Having Issues With TPampered Chef Mobile App? Get Help Here!

[chezshelly]

Anyone else having a hard time with the TPC Mobile App? I enter everything from a show, get home and connect to wifi and it deletes all the info from the show and I have to renter it all! I am so frustrated!!

 

[chezshelly]

Bumping so maybe someone will see this.

 

[mspibb]

My director said she had the same issue so she was taking home orders and entering them when connected to WIFI!

 

[chefjeanine]

Will this solve your issue?Dear Consultant, We’ve been made aware of a situation with the mobile app (both IOS and Android) that will impact some Consultants. While many of you won’t run into this situation, we want you to be informed.On Monday, Aug. 12 we released version 1.1.20 of the app. If you’ve NOT yet downloaded that new app version, but you’ve been entering orders while in OFFLINE mode, you need to follow these four simple steps as soon as possible.1. Stay in OFFLINE mode and open the Show (or individual order) that you’d been doing in offline mode. 2. Go to the BETA WEBSITE (on a computer or on a DIFFERENT mobile device). 3. Manually enter into the Beta website the Show (or individual order) that’s in your offline app.4. Finally, sign out of the mobile app (which is in offline mode), go back online, and then log into the app. The app will then update with the new version 1.1.20.It’s important to follow these steps, because if you were to go ONLINE and log in to the mobile app, the new version 1.1.20 would automatically install, and orders you entered while offline would be lost.We apologize for the inconvenience if you need to go through these extra steps right now. If you need assistance, please contact Technical Support at 1-888-OUR-CHEF (687-2433) and select Option 2, or email to [email protected].Sincerely,Rich Hlava
Chief Operating Officer

 

[stitchingdepot]

Jeanine, thank you for the info. I haven't switched to the new site yet, but I downloaded the app to play around with it a little. One thing I hope to see in a future version is a bulk item entry form. Example: On a guest order, have a page option to enter multiple items on individual lines and then hit enter just once. Better still, in the catalogs and the printable consultant product lists, include a bar code to scan with the app, which adds that scanned item to the order.

 

[coo]

Actually... you can do bulk upload. Took me a while to figure it out. Where you enter the items in the cart, you can simply enter the skus separated by spaces and then hit that little "quick add" button and they will all go in at once on separate rows.