janetupnorth
Gold Member
- 14,905
Despite the shipping gliches lately, I have to share a GOOD story.
I had a guest order 3 scrapers at a show last week. Well, after the show and submission, she came to me and said, "I changed my mind, can I get those in Cranberry." I said, "Sure" (knowing the show was already submitted and figured I'd find a way to take care of it). I received the show last night - called HO - told the VERY PLEASANT person I was talking to that the customer changed their mind AFTER I had submitted the show and what can I do...
She said, "No problem, we'll have FedEx pick them up and send out cranberry ones for you."
Now, you tell me how many companies will do that for you or your guests WITHOUT making you ship them back or paying for shipping to you of the new product - NO COST TO ME - PC is taking care of the customer.
Now, isn't that great????!?!?!?! You have to admit that you LOVE that about PC!!!! :thumbup:
Not to mention, I had the most delightful solution center agent...
I had a guest order 3 scrapers at a show last week. Well, after the show and submission, she came to me and said, "I changed my mind, can I get those in Cranberry." I said, "Sure" (knowing the show was already submitted and figured I'd find a way to take care of it). I received the show last night - called HO - told the VERY PLEASANT person I was talking to that the customer changed their mind AFTER I had submitted the show and what can I do...
She said, "No problem, we'll have FedEx pick them up and send out cranberry ones for you."
Now, you tell me how many companies will do that for you or your guests WITHOUT making you ship them back or paying for shipping to you of the new product - NO COST TO ME - PC is taking care of the customer.
Now, isn't that great????!?!?!?! You have to admit that you LOVE that about PC!!!! :thumbup:
Not to mention, I had the most delightful solution center agent...