AJPratt
Silver Member
- 6,674
Click For Summary
Discussion Overview
The thread centers around the use of Post Calls, a service that allows users to send recorded messages to multiple contacts. Participants share their experiences, questions, and opinions regarding the effectiveness and practicality of using Post Calls for business purposes.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, describes Post Calls as a convenient way to remind guests about parties, noting that it saves time and effort.
- Another participant shares their experience of using Post Calls, mentioning that customers find it professional and efficient.
- Several users express curiosity about how to gather guests' phone numbers and the process of sending invitations.
- One participant raises a concern about the potential for Post Calls to sound impersonal or like telemarketing.
- Another participant discusses their strategy of requiring hosts to provide a guest list before sending out invitations, emphasizing control over the process.
- Some participants mention the timing of calls, suggesting that scheduling them when people are likely to be available can enhance effectiveness.
- One participant notes that they have had success with Post Calls, stating that it has only led to one unsuccessful party due to a lack of invitations.
Areas of Agreement / Disagreement
Views differ on the perceived impersonality of Post Calls, with some participants appreciating the convenience while others express concerns about how it may be received by recipients. No clear consensus emerges regarding the best practices for gathering guest information.
Contextual Notes
Participants share personal experiences and strategies related to using Post Calls in their businesses, reflecting a range of approaches to managing guest communications.
Who May Find This Useful
This discussion may be useful for Pampered Chef consultants exploring ways to enhance their communication with guests and streamline their party planning processes.
quiverfull7
Gold Member
- 3,142
AJPratt
Silver Member
- 6,674
By using PostCalls you have the ability to contact all of your team members or customers by simply recording a single 60 second message that is delivered to each contact’s phone or answering device. Its a great way to make reminder calls for shows. http://www.postcalls.com/
AJPratt
Silver Member
- 6,674
M
MicheleC
I just sent in a request to sign up. My director has been using this for the last two months and loves it! She says it has been well received and a huge timesaver for her. The rate she is getting is 500 minutes for $39.95 so it is 7.5 cents per 60 second call. There is a lot you can cover in 60 seconds. One thing my director suggested is starting out with "This is a recorded message on behalf of "Hostess"". That way they know what it is for to begin with.
Let me know if you would like a referral for this rate as I believe it is lower than the rate published on their site.
I wish I would have known about this before I made all my Open House calls!
Michele
P.S. Gillian, I saw that your name was the last post on over half of the threads on the first page. You've been busy
.
Let me know if you would like a referral for this rate as I believe it is lower than the rate published on their site.
I wish I would have known about this before I made all my Open House calls!
Michele
P.S. Gillian, I saw that your name was the last post on over half of the threads on the first page. You've been busy
.
KellyRedHead
- 634
I use Post Calls and Love IT!
It makes it so easy to call the invites for the hostess to remind them to RSVP her or him if they haven't already, and just a quick reminder if they may have forgotten about the party.
I put the phone numbers on the website under my account and which host I am working with. Then I have a script I personalize to each host and record the call and put in when I want the call to go out.
My hosts love this convience I offer to them.
MY 2 cents!
Kelly
It makes it so easy to call the invites for the hostess to remind them to RSVP her or him if they haven't already, and just a quick reminder if they may have forgotten about the party.
I put the phone numbers on the website under my account and which host I am working with. Then I have a script I personalize to each host and record the call and put in when I want the call to go out.
My hosts love this convience I offer to them.
MY 2 cents!
Kelly
AJPratt
Silver Member
- 6,674
KellyRedHead
- 634
I give the host a packet with catalogs etc..with a letter to her/him explaining how I work the show etc.. with the food, host/guest specials, closing, and address and phone numbers for invites and what I do with them.
I have her write down as many guests she can, if she gets back to me in so many days I give her something (low cost). I send out the invites. I use to have the guest do this, but I felt I lost control of the show and this way I know they got done and went out in a timely manner and this way I know the guest were invited. If invites don't go out, I won't do the show.
I tell him or her about the service I offer (calling each guest) and how much easier this is for them, so they are not on the phone for hours reminding people about the party, and they love it because this reminds people of the date and time, which in turn should give them higher sales.
So far I have had great luck with using this. I have had only one party that was a flop since using this, but the hostess barely invited anyone.
I love it and think it was well worth the investment.
Kelly
I have her write down as many guests she can, if she gets back to me in so many days I give her something (low cost). I send out the invites. I use to have the guest do this, but I felt I lost control of the show and this way I know they got done and went out in a timely manner and this way I know the guest were invited. If invites don't go out, I won't do the show.
I tell him or her about the service I offer (calling each guest) and how much easier this is for them, so they are not on the phone for hours reminding people about the party, and they love it because this reminds people of the date and time, which in turn should give them higher sales.
So far I have had great luck with using this. I have had only one party that was a flop since using this, but the hostess barely invited anyone.
I love it and think it was well worth the investment.
Kelly
Harrle
- 294
My director had a training session last weekend and one of the other directors on her team said she will give the host (at the show she is booking off of) a list to fill out - guests names, addresses, phone #'s, & e-mails along with a SASE, she tells them when she receives the list back from them she will THEN send out the host packet. That way she can send out the post-card invites, add the names & e-mails to the web-site for the e-mail invite and then utilize post-calls.
Koolotus
- 860
I just started using Post Calls and love it. Customers at shows say it is very professional.
My favorite part is it is so quick!
5 minutes to type in the phone numbers 2 minutes to record my message and I am done.
Yesterday I had a show at 6:30 that I forgot to do the reminder calls, I realized it at 3:30 ...by 3:45 they were all done! Talk about saving my butt.
When you first sign up you have to purchase 500 calls it cost me 37.50, and they give you a referral letter to use to give to anyone else that wants to sign up. If they sign up from you, you will get 50 free calls. Which is cool
If anyone wants to try it I can email the referral letter and phone number to you. and also say a great big thank you for the 50 free calls
If you have any additional questions just ask!
My favorite part is it is so quick!
5 minutes to type in the phone numbers 2 minutes to record my message and I am done.
Yesterday I had a show at 6:30 that I forgot to do the reminder calls, I realized it at 3:30 ...by 3:45 they were all done! Talk about saving my butt.
When you first sign up you have to purchase 500 calls it cost me 37.50, and they give you a referral letter to use to give to anyone else that wants to sign up. If they sign up from you, you will get 50 free calls. Which is cool
If anyone wants to try it I can email the referral letter and phone number to you. and also say a great big thank you for the 50 free calls
If you have any additional questions just ask!
chefjeanine
Gold Member
- 2,978
Harrle said:
This is what I've started to do. . .no host packet until the guest list is returned in the SASE I provide. I don't ask for email addresses. Just name, address and phone number.
I make the reminder calls and have considered using the post-calls. I have not carried through with this because of some of my calling experiences. It would be great for those times when you get an answering machine but when you get a live person, it could be a mess. Husbands, children and people with hearing problems can make the phone contacts less than smooth. Not sure what would happen to my message in those instances. At least if I'm doing the calling, I know when I'll need to call back because the person on the other end of the phone is just not getting it.
cmdtrgd
Gold Member
- 4,935
I'm thinking of using this especially to get hosts to book close in. If I offer to send out the invitations AND make the reminder phone calls, they won't have to do much but get the part of the house where the guests will be clean. I'm going on a road trip in a little over a week and want to do shows on the way there an back. I'm offering this and will see what happens.
mommyhugz1978
Gold Member
- 3,695
Frequently Asked Questions
What are post calls in the context of direct sales?
Post calls refer to follow-up communications made after a sales event or party. They are essential for maintaining relationships with customers, addressing any questions or concerns, and encouraging additional sales or bookings.
How can I effectively prepare for a post call?
To prepare for a post call, review your notes from the sales event, including customer interactions and preferences. Have product information ready, and consider creating a checklist of points you want to cover during the call to ensure you stay focused and organized.
What are some key tips for conducting a successful post call?
Start by expressing gratitude for their attendance and support. Ask open-ended questions to engage the customer and gather feedback. Be sure to listen actively and address any concerns they may have. Finally, suggest additional products or future events that may interest them.
How often should I make post calls after a sales event?
It’s recommended to make post calls within 24-48 hours after the sales event while the experience is still fresh in the customer's mind. Follow up again after a week or two to maintain the relationship and check in on their satisfaction with their purchases.
What should I do if a customer is not interested during a post call?
If a customer expresses disinterest, respect their decision and thank them for their time. You can ask if they would like to receive future updates or information, and ensure you leave the door open for future communication. Building rapport can lead to interest down the line.
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