I Don't Understand Some Consultants!

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Discussion Overview

This thread discusses concerns raised by participants regarding the business practices of a particular consultant, focusing on issues related to order fulfillment and customer service. Participants share personal experiences and frustrations about how these practices may reflect on the broader consultant community.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over problems arising from another consultant's handling of orders, particularly regarding a host's experience with damaged items and poor communication.
  • Another participant agrees that such issues reflect poorly on all consultants and suggests that the consultant in question may face serious consequences.
  • Several users mention the unprofessional nature of having items shipped to the wrong person and the confusion it causes for warranty claims.
  • One participant questions the motivations behind placing orders under different names, suggesting it may be an attempt to assist a friend.
  • Another participant shares their experience of successfully managing order deliveries and expresses disbelief at the consultant's actions, emphasizing the importance of maintaining good customer relationships.
  • One participant highlights the complexity of the situation, noting that multiple hosts' orders were mixed up, which complicates the resolution process.

Areas of Agreement / Disagreement

Participants generally agree that the consultant's actions are problematic and reflect poorly on the community. However, there is no clear consensus on the motivations behind the consultant's decisions or the best way to address the situation.

Contextual Notes

Participants are sharing experiences related to order management and customer service within the context of being Pampered Chef consultants, particularly in overseas locations.

Who May Find This Useful

Consultants who are interested in understanding the implications of order management practices and the potential impact on customer relationships may find this discussion relevant.

  • Thread starter
  • #31
All of this reminded me. A friend told me a few months ago that she had encountered a consultant with another direct sell company who was taking orders and then SPENDING any money that was paid to her in cash or check ... then having to wait until her husband's payday to afford to submit the order to her company!!! :eek: If you are THAT financially illiterate, you shouldn't be running your own business. :rolleyes:

PCSharon, according to the invoice, all of her items went in on a host order and the "extra" items that were not ordered by her or included in the box were smaller stuff than what this other person had apparantly ordered (prep bowls, measuring cups & spices). Feb was the "pick your one item at 60% off" month. I'm pretty sure she got the 1 item at 60% off and three items at 50% off. She just wasn't listed as the host of the show & I'm wondering if she paid for the prep bowls, measuring cups & 2 spices that she didn't get or if the other person just got a few things at 25%-30% off. We definitely know that the other girl got 10% off for a year! We just haven't figured out if she actually hosted a show earlier & the consultant was trying to make up for doing this same thing to her ... or if she's a friend that the consultant was trying to help out by letting her have a few things at a discount & get a 10% off card.

I really hope HO tells me the outcome of all of this. I'm a retired police dispatcher, so the "investigator" in me really likes to know the results of stuff like this.

Oh, and don't worry. This host is definitely my customer now. She's wants me to take $60 orders from her over the next few months & help her slowly stock her kitchen. I'll add her as a guest to other shows so that she can get the monthly guest special of course. But she's slowly going to build her PC stock. Her "bad" experience was her VERY FIRST TIME ordering from PC! There are still a lot of things in the catalog that she wants and she trusts me to do it for her the right way.

I'm soooo glad that I work for PC. Not once has it crossed my mind to wonder IF they would fix all of this. I feel confident that they will! :D
 
I'm soooo glad that I work for PC. Not once has it crossed my mind to wonder IF they would fix all of this. I feel confident that they will!
Click to expand...
That's so true. It's such a pleasure to know that PC is a business that stands behind its products and its consultants.
 
This is a lot to swallow. I would be MAD!!! If she was just helping her friend out to buy at a discount and get 10% off for a year she could have added her as a cohost. This is just really strange.
 
  • Thread starter
  • #34
Well, I found out a bit more of the story. Apparently the Consultant had a military customer who was having problems receiving mail in their mailbox & she claimed she was jumbling around the orders so that someone could get something who otherwise wouldn't have been able to get a box from Pampered Chef. Still doesn't make sense though. If that were the case, she'd have had something mailed to this host for the person who couldn't get packages instead of having this host's order mailed to a stranger. So I'm still wonder what really happened to start all this mess.

Poor Corporate. I called today to see if I could get a printout of the host order so we could see what all was paid for by the actual host (since other items were on the packing slip that she didn't order & didn't pay for). The poor woman in Career Solutions (where they transferred me to) was completely lost. It took her FOREVER to understand what had happened. She wasn't listening & kept asking the same freaking questions over & over. I finally got frustrated with her & told her that she needed to freaking listen that I was saying the same stuff over & over. I guess she was distracted reading notes in the computer or something, because once I fussed at her, she finally started listening, caught on & understood the problem immediately.

She refused to give me a printout. I guess I'll have to wait until everything is resolved & in the right person's name to see if all of her benefits worked out the right way or if she was cheated in the process. :grumpy:
 
I was just thinking of this situation yesterday. Have you or your customer gotten any clarification from HO about it?
 
WOW Sheila! What a headache!!! Have you heard from HO if this got resolved??? I just can't imagine!!!
 
  • Thread starter
  • #38
Unfortunately, NO! I've called Pampered Chef 3 times now and they are dragging their feet on this one. I'm pretty frustrated. My last contact from them was an e-mail wanting the host's phone number so they could call her. When I made the complaint, I put HO on hold to call her & get her stateside number ... so I know that they have her number in the middle of all those notes!!! We only had 3 directors on the island. I knew my upline wasn't her recruiter so I checked with the other two & found her upline. I've got that director involved now in trying to help get this resolved since Corporate is still scratching their heads 3 weeks later. That Director said that there was a software issue at one point that was jumbling up stuff and that corporate tech support had to dial into her computer and make some repairs to fix the problem. She wasn't sure if this was one of the shows that was involved in that problem. I'm thinking maybe this was her way of trying to fix that problem and get a previous host their host discount # that they didn't get.Bottom line, still no resolution. I'm VERY disappointed in how long this is taking as is the Host. We still need to submit an adjustment on her Trifle Bowl lid and can't until this is all resolved. I'm seriously thinking about calling a past host & seeing if I can pretend that it's their lid just to get it replaced!
 
At this point I wouldn't even do a pro. adj. I'd just buy the lid and give it to her as a gift. Then you can do the pro. adj. when everything gets sorted out if you want. I'd just make her believe in you and the company. I think its only like $6 for it so if she's willing to give you orders and such down the road, it would be worth it to me. I know she would appreciate it.
That being said- I TOTALLY feel for you and understanding Smart Post and how slow it is. :)
 

Frequently Asked Questions

Why do some Pampered Chef consultants seem overly aggressive in their sales tactics?

Some consultants may adopt a more aggressive sales approach to meet their personal sales goals or to grow their business quickly. It's important to remember that each consultant has their own style and comfort level when it comes to selling. If you find a consultant's approach off-putting, it's perfectly acceptable to communicate your preferences or seek out someone whose style aligns more with your own.

What should I do if I feel pressured by a consultant to make a purchase?

If you feel pressured to buy something, it's important to remember that you are under no obligation to make a purchase. Politely express your feelings to the consultant and let them know that you need time to consider your options. A good consultant will respect your decision and give you the space you need.

Why do some consultants seem more knowledgeable than others?

Consultants come from various backgrounds and have different levels of experience with the products. Some may have been with Pampered Chef longer or have invested more time in product training and personal development. If you have questions, don't hesitate to ask for clarification or seek out a consultant who you feel is more knowledgeable.

Are all consultants required to follow the same sales techniques?

No, Pampered Chef consultants are independent business owners and have the flexibility to choose their own sales techniques and strategies. While there are guidelines provided by the company, each consultant can tailor their approach to fit their personality and target audience. This can lead to a variety of experiences when interacting with different consultants.

How can I find a consultant who aligns with my values and approach to sales?

To find a consultant who aligns with your values, consider attending different Pampered Chef parties or events to meet various consultants. Pay attention to their sales style and how they interact with guests. You can also ask for recommendations from friends or family who have had positive experiences with specific consultants.

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