Issues With New Web, What Are They?

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Discussion Overview

The thread discusses various issues related to the new website and app for Pampered Chef consultants, with participants sharing their experiences and frustrations regarding access and functionality. There is a focus on the tiered rollout of the new web and the challenges faced by those who have already begun using it.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a Senior Consultant, expresses curiosity about the issues with the new web and the delayed app release.
  • Another participant mentions that there are many issues with the new website and emphasizes patience during the rollout process.
  • Several users note that the tiered introduction of the new web is intended to manage anxieties and ensure a smoother experience for all consultants.
  • One participant shares their experience of being okay with not having access yet, preferring to let others resolve initial problems.
  • Another participant expresses concern for new consultants struggling to set up shows due to the issues with the new web.
  • One participant recounts a specific issue where their recruit faced multiple failed attempts to submit an agreement, leading to significant complications and frustrations.

Areas of Agreement / Disagreement

Views differ on the rollout process and the handling of issues, with some participants expressing understanding and patience, while others highlight significant frustrations and complications faced by users.

Contextual Notes

The discussion reflects a range of personal experiences with the new web and app, focusing on the challenges encountered during the transition period.

Who May Find This Useful

Consultants who are awaiting access to the new web or those interested in the experiences of others during the rollout may find this discussion relevant.

thehaleykitchen
Gold Member
Messages
400
Evening all ~

I am only a Senior Consultant so I haven't gotten onto the new web stuff yet. But what have been some of the big issues? What have been fixed??

Any word on when the next group will be let on?

What about the App? I understand that the release of the App has been delayed, but for how long? Anyone have a guess?

I guess this is more for those of you who are directors who might be able to shed some light on this for the rest of us!

Just curious what is going on since we haven't heard much from HO.

Thanks,
Karen
 
There are many issues with the new website and Home Office will let you all know when it becomes available to you.The App is not ready yet either. Be patient, it's been an uphill issue this month with directors.
 
The new web was introduced in tiers for a reason. No need to stir anything up and increase anxieties. We don't know when the next level or app will be introduced. Trust that HO and the directors will have everything working smoothly by the time it is completely introduced :)
 
"The new web was introduced in tiers for a reason. No need to stir anything up and increase anxieties. We don't know when the next level or app will be introduced. Trust that HO and the directors will have everything working smoothly by the time it is completely introduced "

Please don't accuse anyone of "stirring anything up". That remark was uncalled for. I was responding honestly to her question.
 
Karen,

Let's just say if you're saving money to buy a new Ipad (like me) you'll have more time to save. :D

(stir, stir, stir)
 
Nanisu said:
"The new web was introduced in tiers for a reason. No need to stir anything up and increase anxieties. We don't know when the next level or app will be introduced. Trust that HO and the directors will have everything working smoothly by the time it is completely introduced "

Please don't accuse anyone of "stirring anything up". That remark was uncalled for. I was responding honestly to her question.

You and I were typing at the same time. No need to over react. What I meant is that rumors mills begin when information is only partially given.
 
I still don't have access and I'm entirely ok with it now! I know I was beyond anxious, but after talking to my SD and hearing her frustrations, I'm happy to let everyone else work out the kinks before letting me at it. I'm having my own P3 issues, but decided to just move on and make it work.So, HO...take your time with adding the next tier IMHO.
 
I agree, no point in fretting over issues that you'll never have to deal with ... since they'll all be resolved before you gain access to the new web.
 
I think it's safe to say there are a lot more kinks to be worked out than anticipated. And that may be an understatement! I really feel for the directors and above who are being the guinea pigs and having to work through this. I expect that the date of June 30 being the end of P3 will get pushed back.
 
I agree; I'm so glad they tiered the release of the new web and are allowing time for working out the bugs before the full roll-out. I really feel for the directors and above who have to deal with all of the issues and greatly appreciate all their efforts in the process. I'm also concerned about all of the new consultants who must use the new web to to setup shows and process orders. My recruit has been trying to submit her first show for a week without any luck. Luckily my director has been working with her and tech support since I don't have access to the new web.
 
vmgcooks said:
I agree; I'm so glad they tiered the release of the new web and are allowing time for working out the bugs before the full roll-out. I really feel for the directors and above who have to deal with all of the issues and greatly appreciate all their efforts in the process. I'm also concerned about all of the new consultants who must use the new web to to setup shows and process orders. My recruit has been trying to submit her first show for a week without any luck. Luckily my director has been working with her and tech support since I don't have access to the new web.[/QUOTE]

I have a recruit who tried to sign on about May 5 and it wouldn't go through...it got to the part where you submit your agreement then wouldn't submit...tech said for her to keep trying...so she did...and PC charged her card $168 over SEVEN TIMES...now, she has a ton of orders and cannot submit them, it's not recognizing her login info...what a mess. My poor recruit will probably never do another show and I probably lost her as a customer due to this mess. :mad:
 

Frequently Asked Questions

What are some common issues users face with the new Pampered Chef website?

Common issues include difficulty navigating the new layout, problems with account login, and challenges in placing orders. Users may also experience slow loading times or issues with the search functionality.

Why can't I log into my account on the new website?

Login issues may arise due to incorrect credentials, browser compatibility problems, or account migration issues from the old website. It's recommended to reset your password or try accessing the site from a different browser.

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If the search function is malfunctioning, you can try browsing through categories or using filters to locate products. Additionally, checking the website for updates or maintenance notifications may provide insights into temporary issues.

What should I do if I encounter a technical issue on the new Pampered Chef website?

If you encounter a technical issue, it's best to contact Pampered Chef customer support for assistance. They can provide troubleshooting steps or escalate the issue if necessary. Additionally, checking their social media channels may offer updates on known issues.

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