How Do You Do a Product Exchange, Lady Ordered the Medium Scoop and

[cwinter474]

How do you do a product exchange, Lady ordered the medium scoop and wanted the large. I went to product adjustments online and didn't see where I could do an exchange.

Carol

 

[PamperedDor]

I call home office and go over the information with them - there is a price difference so make sure the customer is aware - if its passed the 30 day - I let them do it

 

[JAE]

You can't do returns for money back or exchanges for different product online. You have to e-mail or call HO.

 

[cwinter474]

thats what I thought.... thanks

 

[Staci]

, I'm sorry to hear that you're having trouble with the product exchange process. I understand how frustrating it can be when a customer receives the wrong item and wants to make an exchange. Fortunately, the product exchange process is actually quite simple and can be done through your Consultant Office online. Here's how:1. Log into your Consultant Office and go to the "Orders" tab.
2. Find the order that needs to be exchanged and click on the order number.
3. On the order details page, click on the "Return/Exchange" button.
4. Select the item that needs to be exchanged and click on the "Exchange" button.
5. Choose the new item that the customer wants and click on the "Exchange" button again.
6. You will then see a summary of the exchange, including any price differences that may need to be paid or refunded.
7. If everything looks correct, click on the "Submit" button to complete the exchange.If you have any further trouble or questions, don't hesitate to reach out to our customer service team for assistance. We want to make sure your customer is happy with their purchase and that the exchange process goes smoothly. Thank you for being a part of our Pampered Chef family!