pieces can be personalized with various designs and colors, allowing consultants to showcase their unique style while promoting their business.

How can I order DOTS Stemware for my business?

Consultants can order DOTS Stemware through the Pampered Chef consultant portal. Simply log in to your account, navigate to the product section, and select the DOTS Stemware options available for purchase. Ensure you check for any special promotions or bulk order discounts.

Are there any special promotions for DOTS Stemware?

Yes, Pampered Chef often runs special promotions for new product launches, including DOTS Stemware. Keep an eye on the consultant portal and your email newsletters for any announcements regarding discounts, bundles, or limited-time offers related to the stemware.

Can I customize the DOTS Stemware for my events?

Absolutely! The DOTS Stemware can be customized with different designs and colors, making it a perfect addition to your events. You can showcase your brand and create a memorable experience for your guests by using personalized stemware during cooking demonstrations or parties.

What are the benefits of using DOTS Stemware in my business?

Using DOTS Stemware in your business offers several benefits, including enhancing your brand visibility, providing a unique selling point, and creating a more engaging experience for your customers. Customizable stemware can also serve as a conversation starter, helping you connect with potential clients and increase sales.

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