Lost Show Recovery: Can Home Office Help? | Frustrated Consultant's Dilemma

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Discussion Overview

The thread centers around experiences and frustrations related to recovering lost show data after computer crashes, specifically regarding the support provided by the home office. Participants share their personal experiences with tech support and customer service, discussing the challenges of retrieving lost information and the varying responses they received.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over losing six submitted shows due to a computer crash and noted that tech support claimed they could not help recover lost data.
  • Another participant mentioned that they had lost shows as well but had not considered asking tech support for assistance.
  • Several users shared that they had heard of others receiving help from tech support in similar situations, creating confusion about the consistency of support offered.
  • One participant suggested that consultants should keep track of names of helpful tech support representatives to facilitate future inquiries.
  • Another participant recounted a positive experience where tech support was able to recreate their P3 information after a problem, indicating variability in support experiences.
  • Some participants discussed the importance of backing up data regularly to avoid similar issues, sharing their own backup strategies and experiences with external drives.
  • One participant speculated that the home office may have the capability to assist but might be discouraged from doing so to promote personal responsibility among consultants.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding the effectiveness of tech support in recovering lost data. While some have had positive experiences, others have faced challenges and received conflicting information.

Contextual Notes

The discussion reflects a range of personal experiences with data loss and recovery, highlighting the reliance on technology and the varying levels of support from the home office.

Who May Find This Useful

This thread may be of interest to consultants who have experienced data loss or are seeking insights into the support available from the home office regarding show recovery.

  • Thread starter
  • #31
Di_Can_Cook said:
For those having trouble with home office ...

Did you go through Tech Support or Customer Service?

I called Chef Success to ask where my supply order was ... and I told her about my difficulties with P3 and just wanted to know which hostess was 1, 2, 3, 4 and 5.

She read me ALL the names of each customer and what she ordered!

How awesome is HQ!

(Her name is Rosemary! I called her when it was almost closing time!)
Click to expand...

In my situation...I've talked to tech support twice and customer service twice...same answer all 4 times. "Sorry about your luck"! I have wondered about calling and asking customer service to read me what my hosts and outside order guests ordered. I've got the receipts from the night of the shows but have the host call me with her outside orders and her order so no paper trail there.
 
lockhartkitchen said:
Answer to #1. The day I didn't have my external drive plugged in, my hard drive crashed. I had to send my hard drive out to recover the data. (I negotiated $995 down to $300). I'm restoring the 6 shows that are on my old hard drive. I've been working on my desk top since Sep until I collected extra money. I don't want to hand reenter all the data, yikes!

It is true, you can't merge the two, unless you know a programmer (my dad), will have to use code to put the two back together. IVe felt such a loss not being able to contact my shows from Sep. to see if everything is doing okay. I'm waiting to get my laptop data back this week. Expensive lesson.

Note to self: Always check that the thumb drive is in before working
Click to expand...


I can't believe they charged that much! (Oh wait, yes I can!).

It is just time on a system, they don't do much work. I basically ran a program on mine for 3 weeks (well DH did for me this time...). It is usually shorter but I had a REALLY corrupt HD.


My case is not missing data, it is having 2 files now.

...and for merging, it doesn't just take a programmer...you need to be able to also getting into the data and file format...
 
I didn't notice this thread at first ... I started one about my situation. I had NO PAPER TRAIL for most of my orders ... one consisted of High Maintainance Hostess giving me all the orders over the phone.

I'm sorry they weren't helpful.

All I really wanted was for them to tell me which hostess was 1, 2 and 3. The rest I could have re-constructed. I was shocked that they were that cooperative!
 

Frequently Asked Questions

What is Lost Show Recovery in Pampered Chef?

Lost Show Recovery refers to the process of addressing and potentially recovering lost sales or bookings due to various reasons, such as cancellations or no-shows at a Pampered Chef party. It aims to support consultants in maintaining their sales and customer relationships despite setbacks.

Can the Home Office assist with Lost Show Recovery?

Yes, the Home Office can provide assistance with Lost Show Recovery. They may offer resources, guidance, and tools to help consultants navigate the challenges of lost shows and maximize their sales potential.

What resources are available from Home Office for Lost Show Recovery?

The Home Office typically provides training materials, templates for follow-up communication, and strategies for re-engaging customers. They may also offer webinars or support groups for consultants facing similar challenges.

How can I effectively communicate with customers after a lost show?

Effective communication involves reaching out to customers with a friendly and understanding tone. Acknowledge the situation, express your desire to assist them, and offer alternative options, such as rescheduling or placing orders online. Personalizing your message can also help strengthen your relationship with them.

What should I do if I feel overwhelmed by lost shows?

If you're feeling overwhelmed, it's important to reach out for support. Connect with your upline or fellow consultants for advice and encouragement. Additionally, utilize the resources provided by the Home Office to help you develop a plan for recovery and regain your confidence in your business.

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