Help with Pampered Chef: Struggling to Respond?

[Jilleysue]

Ok I need help...When someone say..OH you sell Pampered Chef,
What do you all say. Someone at work asked me today and I froze....UGGGG!
What is wrong with me?

 

[lkspeir]

I often have the same trouble. I"m usually caught off guard in the elevator when I'm carrying my PC tote bag. My response recently has been...Yes, I do and love it. Are you familiar with PC??

 

[cat]

"I do! Would you like to book a show and get free and discounted products?"

That would be my first thought! I've got bookings on the brain and really want more right now!

Don't worry about it! You can always go back to her and ask her what products she has and if there is anything she would like to get on sale (STONEWARE in FEB!!). Strike up a conversation and ask her to host a show!

 

[pamperedlinda]

Ok I need help...When someone say..OH you sell Pampered Chef,
What do you all say. Someone at work asked me today and I froze....UGGGG!
What is wrong with me?

So, was it an Excited tone? Questioning tone? Dissappointing tone? I probably would have said Yes I do! Would you like to see a catalog? Or maybe, Yes and we've got some great specials coming up, would you be interested in hearing about them?

 

[raebates]

I usually say, "Yes, I do. Are you familiar with The Pampered Chef?" If so, I ask if they have a consultant. If not, I ask them if they've seen a current catalog. I usually have the mini catalogs in my purse with all of my contact info. I hand these out instead of business cards. I've sold quite a bit and booked several shows this way. Still looking to recruit, though.

 

[Jilleysue]

Phew..Thanks guys...Keep the ideas coming..because I felt like I was talking but NOOOOOOOOO Sound was coming out. I have catalogs in front of my office, and the HR manager (my BF's sister) gives them out in their new employee packet so the employee said, so, you sell PC,and I was like, yessss, yes I do and then..............BLA....( I had a bazillion things I wanted to say) and I couldn't think of anything. So I said, have you ever used PC? Did you get a catalog. UG, it felt soo awkward though. I felt my blood pressure go up...HAHAHA.

 

[MicheleC]

How awesome that your HR manager hands those out to everyone. I usually respond the same as a couple of the other gals with "Yes I do, are you familiar with the products?" and then take it from there depending on their attitude. I'm not comfortable asking right away for the booking or specials because I want to develop a converstation first. Usually they say they are and sometimes they'll mention it's been a long time since they've been to a show or I'll ask them what their favorite product is. If that's the special then wonderful, if not then I'll ask them if they have whatever the special is for the month I'm trying to book.

Of course you have to be prepared for those that answer, yes I am and I have a broken...fill in the blank....that I need fixed. I DREAD that one. I've just learned to say "I'm sorry to hear that" would you like some information on processing a return?

HTH

 

[Chozengirl]

Phew..Thanks guys...Keep the ideas coming..because I felt like I was talking but NOOOOOOOOO Sound was coming out. I have catalogs in front of my office, and the HR manager (my BF's sister) gives them out in their new employee packet so the employee said, so, you sell PC,and I was like, yessss, yes I do and then..............BLA....( I had a bazillion things I wanted to say) and I couldn't think of anything. So I said, have you ever used PC? Did you get a catalog. UG, it felt soo awkward though. I felt my blood pressure go up...HAHAHA.

Don't worry Jillysue,
I called on a lead today and froze
She wants to buy some products, but doesn't want to host right now due to moving.
I said "Well, have you heard of our Host 'thingies'." HTH was that?
Then I opened my book and tried to find words, and I couldn't.
Hopefully she will get on my website and order. I felt like a Dumb @ss!

 

[Chozengirl]

PS,
No wonder I have phone fright!

 

[poohritz]

i understand has happened to me

What is wrong with me?

I can say that nothing is wrong. It is normal to be uncomfortable about what to say, expecially with people you work with. What i have found is just do what comes naturally like recomending a movie or a resturaunt.

 

[Jilleysue]

Yeah its pretty cool that she hands them out to people. There are some perks to working with family....LOL. I too, just don't feel comfortable with saying, hey how about a show. I tryed the have you ever seen their products, and oh my god, I never cooked anything before I started using their stuff and I just loved it. That worked..but the words were so choppy and awkward. I felt just sooo weird. Since I like to know what I am talking about...I certainly DID not like that feeling.

 

[chefann]

I recently started saying, "Yes, I do. When was the last time you had a show?" as I hand them a catalog.

 

[Gina M]

I always say - yes, I do - would you like a recent catalog? Most people will take them and usually tell you how they love this or that product and then you can go from there. I don't think most people would bring it up if they didn't like PC to begin with.

 

[Jilleysue]

I was soo caught off guard..like...WHO? ME? UGGGG...What a weirdo I am. I can be hit with any question about this company..but ask me about a pizza cutter and I freeze...LOLOLOL!

 

[KimmyDarling]

I don't think most people would bring it up if they didn't like PC to begin with.

That is a VERY good point! I know that if I saw someone who had a totebag or t-shirt or labeled catalog of a company I didn't like/wouldn't ever want to buy/would never want to host for, I would NEVER bring it up!

 

[chefkristin]

I was soo caught off guard..like...WHO? ME? UGGGG...What a weirdo I am. I can be hit with any question about this company..but ask me about a pizza cutter and I freeze...LOLOLOL!

Jill-I feel your pain! I am the same way. It always comes out wrong no matter how I try to say it.

 

[dianevill]

I feel your pain, too, and I've been doing this for almost 6 years! I still get nervous whenever someone asks, but it DOES get easier the more you practice. I usually respond like most of the others. "Yes, I do, do you own any PC products?" and go from there. If they answer "I love PC! I have a lot," I ask them what their favorite product is. I usually try to give them a new tip for the product and then ask when was the last time they saw a new catalog, etc.

Good luck - again, it gets easier with practice!!
Diane

 

[Jilleysue]

I hope so

I feel your pain, too, and I've been doing this for almost 6 years! I still get nervous whenever someone asks, but it DOES get easier the more you practice. I usually respond like most of the others. "Yes, I do, do you own any PC products?" and go from there. If they answer "I love PC! I have a lot," I ask them what their favorite product is. I usually try to give them a new tip for the product and then ask when was the last time they saw a new catalog, etc.

Good luck - again, it gets easier with practice!!

Ok, if they say, they love them...then you can kinda roll with it..but what if they say...no, I have never heard of it...I guess that maybe easier...kinda like a...boy are you missing out kinda of thing. I hope it gets easier because I felt like spoon out of my tool turn about...UG

 

[dianevill]

Now this is where you need your 30 second commercial. If you do a search you'll find some good words to use. This is where I bow out because I stink at that...

Diane

 

[DanielleQ]

Now this is where you need your 30 second commercial. If you do a search you'll find some good words to use. This is where I bow out because I stink at that...

Diane

I fudged around with a 30-second commercial when I heard Belinda Ellsworth last month. Here's what I came up with in answer to, "What do you do?" (rather than answering with who I am)...

"I help bring families back together at the dinner table by making meal preparation easier, quicker, and a lot more fun. Are you familiar with The Pampered Chef?"

It's a little rough still, but it conveys the message I want to send.

 

[KellyTheChef]

Jill~

Don't feel bad, we ALL do that! I had my 3 year anniversary in September and I am still caught off guard sometimes!

All I can say is this: just like host coaching, doing shows, customer care calls, anything that we do with PC...this too will be easier with practice. I usually say "Yes, and I am loving it! Would you like to see one of my catalogs?" 99% of the time, they are sooooo excited! The other 1% it's the ones who have a broken item and I can give them the info to call PC and get it taken care of. That way, I have helped them out in some way.

 

[Jilleysue]

Ok...JEEZ, it happened again. A new employee came into my office and said, Jill later today, I would like to talk to you about booking a show....HOORAY. Of course, I can't pull out my PC Planner right here and now...so what do I do when HE comes back. Yes it's a male.....So I am super nervous. Do I just grab my book and pick a date. He said he looking for February....so that is good. I guess I just go into getting me his guest list. UG...I have read host coaching a bazillion times and it is like all the info has fallen out of my head. He is coming back at lunch....I hate feeling like..only air is in my head...LOL

 

[britishchef]

Tell him the first few dates you want to fill... "Hey John! I had a chance to look at my calendar and I have the 10th, 12th, and 15th open. Will one of those work for you?" etc.

 

[Jilleysue]

OK..Step 1...LOL

 

[pamperedalf]

Make sure when you tell him your open dates, say the one you want filled last, they tend to pick the last one you said.