Is This the Angriest Pampered Chef Customer Ever?

[pamperedlinda]

Check this out: YouTube - Pampered Chef Pans are designed to Burn

She's a real ummm, errr, _________(fill in the blank)! Hope she doesn't attend any of my shows!

 

[ChefLisa]

Things like that really get me so crazy. Pampered Chef would help her in a second if she could only prove the purchase with a receipt or a definitive time when she purchased it. UGH!

 

[riggs62]

That's weak! People will sue over anything....ugh, that irritates me!

 

[pamperedlinda]

It's also Gen2 and that didn't have a lifetime warranty. Also, did you see how high the flames were on that EMPTY pan? No wonder the handle cracked.

 

[pamperedgirl3]

Things like that really get me so crazy. Pampered Chef would help her in a second if she could only prove the purchase with a receipt or a definitive time when she purchased it. UGH!

Of course, if she took time to look it up or ask, she would have realized that the Generation II cookware only came with a 2-year guarantee & she says herself on the video that it's a 3-year-old pan.

 

[pamperedgirl3]

You caught that about the guarantee at the same time as me, Linda!

 

[dianevill]

Here, watch this one. It's much cuter...

YouTube - Pampered Chef - 002

P.S. I want to bop that lady on the head with the pan.

 

[cmdtrgd]

First off, a class action lawsuit is defined as:The procedure for filing a class action is to file suit with one or several named plaintiffs on behalf of a proposed class. The proposed class must consist of a group of individuals or business entities that have suffered a common injury or injuries. Typically these cases result from an action on the part of a business or a particular product defect or policy that applied to all proposed class members in a uniform manner.Secondly, Generation II was discontinued 1.5-2 years ago. IT IS GUARANTEED FOR 2 @(#&%$&#$ YEARS, so why does she think she should get a new piece just because she broke hers? It seems to me that to "know" the issues with a piece in that much detail means she kept using it after it broke. I don't have Gen II, but I would think that in order to get that type of crack as well as the water in the handle, she is putting it in the dishwasher which is EXACTLY what not to do!Sorry, I have no patience for people who think they know better than others and for people who don't have to follow the rules.

 

[pamperedlinda]

I just don't understand why people EXPECT Pampered Chef to replace everything and anything that breaks. They would never expect WalMart or Macy's to replace a $20 pan (that you abused!) after 3 years.....people never cease to amaze me.

 

[kspry]

Thanks for posting that! It is funny, esp when you read the YouTube comments below.

The class action threat is about par for someone who also says to look on the website for Gen II cookware, in a post dated this Dec 2007 and Gen II is already discontinued.

 

[smspamperedchef]

RIDICULOUS! Class action lawsuit! HA!

We haven't had generation II in a while and I was always very happy with it and never burned my hand or had a cracked handle. Plus there was only a 1 year guarantee on it anyway! Some people are so sue happy. She probably cracked it herself and just wanted something to complain about!

 

[janetupnorth]

What a winner - she created an account to post that...

Doesn't know her stuff...it was discontinued awhile ago...

...and saying she isn't editing it, but it cuts in and out...class action - yeah right...and she probably cracked it by doing something like dropping it or hitting someone with it!

 

[kspry]

Here, watch this one. It's much cuter...

YouTube - Pampered Chef - 002

P.S. I want to bop that lady on the head with the pan.

I saw that one, very cute with the girls showing off.

Not so cute is the other one, cat on the counter using the smooth-edge can opener. Eeewww! I have cats, but not on my counter tops!

Although, having tried to talk a few customers through the can opener over the phone, an online video would be great!

 

[whiteyteresa]

This makes me sick

I tell everyone to keep receipts and I bet she was told too

She should have remembered who her consultant was if not at least her host was - then she would have told her who the consultant was.

I tell everyone at the show about the receipts. I stamp the receipts with the stamper from Nancy's Artwork about put your receipt under your silverware tray. I offer them a file folder for them to keep receipts in and then I send a Thank You letter with a business card attached

I believe she was PMS-ing and had nothing better to do than to get her camcorder out to show off.

Sorry to be so sound rude to her

~

 

[janetupnorth]

OK, this lady is a REAL piece of work! Her blog links to the umbrella story!

 

[kspry]

Her blog links to the umbrella story!

Hmmm? I couldn't get farther than

"(Why I Must Cling to Mr. Nim) "

I believe she was PMS-ing and had nothing better to do than to get her camcorder out to show off.

I was wondering how long it took to shoot that video and post it.

 

[pamperedlinda]

Here, watch this one. It's much cuter...

YouTube - Pampered Chef - 002

P.S. I want to bop that lady on the head with the pan.

They are cuties! I want to sign them when they turn 18.

 

[janetupnorth]

Yeah...check out this rant...how much you want to bet she Googled "Pampered Chef" and called a consultant not HO!

Thursday, December 6, 2007
Pampered Chef Burns My Hand and Chaps My Hide
Oh, The Pampered Chef. I wanted to like you and I really did try. I spent too much money on your baking stones because some WAHM was hawking them (Faberware has them for pennies on the dollar - apparently they're not too special to see at Linens and Things).

I bought a really great cutting board from you and contained my rage when it came with a Made In China sticker on it. $69 my ass.

Today's problem is a big one though and it involves my burnt hand and your lack of business acumen. I get that it's a company that runs based on a lot of women with no business experience whatsoever paying you dues and fees to sell stuff that can be bought elsewhere for less to friends that will soon grow sick of them.

Really. I understand the business model and so does the FTC.

And I get that you're not corporate America. You're different, any of the "managers" would tell me a million ways you're different.

I hope you have a lot of liability insurance. I hope you're not that different.

See this pan? I'm sure a lot of people own it. The pan isn't bad, per se but the handle is.

Do you see the white on my stainless? It's where the water was boiling and steaming out of my pan handle.

You see, the handle cracks.

And then when you wash it and submerge it in water the handle is hollow.

So it fills up with water.

And then when you're cooking and you grab the plastic handle that is supposed to stay cool you get a burn from the steam.

It's sort of like grabbing the spout of a teapot. It really hurts and it's confusing because you're grabbing plastic and you don't expect to get burned. My mother said to just throw it out. I said, "no way, this is poorly designed and it should be recalled".

But then again, it's The Pampered Chef so you can expect to get burned pretty badly.

It takes about 20 minutes on average if you call them at 888-687-2433 but if you google Pampered Chef and come up with their direct line you'll get someone on the line super dee duper quick.

But then they'll ask you when you bought it, where's the receipt (really? It's ****ing frying pan, am I supposed to hold onto that receipt?) and then when I tell them that I'm not digging through my files for a receipt for a poorly designed product the idiots tell me that it's because they want to be sure it's not bought off eBay.

Okay, Pampered Chef. I didn't buy it off of eBay. Now that I'm thinking about it I believe it was purchased at a house party in Bel Air, CA. But, had I bought it off of eBay I'd be no less burnt.

Further when I look at your website I see that the handle is being used in the entire Generation Two collection.

I know I'm not part of your company, I'm neither a hostess nor a representative. I'm just a chick a who cooks but I'd like to offer you a little advice.

1. Don't be dismissive of people who call, you might get them angry enough to call to call one of these guys. (I'm real close)
2. When someone asks for a supervisor 24-48 hours is not an acceptable amount of time for a callback.
3. When I offer to email you a picture of the offending item that does not mean it's time for you to hang up.

Honestly, this is why MLM and network marketing is flawed. They're too busy protecting their ability to sell in a completely outdated manner to be bothered running a real business.

And you are not a manager if you sell shit for Pampered Chef, you're a chick who fleeced a bunch of women who used to be your friends.

*And yes, I have reported it to the CPSC and I would hope that everyone with the Generation II (Generation 2) cookware set will do the same.

** I also had to update this post and get rid of any links to The Pampered Chef because there were too many cookies (just from their links, gah) Tip o' the hat to Rosie



Posted by Sue Doe-Nim at 8:42 PM | Links to this post

Labels: Pampered Chef, She's Screeching Again, Shopping

 

[ChefBeckyD]

Wow!

A big part of me thinks that she has a great amount of pent-up rage....and that PC isn't the only thing in life that ticks her off.

I don't think I'd like to be her neighbor.

 

[pamperedlinda]

Ditto that one Becky!

 

[janetupnorth]

Wow!

A big part of me thinks that she has a great amount of pent-up rage....and that PC isn't the only thing in life that ticks her off.

I don't think I'd like to be her neighbor.

I believe you are correct!

Her blog pretty much reflects a constant cynical attitude and mocking almost everyone she comes in contact with!

I'd hate to be in her shoes, not a happy woman...

 

[wadesgirl]

There are reason things are discontinued and made better. She was probably outraged by the price of the cookware now and it throwing a fit about it. Try to get Target or Walmart to take a pan back 3 years after you bought it!

 

[whiteyteresa]

Does anyone have the product use and care card for the Gen II cookware?

I don't own any of them - I gave my sister the one pan I did have for a birthday gift - at the time I received the cookware over two years ago - I had a good set of cookware - well at the time i did - now I own the Executive cookware and that is the best - well in my own opinion.

I am just wondering - for the handle to have that much water in it - did she put it in the dishwasher - is it dishwasher safe?

This just burns my ' aihfuah;ahfu f; '


Maybe I should sue her for making me soooooo ' burned up about this '

~

 

[kspry]

whiteyteresa, I was wondering about the use & care also.

My MIL had Gen II pans and put them in her dishwasher.
They were fine....

I wish discontinued PIG was on the website.

 

[Chef Kearns]

Wow!! She doesn't even seem to like her friends that invited her to the party(s) that she attended. If she hates it that much maybe she should start saying, "no, I will not be able to come to your party." How hard is that?!

Do ya'll like the way she puts us, consultants, down? We're apparently drinking the kool-aid and we're in-experienced people shoving products they don't want down our friends throats. I wonder how the company is going to handle her. I'm sure we'll hear about it on her web posts. If it were me, I would leave the heifer alone and let her rage burn out.

 

[pampchefrhondab]

Here is my comment to her: It would have been a lot longer, but I was limited to 500 characters.

I'm sorry you had this experience w/a PC product. Unfortunately this video proves you are not following the Use & Care Guide received with your pan. Example: "If cooking on a gas range, adjust the flame so that it does not extend up the sides of the pan" and "Do not leave empty cookware on a hot burner or allow to boil dry as over-heating may damage the pan." It also states to periodically check that the handles and knobs are secure by re-tightening the screw should they loosen in use.

 

[RebelChef]

Do ya'll like the way she puts us, consultants, down?

Wonder how she'd feel about a class action libel suit? lol

What a winner! Someone like that has no business in the kitchen to begin with. Imagine what she'd do if you told her you didn't like something she cooked. Go after you with the forged cutlery? lol

 

[lockhartkitchen]

I think the you-tube lady is friends with the idiot who burned herself with the McDonald's HOT coffee. Duh!!! Makes us just want to smack them in the head "v-8 moment". Hee Hee!!!

 

[pamperedlinda]

Good response Rhonda.

 

[baychef]

I joined You Tube to respond to her. I did show some sympathy but explained that there are those out there that like to defraud the company. I too had to edit and dumb down my response because of the 500 character limit.

Things I noticed in the video...is that marble countertop AND backsplash? Apparently she spends her money differently. I will have to check out her negative blogs.

Do I feel her frustration? Yes. By some of the responses to her, she just seems to enjoy getting fired up even more so I took a different approach.

What PO's me is that people don't read the return policy which I think should be promoted at every show. Just a brief mention, but let customers know that if they have any problems, that is why it is important to take my business card so they can call me.

Two comments about the PC return policy: First I wish they would put back on the receipt that products to be returned are not to be given to consultants. I do take them and assist, but I just wish that was on there OR give us a clear picture of what PC expects our role in returns to be. That way, it is crystal clear even though I will not change my way of doing things. It just leaves us swinging in the breeze with no clear direction.

The second is there certificate of guarentee...'The Pampered Chef guarantees that customers will be completely satisfied with its products." Obviously, you can not make everyone happy...especially people like this crabby appleton!