My Um Quit Working - During a Show!

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Discussion Overview

This thread discusses experiences related to equipment malfunctions during cooking shows, specifically focusing on a situation where a participant's Universal Mandoline (UM) did not work as expected. Participants share their personal experiences and reactions to similar incidents.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares their experience of a malfunctioning UM during a show, noting the humorous comment from the host about demonstrating the warranty.
  • Another participant mentions that they have experienced similar issues and discovered that the blade needs to be clicked fully into place for proper function.
  • One participant reflects on a different incident involving an egg slicer, where a malfunction led to a humorous moment that allowed them to discuss the warranty program.

Areas of Agreement / Disagreement

Views differ regarding the causes of the equipment malfunctions, with some participants attributing it to user error while others share similar experiences without a clear consensus on the underlying issues.

Contextual Notes

Participants are sharing personal anecdotes from their experiences during cooking shows, highlighting the unpredictability of equipment performance in a live demonstration setting.

Who May Find This Useful

Consultants who have faced similar equipment issues during shows or those interested in learning about the experiences of others in the community may find this discussion relevant.

A
ahammons
Messages
762
I just got home from a show where my UM didn't work!! :eek: Seriously, I tried, the host and a guest tried, it just wouldn't work! One of the hosts said "She did this on purpose to demonstrate the warranty!" lol
Anyone had this happen before??

I don't think I did too great with the show tonight anyway, but this just made it worse! At least I walked out of there with over $300 in sales so far. The host says she'll have the rest and will be ready to close tomorrow! :thumbup:
 
Hey, at least your host had a good line for you!
 
That happened to me a couple times....I finally figured out what was wrong! When you push the blade in - you have to make sure it clicks all the way in to place. It can look like it is in place, but there is one final little click that really locks it in there. If it's not all the way in, then the blade won't raise up when the guard passes over it.
 
  • Thread starter
  • #4
Maybe that's what was wrong! The blade wouldn't come up, no matter what we did!
 
I was showing how the egg slicer plus cut perfect slices of mushrooms the other day when the wires broke and mushroom went flying EVERYWHERE!! I took that opportunity to tell about PC's wonderful warranty program!
 

Frequently Asked Questions

What should I do if my Pampered Chef products stop working during a show?

If your Pampered Chef products stop working during a show, first check the power source or batteries if applicable. Ensure everything is plugged in properly or that batteries are installed correctly. If the issue persists, try to troubleshoot the specific product according to its manual. If you can't resolve the issue, consider having a backup product ready for demonstrations.

How can I prevent my Pampered Chef tools from malfunctioning during a show?

To prevent malfunctions, always test your Pampered Chef tools before the show. Ensure they are clean, charged, or have fresh batteries. Familiarize yourself with the products and their functions, and keep a backup tool or alternative method ready in case of unexpected issues.

What if I can't fix the issue during the show?

If you can't fix the issue during the show, remain calm and professional. You can explain the situation to your guests and demonstrate the product's features using a different method or a backup item. Engaging your audience with a discussion about the product can also keep their interest while you resolve the issue.

Should I inform my guests if a product isn't working?

Yes, it's important to be transparent with your guests. Inform them if a product isn't working and explain what you're doing to resolve the issue. This honesty can build trust and show your guests that you are knowledgeable about the products.

Can I offer discounts or incentives if a product fails during a show?

Yes, offering discounts or incentives can be a great way to maintain customer interest and goodwill if a product fails during a show. You can provide a small discount on the product in question or offer a special deal on another item to encourage sales despite the hiccup.

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