Help Me! Troubleshoot My Pampered Partner Wireless Connection

[CarlyK]

I need some help! I have a cable internet connection on my computer. I had PP on my laptop, but since my router has died, I cannot use my wireless connection. I installed PP on my computer and I need to transmit a show, but it tells me I need to enter info for my modem. I'm not using a dial-up connection.

Does anyone have any ideas on how to fix this or what is wrong. Obviously my connection works because I am writing this and it never did this on my laptop.

 

[CarlyK]

Nevermind, I ended up fixing it. I swear, sometimes I have those brain farts!

 

[Admin Greg]

Hi there,It sounds like your issue may be related to your router dying and not being able to use your wireless connection. Have you tried connecting your computer directly to your modem with an Ethernet cable? This should bypass the need for a router and allow you to use your cable internet connection.If that doesn't work, you may need to reconfigure your PP settings to recognize your new connection. You can usually do this by going into the settings or preferences section of the program and selecting your new connection type.If neither of these solutions work, you may want to reach out to your internet service provider for further assistance. They may be able to help you troubleshoot the issue and get your PP working properly.Hope this helps!