I Can't Decide Whether to Bless and Release or Pursue This One...

  • Thread starter Thread starter chelynn
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Discussion Overview

This thread discusses a participant's experience with a customer who has not paid for an order, exploring the dilemma of whether to pursue payment or to let it go. Participants share their personal experiences and opinions on handling similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares their experience of not receiving payment for an order and the challenges faced in communication with the customer.
  • Another participant emphasizes the importance of pursuing the payment, suggesting that the customer may be trying to avoid payment.
  • Several users mention the idea of contacting the customer directly and possibly visiting her home to collect payment.
  • One participant notes that they would not let the situation go and would keep pursuing payment until it is received.
  • Another participant suggests involving the host to help retrieve the payment or check.
  • One user proposes using PayPal as an alternative payment method to avoid issues with checks.

Areas of Agreement / Disagreement

Participants generally agree that pursuing payment is important, with no clear consensus on the best method to do so. Some suggest direct communication, while others propose more formal actions.

Contextual Notes

The discussion reflects personal experiences with payment collection in the context of Pampered Chef orders, highlighting the complexities of customer interactions and payment issues.

Who May Find This Useful

Consultants facing similar challenges with customer payments may find the shared experiences and suggestions relevant to their situations.

C
chelynn
In my first month I did a catty for my friend's SIL. She collected about $300 in orders, and everyone but one person paid with a credit card. This one person I called personally, and she said she was sending me a check for her balance of $84.14.

Rookie Mistake #1: Do not submit show until you receive payment.

But I did. Supposedly the first time she mailed the check it was returned to her labelled "insufficient address." The second time, it disappeared. She called her bank, and the check hadn't been cashed, so she cancelled it. During that time, I moved. So I gave her my new address a couple weeks ago, and she was supposed to mail me a new check. Still haven't received it. So with my Fall Kick-Off invite and September Newsletter, I enclosed a copy of her receipt, and wrote that I still had not received her payment. I enclosed a SASE and told her I must receive payment by September 10th.

I did not say what I would do after that, mostly because I didn't know what I was going to do. That's a lot of money! I have contacted the host, and I know she has spoken to the customer about it, and says the customer feel really bad that I'm out the money. Bless & Release? Or pursue it?
 
Don't bless and release this!!! It sounds like at least one of the issues could have been real. If you don't get a check by the 10th, call her. If you don't get a response, send a registered letter - ask Ann, she should be able to help you more with the legalities.
 
I wouldn't let it go!! I would definitely pursue it! Someone here will give you the appropriate answers you need! Hang in there!
 
Products???Did she already get her products?

When someone does not pay me for her products I make sure to tell the hosts to hang on to her order until she does, that way I can send the products back to HO after a couple of weeks to get a refund.

If she does have the products I would not bless and release this one! It seems like you have had some good communication with her. She answers when you call her, and you were able to give her your new address, that is a good thing. Have you ever suggested coming to her home to pick up payment or the products?
Obviously she spent more than she could afford and is now trying to either kill time until next payday or she is really trying to make you eat that $80. It is a lot of money and I would definitely pursue it.

If Sept 10th comes and goes and she doesn't want you to come to her home for payment I would suggest you send the certified letter as a threat that you will take her to small claims court to receive your funds, as well as any legal fees. Hopefully this will scare her! This stinks, I am so sorry! :(

Debbie :D
 
Definitely pursue it. I would give her a deadline. We all have learned from the "pay later" people.
 
Call her every day. If she lives within an hour of you go to her house. Don't stalk her but be persistant. Tell her that you don't have the money to cover her any longer. I wouldn't involve the host except to ask her if she sees the person often - she could get the check and get it to you... (better yet a money order).

When you do get the mysterious check take it to a branch of her bank to cash it. If you deposit it and it bounces there are extra charges and you start the whole process of getting payment again. (I bet she never sent it - once okay but how many has she said she sent??)

Tell her to send it registered so there's a record.
 
  • Thread starter
  • #7
She does have her products. It was a long-distance show, so I couldn't have them shipped here (not that I would have thought of that before Chef Success!). I told the host I did not have payment yet, but she gave her the items anyway. I guess I wasn't clear on that point.

I would drive there, but it is quite far. I am planning to call everyone about my Kick-Off this weekend anyway, so I'll probably call her then and see what she says. I want to believe her, but I just can't imagine so many things going wrong with one payment. I have received several other payments by mail during this time, so I know my mail works.
 
I would not bless and release this at all. I would keep on at it until I receive payment.

Do you see the host? Maybe she could pick the check up for you. If someone near her it coming to your Fall Kick Off ask them to pick it up for you. Then you take out the excuse of "lost in the mail."
 
Maybe you can try having her pay through paypal if you both have accounts? Then it is automatic...
 

Frequently Asked Questions

What does "Bless and Release" mean in the context of direct sales?

"Bless and Release" refers to the practice of letting go of potential customers or team members who may not be a good fit for your business. It involves recognizing when someone is not interested or engaged and choosing to move on gracefully, wishing them well instead of pursuing them further.

How do I know if I should Bless and Release someone?

Consider Blessing and Releasing if you've reached out multiple times without a response, if the person shows disinterest in your products or opportunity, or if they express that they are not ready to commit. Trust your instincts; if it feels like a struggle, it may be time to let go.

What are the signs that I should pursue someone instead?

If a potential customer or team member shows genuine interest, asks questions, or engages in conversation about your products or business opportunity, these are strong indicators that you should pursue them further. Look for enthusiasm and a willingness to learn more.

Can I Bless and Release someone and still reconnect later?

Absolutely! Blessing and Releasing someone doesn’t mean you have to sever all ties. You can always reconnect later if circumstances change or if they express renewed interest. Keeping the door open for future conversations is a good strategy.

How can I make the decision to Bless and Release or pursue someone easier?

Set specific criteria for your outreach efforts, such as the number of follow-ups or the type of engagement you expect. Reflect on your interactions and trust your gut feelings. Additionally, consider keeping a journal to track your conversations, which can help clarify your thoughts on whether to pursue or release.

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