Has This Happened to Anyone Before??

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Discussion Overview

The thread discusses experiences related to unexpected cancellations of cooking shows by hosts, with participants sharing personal anecdotes and reactions to such situations.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares an experience where a host canceled without prior notice after confirming the show, expressing shock and seeking input from others.
  • Another participant reflects on the difficulty of handling such situations, suggesting that a snide remark wouldn't be productive.
  • Several participants mention the practice of calling hosts the day before or the day of the show to avoid surprises, with some noting they have adopted this habit.
  • One participant recounts a similar experience where they arrived to find the show canceled due to the host being sick, feeling that they should have been informed sooner.
  • Another participant emphasizes the importance of communication with hosts, mentioning that they call multiple times leading up to the show to confirm details.
  • One participant expresses disbelief at the situation, stating they would have communicated their frustration to the host if it happened to them.
  • Another participant acknowledges they haven't faced this issue but plans to adopt the practice of calling on the way to the show for reassurance.

Areas of Agreement / Disagreement

Views differ on how to handle unexpected cancellations, with some participants sharing similar experiences while others focus on preventative measures. No clear consensus emerges on the best approach to take in such situations.

Contextual Notes

The discussion reflects personal experiences of consultants in the direct sales industry, highlighting the challenges of managing host relationships and communication.

Who May Find This Useful

Consultants within the community may find these shared experiences relevant as they navigate similar situations with their hosts.

rennea
rennea
Gold Member
Messages
3,662
A friend of mine who is a consultant for another DS company showed up at a hosts house last night and when she got there the host opened the door and said "oh, didn't you know I decided to cancel". She drove 30 minutes to get to the womens place. She said that she called the woman on Tuesday to make sure she didn't have any questions and it was a go then.

Anyways she called to ask me if I have ever ran into this before. Well I haven't and she wanted to know what I would have done. I'm kind of stunned by this, has this ever happened to anybody else??
 
What could you do really? Aside from standing there shocked? I probably would tell the host, no I didn't know that. When we talked on Tuesday you said it was a go. I would want to make a snide remark, but that would really not get you anywhere.

How awful!!!!
 
Many consultants recommend calling the day before or the day of the show to let the host know you are planning to see him/her that night. I don't always do this, but not a bad habit to get into... just to not get the "surprise, I cancelled" announcement at the door!
 
Actually YES I have!! I had a 10:30 am Sat brunch scheduled talked to her the night before. Was expecting maybe 5 so no big hopes but a show. And she lived above the downtown so a flight of stairs so I packed light. Drove only 10 miles but had a load at the door and she said "Oh I forgot to call you, I called my guests I am sick and cancelled the show." Shouldn't I have been her first call!!!! Anyway I said "try to get outside orders for a show" and left. Went home and spent the day with my family. I never called her and never had the catalog show. I didn't want to bother...
 
katie0128 said:
Many consultants recommend calling the day before or the day of the show to let the host know you are planning to see him/her that night. I don't always do this, but not a bad habit to get into... just to not get the "surprise, I cancelled" announcement at the door!
Click to expand...

I have started calling my host right before I leave my house for their show, even if I just talked to them the night before or 2 days before. I tell them that I'm on my way, and ask them if I can pick anything up at the store that they may have forgotten. Sometimes, they take me up on it ("oh, I forgot the cheese" or "I couldn't find the nuts"), but usually, they just give me a quick update, and I tell them "OK, I'll see you in XX minutes!"

She should also make sure she's doing all three host coaching calls (if her co. does that) to keep in constant touch with the host. I always put on my host cover letter in my host packet that they should contact me asap if they need to reschedule their show, too.

Sorry about that - that is really strange!!! ((HUGS)) to your friend!!
 
  • Thread starter
  • #6
trps said:
Actually YES I have!! I had a 10:30 am Sat brunch scheduled talked to her the night before. Was expecting maybe 5 so no big hopes but a show. And she lived above the downtown so a flight of stairs so I packed light. Drove only 10 miles but had a load at the door and she said "Oh I forgot to call you, I called my guests I am sick and cancelled the show." Shouldn't I have been her first call!!!! Anyway I said "try to get outside orders for a show" and left. Went home and spent the day with my family. I never called her and never had the catalog show. I didn't want to bother...
Click to expand...

How horrible, you know if this ever happened to me I don't think I could be nice at all.
 
WowWOW :eek:

That's horrible!!! I can't believe someone would do that. I definitely call my hosts several times that week to find out the exact number who RSVP'd, directions to the house, and to make sure they have all the ingredients for the recipe if they wanted to buy it themselves.

I would have said "Wow I didn't get a call from you saying you cancelled so there was really no way for me to know. I wish you would have told me sooner, it took me 30 minutes to get here. This is my business and I could have had another show booked for today. I hope you will work on outside orders to at least make this a catalog show because I was totally unprepared for this."
It would get my point across and if she had any integrity at all, she would apologize and try to make it right.

Debbie :D
 
:eek: Wow, is right! Luckily, I haven't ran into this situation. I will definitely take in the tip of calling on my way to the show. I usually call the day before, but you just never know!
 

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