Is It Me? What Are We Doing Wrong?

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Discussion Overview

The thread discusses a participant's experience with a customer encountering difficulties while trying to place an online order for a show. Various participants share their insights and troubleshooting steps related to the issue.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant describes a customer's inability to proceed past the initial order screens on the website.
  • Another participant explains that the customer needs to click on "SHOP ONLINE" and enter the host's name to proceed.
  • A different participant shares that the issue was resolved by ensuring the host's address was entered correctly.
  • One participant provides information on how to use smiley faces in replies, suggesting the "Go Advanced" option.
  • Another participant expresses sympathy for the issue and suggests contacting customer service for further assistance, along with some troubleshooting tips.

Areas of Agreement / Disagreement

Views differ on the specific steps needed to resolve the ordering issue, with some participants providing solutions while others share their experiences of similar problems.

Contextual Notes

The discussion centers around technical difficulties faced by consultants and their customers when using the online ordering system.

Who May Find This Useful

Consultants who encounter similar online ordering issues or seek to understand common troubleshooting steps may find this discussion relevant.

Patty Davis
Patty Davis
Messages
229
I had a customer call today and say she could not place the order on-line for a show. She would get to a screen that said "1 customer info 2 payment info 3 verify and submit"

But she couldn't get to a screen to actually enter the info! When I went on there, I got the same thing. I am sure I am missing something easy...
 
when she first gets to your site, she has to click on SHOP ONLINE. The very next screen gives her the option of typing in a host's name.
 
  • Thread starter
  • #3
She was doing all of that. She put in the host name, added stuff to her cart and went to check out.BUT I FINALLY got of the Solution Center...I didn't have the Host's addy in there. Oops. I knew it was something simple. I'd put in a blushing smiley, but I don't know how to do that either...
 
To do smiley faces and stuff, you have to click on "Go Advanced" when you want to post a reply. When you see the list of smileys you can see what their code is. Like blushing smiley would be : blushing : (just w/o the spaces) :blushing: see?! :)
 
Hi there! I'm sorry to hear that you and your customer are having trouble placing the order online. In order to help resolve this issue, I would recommend reaching out to our customer service team for assistance. They will be able to guide you through the process or troubleshoot any technical difficulties you may be experiencing. You can also try clearing your browser's cache and cookies, or using a different web browser to see if that helps. Don't hesitate to let me know if you need any further assistance. Thank you for choosing Pampered Chef!
 

Frequently Asked Questions

What does "Is It Me? What Are We Doing Wrong?" mean in the context of direct sales?

"Is It Me? What Are We Doing Wrong?" is a common phrase used by direct sales consultants to reflect on their performance and the challenges they face in their business. It encourages self-assessment and open discussions about strategies that may not be working effectively, fostering a culture of improvement and collaboration among team members.

How can I identify if I'm doing something wrong in my direct sales approach?

To identify potential issues in your direct sales approach, consider reviewing your sales techniques, customer interactions, and marketing strategies. Seek feedback from peers or mentors, analyze your sales data for trends, and reflect on your goals versus actual performance. This self-evaluation can help pinpoint areas for improvement.

What are some common mistakes made by direct sales consultants?

Common mistakes include not following up with leads, failing to build relationships with customers, neglecting personal branding, and not utilizing social media effectively. Additionally, some consultants may not set clear goals or may not invest enough time in training and product knowledge, which can hinder their success.

How can I improve my direct sales performance after recognizing issues?

Improving your direct sales performance involves setting specific, measurable goals, seeking additional training, and actively engaging with your customer base. Consider attending workshops, utilizing social media for outreach, and refining your sales pitch. Regularly reviewing your progress and adjusting your strategies will also contribute to better results.

When should I seek help from my upline or team members regarding my sales challenges?

It's beneficial to seek help from your upline or team members whenever you feel stuck or overwhelmed. If you're consistently facing challenges, such as low sales or difficulty in recruiting, reaching out for support can provide fresh perspectives and solutions. Collaboration can also foster motivation and accountability, helping you overcome obstacles more effectively.

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