Is This the Angriest Pampered Chef Customer Ever?

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Discussion Overview

The thread discusses a video featuring a Pampered Chef customer expressing frustration over a cookware issue, leading to various reactions from participants regarding customer expectations, product warranties, and the company's response to complaints.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant shares their view that the customer in the video is overly dramatic and hopes she doesn't attend their shows.
  • Another participant expresses frustration that the customer could have resolved the issue if she had kept her receipt.
  • Several users mention that the cookware in question had a limited warranty and was discontinued, questioning the customer's expectations for replacement.
  • One participant notes that the customer likely misused the product, contributing to the damage.
  • Another participant highlights the absurdity of a class action lawsuit over a cookware issue, suggesting that such actions are excessive.
  • Some participants express disbelief that customers expect Pampered Chef to replace items without proof of purchase.
  • One participant recounts their positive experiences with the product, contrasting with the negative views expressed in the video.
  • Another participant comments on the customer's apparent lack of knowledge about the product's history and warranty.

Areas of Agreement / Disagreement

Views differ significantly among participants, with some expressing sympathy for the customer and others criticizing her actions and expectations.

Contextual Notes

The discussion reflects personal experiences and opinions regarding customer service, product warranties, and the responsibilities of both the company and the consumer.

Who May Find This Useful

Participants in the Pampered Chef consultant community may find this discussion relevant as it touches on customer interactions and product expectations.

chefmeg said:
Kacey.....i just about peed my pants when I read your post! You should really post a "pee first" warning when you do that! Thanks for making my night!
Awww, well aren't you sweeter than a bottle of syrup? :) Thanks, I'll try to post a warning about blowing milk out one's nose, and wetting one's pants before reading my posts. hee he
 
I have tried to post a comment to her but it won't come up

I don't know how these thingy sites work

~
 
Teresa, don't waste your time-this is one of those people that will never see the other side....you know, the more rational side of life!
 
Kitchen Diva said:
Okay, I couldn't help myself... I watched her U-Tube video. So I went to my kitchen and pulled out my Farberware Non-stick 10-inch saute pan. It cost me about $20.00 at Kohl's about 3 years ago. I only use it for french toast. I started with PC back in August, and most my cookware is All-Clad SS. I'm slowly adding PC cookware to my kitchen because I am impressed with the quality. (excuse me while I go take another sip of my koolaid) :blushing:

I put it on the stove top with nothing in it on HIGH heat...granted I have a smooth top stove top, so no flames, but the entire pan started to smoke, and the handle started steaming, and water started dripping out of it. Let's just say I was worried that I was going to melt the handle, or worse yet, really damage my cheap little pan or my stove, so I turned it off. I'm going to say based on what I did today, and watching her video that she did put her stuff in the dishwasher, and even though it can go in the dishwasher it does shorten the life of a pan/pot. I feel that she did misuse it, which caused the handle to crack- but she's handling this in a really immature fashion.

BTW, I used to manage a Williams and Sonoma, the only way we would even help her return something that she used for 8 years without a receipt would be to shut her up, and of course we'd do it using store credit, becasue we'd be losing money off her. She is a classic RENTER. She rents her clothing, and her kitchen products and after she's done with them, or they don't suit her needs or are out of style, she attempts to return them YEARS later without a receipt. I saw it all the time at Talbots...(Boy, I've managed lots of places...)

She isn't happy with herself, or with life, and she gets joy out of antagonizing people and casuing division. The bible warns of people like that...they are best to stay away from . I won't be responding to her blog, because she clearly has a personality disorder, and is also a narcissist. I think a labotomy and shock therapy are in order.

We shouldn't stoop to her level or reply to her, she is only going to use her computer to link back to you, and it makes us look bad, and the people that feed into her hatred for life,etc...feed off our replies to her. They goad (sp) her on, and we should just leave her be. She is NOT worth it.

We know we sell high quality items and so do 99% of our customers, and that is all that matters...

:::::::::::::::::applauding:::::::::::::::::::thumbup:
 
Dannyzmom- I'm sniffling at your applause! :) Thank you to all my adoring fans! I wouldn't be where I am today without you! I am who I am because of wonderful, kind people such as yourselves...

sniffle...sniff....
 
Hey, where is the burnt microwave from the clothespin episode...can we send that to her to put her pan in? Seems right up her alley...
 
didn't someone on here post that their step son put a clothespin in the microwave the other night?

BTW, which episode are you talking about, Janet?
 
Kitchen Diva said:
didn't someone on here post that their step son put a clothespin in the microwave the other night?

BTW, which episode are you talking about, Janet?

Yeah, that one...where the 9 year old son put the clothespin in the microwave. We could team him up with this lady...:rolleyes:
 
janetupnorth said:
Yeah, that one...where the 9 year old son put the clothespin in the microwave. We could team him up with this lady...:rolleyes:

I bet sparks would fly!
:D
(I'm terrible aren't I?):D
 
Yes, it'd be shocking!
 
Yeah, she obviously doesn't care how she treats the pan-- if you look at the photos on her blog entry, you can see how scratched up the surface is. She's probably been using metal on it.

Unless she gives somebody her real name, nobody is going to get anywhere with her. (Isn't she just SOOO clever with "Sue Doe-Nim?" Puh-lease.) But she doesn't want help, IMO. She just wants to ***** & moan. Bet she didn't call the "friend" whose "friend" was the consultant from whom she bought the pan. Nah-- that would be too easy. Instead, she makes lame Class Action Suit threats. Yeah, well, knock yourself out, babe. I can just hear her squawking, "I'll see YOU in COURT!" Whatever.

I'm glad I don't know her. To put it nicely, we most certainly would NOT get along. Her self-importance grosses me out.
 
KimmyDarling said:
Unless she gives somebody her real name, nobody is going to get anywhere with her. (Isn't she just SOOO clever with "Sue Doe-Nim?" Puh-lease.) But she doesn't want help, IMO. She just wants to ***** & moan. Bet she didn't call the "friend" whose "friend" was the consultant from whom she bought the pan. Nah-- that would be too easy. Instead, she makes lame Class Action Suit threats. Yeah, well, knock yourself out, babe. I can just hear her squawking, "I'll see YOU in COURT!" Whatever.

I'm glad I don't know her. To put it nicely, we most certainly would NOT get along. Her self-importance grosses me out.

Yeah, I was so focused on the pan and other crap I didn't even look at the "name"...yeah...pseudonym...false name...

She's a piece of work alright...yeah, I'm glad she's in LA too...wouldn't get along either!
 
meh, she's probably reading here - why not let's all drop it?
 
Look at how much energy this negativity has stirred. Some of business life is determining what is too much investment on your return. Investment with this is taken in time & energy. Return = negativity and feeling bad and worrying.In the words of Dr. Seuss -"You have brains in your head and shoes full of feet;
You can choose not to go down any not-so-good street!"PC surely has a legal dept and can manage without our alarm... better than that, they've got all of us praying for their them! It's sensationalism and we've been sucked in. (I can't believe I'm writing on a thread for a beyond-guarantee item that hasn't been in our catalog in years. Time to take my own advice and let it go. )May God bless her, YouTube, each of us, and focus our energies back to work.-praying for Paige and her family-
 
  • Thread starter
  • #76
kspry said:
meh, she's probably reading here - why not let's all drop it?
At least here she cannot delete our comments! :D
 
  • Thread starter
  • #77
scottcooks said:
Look at how much energy this negativity has stirred. Some of business life is determining what is too much investment on your return. Investment with this is taken in time & energy. Return = negativity and feeling bad and worrying..........
Scott, I think at first we were really PO'd at her, but now I think most of us are amused. I have faith that HO will take care of her afterall, her video is just a tad defamatory (sp?) don't ya think?
 
Actually, in light of the Paige story being published and the link to here, let's let this die before she gets more unnecessary publicity...she doesn't need us to help her soapbox, it's what she wants.

But yes, I don't feel ticked at her, more so sad of her warped view of life, the lives of others and misuse of products. Many of us here are well educated and investigated a lot before joining Pampered Chef...I don't "drink the Kool Aid". Her previously articles linking to the FTC and other sources are totally unrelated.

I hope she finds peace in her life - better yet I hope she finds God and stops her bashing of the "religious right" and other things.
 
ChefBeckyD said:
Wow!

A big part of me thinks that she has a great amount of pent-up rage....and that PC isn't the only thing in life that ticks her off.

I don't think I'd like to be her neighbor.

omg......no doubt. lol
 

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