How Will the Back Order of DCBs Affect Your Monthly Game Plan?

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Discussion Overview

The thread discusses the impact of the backorder situation for DCBs (Deep Covered Baker) on participants' monthly business strategies. Participants share their experiences and thoughts on how they plan to handle sales and customer communication regarding the backordered items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions that the backorder will definitely change their game plan for the month.
  • Another participant shares their experience of informing customers about the backorder status but continuing to sell the DCBs.
  • Some participants express concern about whether backordered items would delay the entire order or just the DCBs.
  • One participant notes that in previous experiences, the entire order was fulfilled while waiting for backordered DCBs.
  • Another participant recounts a recent show where DCBs were shipped shortly after the rest of the order, indicating timely fulfillment.
  • Several users mention that the backorder situation is manageable and that they continue to sell DCBs without hesitation.
  • One participant emphasizes that stopping sales of DCBs would negatively impact their business and customer satisfaction.
  • Another participant appreciates the communication from the company regarding backorders, which helps alleviate concerns about delayed shipments.

Areas of Agreement / Disagreement

Views differ on how to approach selling DCBs during the backorder period, with some participants advocating for continued sales while others express caution. No clear consensus emerges on the best strategy.

Contextual Notes

Participants share personal experiences and observations regarding order fulfillment and customer communication related to the backordered DCBs.

Who May Find This Useful

Consultants looking for insights on managing customer expectations and sales strategies during product backorders may find this discussion relevant.

C
ChefParty4U
Messages
101
That will definately change my game plan for the month.....

What changes will you all be making due to this inconvience?
 
I will just be telling people that they are on backorder..they are not on stop sell..so I will not stop selling them.
 
  • Thread starter
  • #3
but won't that put the whole order on hold, or does it just delay the dcb's?
 
In the past they've fulfilled the entire order and sent the DCB when it was back in stock.
 
I had a show from March 31 with 5 DCB's on BO. They show shipped and was delivered today, the DCB's are due to be delivered tomorrow so they are doing quite well getting them out. Some of my other March shows earlier in the month had to wait about a week to 9 days but that's not bad either. Just keep selling them and say that they have chosen a VERY popular item so they can be assured they will LOVE IT!
 
  • Thread starter
  • #6
thats not as scary then, when i entered it in p3 the exclamation point came up, didn't know if that prevented you from submitting
 
Only a red stop sign will prevent you from submitting the show. When you go to submit it a page will come up to tell you what all the exclamation points and stop signs mean.
 
I turned in a show on March 31st. The host recieved everything but the DCB yesterday. The DCB will be there today. Not much of a backorder. I think it's pretty timely :)
 
If you stop selling them you are doing a disservice to your business, your income and your customers! I don't even mention that they are on backorder... why talk yourself out of a sale!!
 
  • Thread starter
  • #10
Good info, thanks everyone
 
I sold a few last month and they all came a day or two after the rest of the order.
 
I submitted an order that shipped on the 6th, got an email that the white DCB was on backorder. Got an email tonight that it shipped today though. So only two days later, they really seem to be working hard to get them out ASAP.
 
I wouldn't worry. This product is extremely popular and HO is shipping them out as fast as they are getting them in. I think it is nice that we know what is on backorder so we don't panic about why an item hasn't shipped with a show. Rather than hold up the whole show they do this. I would continue to sell them as if they weren't on backorder unless we hear differently from HO which I truly doubt will be the case with this product!
 
The DCB's are showing up about 1 to 2 days behind my orders. I let my guest know when I've ordered it that it is in on backorder but should be in shortly, and I will call them personally to let them know when it has been shipped.
 

Frequently Asked Questions

What is a DCB and why is it important for my sales?

A DCB, or Deep Covered Baker, is a popular product from Pampered Chef that is often a top seller. Its versatility in cooking and baking makes it a favorite among customers. Having DCBs available can significantly boost your sales and help you meet your monthly goals.

How will the back order of DCBs impact my sales numbers?

The back order of DCBs may lead to a temporary decrease in sales numbers, as customers may be unable to purchase this popular item. This could affect your overall monthly sales goals, especially if you rely heavily on DCB sales to meet your targets.

What strategies can I use to adjust my monthly game plan due to DCB back orders?

To adjust your monthly game plan, consider promoting other products that complement the DCB or focusing on hosting parties to generate interest in alternative items. You can also communicate with your customers about the back order situation and encourage them to consider pre-ordering or exploring other products in the meantime.

Should I inform my customers about the back order situation?

Yes, transparency is key in maintaining customer trust. Informing your customers about the back order situation allows them to make informed decisions and can help manage their expectations. You can also highlight when the DCBs are expected to be back in stock to keep their interest alive.

Will the back order of DCBs affect my commission structure?

The back order of DCBs may not directly affect your commission structure, but it could impact your overall sales volume and bonuses. If DCB sales are a significant part of your income, it’s important to adapt your strategies to ensure you still meet your sales goals through other products or promotions.

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