How to handle not calling customers? :confused:

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Discussion Overview

This thread explores the experiences and thoughts of participants regarding customer care calls (CCCs) in their Pampered Chef businesses. Participants share their feelings about not having made calls previously and discuss the potential benefits of reaching out to customers now.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses concern about not having made customer care calls and seeks advice on how to approach this.
  • Another participant shares their experience of calling customers after a long time and emphasizes that people appreciate the follow-up, even if it has been months since their last interaction.
  • Several users mention that introducing themselves as the consultant and checking in on product satisfaction can lead to positive responses and additional business opportunities.
  • One participant notes that they have been told they were the first consultant to ever call customers, highlighting a common lack of follow-up in the industry.
  • Another participant shares their experience of making customer care calls years after their initial shows and receiving positive feedback and bookings as a result.
  • Some participants express excitement about the prospect of making calls to make customers feel valued and special.
  • One participant mentions that they have successfully introduced new products and specials during their calls, which generated interest from customers.

Areas of Agreement / Disagreement

Views differ on the timing and necessity of making customer care calls, but several participants agree that it is beneficial to reach out to customers regardless of how much time has passed since their last interaction.

Contextual Notes

Participants share personal experiences and anecdotes regarding customer interactions, emphasizing the importance of follow-up in building customer relationships.

Who May Find This Useful

Consultants looking for insights on customer engagement and the potential benefits of making follow-up calls may find this discussion relevant.

chef-kina
chef-kina
Gold Member
Messages
73
:confused: Hi everyone! Well I have just recently gotten back into full swing with my biz. I have a dilema though. I have been selling since feb, and when I first started I NEVER did any CC calls. How should I go about calling those people, or should I just leave it be? I feel really horrible for not ever calling them, thanking them etc. So I wanted to do something. Any and all help is appreciated. Thanks! :D
 
I don't think there is a time limit on when you can call people. I would just give them a call and say I know it's been a while since so and so's show. I like to keep in touch with my customers and wanted to see how your products are working out for you. You can then lead into telling them about the new catalog, current specials, booking, recruiting etc. I don't always get to my calls when I want to and there have been some that have stretched out a couple of months but people are always glad you called. They appreciate that you care enough to check in with them as long as you make the call about them right off the bat and then lead into other areas like booking that could be mutually beneficial. The hardest part for me is just picking up the phone and making those calls!

Michele
 
I can tell you what I do.I introduce myself as the PC consultant from so-and-so's show. I then tell her (or him, of course) that I call all of my customers to make sure they love their Pampered Chef products. (I have the show order details in front of me so I can ask if they've had a chance to try a specific item.) I wait for the "Oh, yes! I love everything, especially the _________." I then ask if there is anything I can do for her. If so, I do whatever is necessary to help. (Keep a notebook nearby to write down anything you'll need to do.)I end by reminding her that if they ever have any questions or problems or if there is anything I can ever do for her, no to hesitate to call. I also remind her where to find my contact information.It's gotten me several bookings, a couple of recruiting leads, and a really loyal customer base. I've been told more than once that I am the first PC consultant to ever call, even though they've been to oodles of PC shows.Hope this helps, and I hope your business really takes off!
 
raebates said:
It's gotten me several bookings, a couple of recruiting leads, and a really loyal customer base. I've been told more than once that I am the first PC consultant to ever call, even though they've been to oodles of PC shows.
Click to expand...

I've had people tell me this too. It's just amazing that with how much we hear about doing CCC that most don't. In all the things I've bought from DS (including PC before I was a consultant--except for my recruiter) I've never had anyone but an Arbonne consultant call me to see how I enjoyed the products!
 
I've been to five or six PC shows before signing up and I never heard one thing from any of my consultants. I can't wait to do CCC so that I can make people feel special!
 
I started in September 2004 and made my first customer care call in July of 2006!!! I called people from shows I did last year and NO ONE hung up on me! I apologized for not calling sooner, but told them I was just following up to see how they were doing with their products. I asked if they had any questions or concerns, and then I asked if I could tell them about the current and next month's specials. Most were appreciative, some sounded a little suspicious, but I did get bookings out of it and a couple of random orders as well! So it's never too late to start!!

By the way, as a customer, I've also never gotten any calls from consultants either! I would have appreciated it!
 
We started the same month Cat!! I think that it is okay to call, if anything just to check in, see if they have any problems, and ask if they would like to see a new catalog. If they loved it then, they'll love it now.
 
  • Thread starter
  • #8
Thank you all very much for your help. I am on the phone right now, and so far, no one has gotten mad at me either!! :D
 
chef-kina said:
Thank you all very much for your help. I am on the phone right now, and so far, no one has gotten mad at me either!! :D
Click to expand...

That is great. Remember to try to get bookings or individual orders while on the phone and talk up the website mentioning that in December some discontinued products will be available there.

For talking up of October shows do the "host can get the entire forged cutlery for under $100". For November shows talk up the host specials of the roasting pan, carving set, or bamboo cutting board.
 
I started in January 2006 and I made a commitment after NC to call all of my customers. MOST of them seemed surprised to get the call. (I have never received a call from ANY company to see if I liked my product). I did receive a few orders, a few bookings and several recruit leads (2 have signed) from making a simple call.

I did have a few people who had purchased the SECO and had no idea how to get the lid off of a can (LOL) so - I proceeded to give them the old SECO 101 over the phone - that was a hoot - and both of them booked a show. SO - in my opinion - it is never to late to give a call.

CCCs are a agreat way to introduce the upcoming specials too. I have been intorducing the new Online Discount Shop and people seem really interested in that as well - especially with Christmas around the corner.
 
I think if you didn't call before it is better to call now, especially since we have new products now that we didn't have last time you saw them.
 

Frequently Asked Questions

What should I do if I feel uncomfortable calling customers?

If you feel uncomfortable calling customers, consider reaching out via text or email instead. This allows you to communicate without the pressure of a phone call. You can also practice your pitch with friends or family to build confidence before contacting customers.

How can I maintain customer relationships without calling?

You can maintain customer relationships through regular email newsletters, social media interactions, and personalized messages. Engaging with customers through these channels can help you stay connected without the need for phone calls.

What are some effective alternatives to phone calls for customer follow-ups?

Effective alternatives to phone calls include sending follow-up emails, using messaging apps, or scheduling virtual meetings. You can also send handwritten notes or thank-you cards to add a personal touch to your follow-ups.

How can I overcome my fear of calling customers?

To overcome your fear of calling customers, start by setting small, achievable goals. Practice your script, focus on the benefits you offer, and remind yourself that most customers appreciate the outreach. Gradually increase your call frequency as you become more comfortable.

Is it necessary to call customers for sales success?

No, it is not strictly necessary to call customers for sales success. Many successful direct sellers use a combination of social media, email marketing, and in-person events to connect with their customers. Find the methods that work best for you and your audience.

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