Handling a Host's Request: Is It Allowed?

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Discussion Overview

This thread discusses the practice of combining shipping for multiple small orders from a host's guests, particularly in relation to a specific request from a host. Participants share their personal experiences and thoughts on whether this practice is acceptable and how they handle similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses disappointment at a host's request to combine small orders to save on shipping, noting uncertainty about its allowance by the company.
  • Another participant mentions that they combine shipping if asked by a customer and emphasizes the importance of informing customers about shipping costs upfront.
  • One participant shares their experience of customers combining orders secretly and highlights the need for proper tracking to avoid issues with warranty claims.
  • Another participant states that they prefer hosts to keep track of individual orders but will assist if necessary, noting that they have rarely been asked to verify orders later.
  • One participant mentions the convenience of paying for shipping in relation to warranty services, comparing it to purchasing extended warranties for expensive items.
  • Another participant agrees that combining orders is common practice and keeps detailed records to track any potential issues.

Areas of Agreement / Disagreement

Views differ among participants regarding the acceptability of combining shipping for small orders. Some participants are comfortable with the practice, while others express concerns about its implications.

Contextual Notes

Participants share personal experiences and practices related to handling shipping requests from hosts and their guests, reflecting a range of approaches and considerations.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants navigating similar situations with hosts and their guests regarding shipping practices.

msunn1973
msunn1973
Messages
12
I have a host who had three outside orders that did not even come to $30. The host asked me if I could put all those outside orders together and that the buyers would then split the $4.25 in shipping and handling. I can understand that everyone wants to save money anyway they can and that 4.25 is a bit much to pay on a $10 order, but I was a little disappointed that she asked me to do this. I'm pretty sure that this is not allowed by HO.

Is it okay to do this and have any of you done this before? How would you handle this and what would you say to this host? Thanks for your help!
 
Re: S&h
msunn1973 said:
I have a host who had three outside orders that did not even come to $30. The host asked me if I could put all those outside orders together and that the buyers would then split the $4.25 in shipping and handling. I can understand that everyone wants to save money anyway they can and that 4.25 is a bit much to pay on a $10 order, but I was a little disappointed that she asked me to do this. I'm pretty sure that this is not allowed by HO. Is it okay to do this and have any of you done this before? How would you handle this and what would you say to this host? Thanks for your help!
Click to expand...
There was recently a pretty large thread regarding this issue. Do a search and you'll see how different people handle situations like that.Oh, here's the thread -----> http://www.chefsuccess.com/f12/multiple-customers-saving-shipping-52519/
 
Last edited:
  • Thread starter
  • #3
Re: S&hThank you so much...I try to do searches but find I never put in the correct wording.
 
Re: S&hI combine shipping if asked by a customer. I've even had them huddle in secrete to put their orders together--although I knew what was going on. Be sure to use the drawing slips so you still get everyone's contact info.

I tell them in my wrap up that shipping is 4.25 no matter if they spend $5 or $5,000 that way they know up front what it is. yes, it is printed on the order form but we've all been to shows and checked out with the consultant and then almost passed out from the total after tax/shipping.

If I know they are combining I always tell them that it's fine with me, but if they should ever have a warranty claim it makes it harder to process. You think now you'll remember that your items are on Suzie's order, but will you remember that 2,3, or 5 yrs. from now--no way. It happens all the time.
 
Re: S&hI always tell the host that it is up to HER to know what each person gets. If pushed, I will figure the amounts (I prefer they do this and give me one payment) but I refuse to keep track of things. I've had maybe one or two hosts call and ask me to verify what guests got so that's not too bad.....
 
Re: S&h
flemings99 said:
I combine shipping if asked by a customer. I've even had them huddle in secrete to put their orders together--although I knew what was going on. Be sure to use the drawing slips so you still get everyone's contact info.

I tell them in my wrap up that shipping is 4.25 no matter if they spend $5 or $5,000 that way they know up front what it is. yes, it is printed on the order form but we've all been to shows and checked out with the consultant and then almost passed out from the total after tax/shipping.

If I know they are combining I always tell them that it's fine with me, but if they should ever have a warranty claim it makes it harder to process. You think now you'll remember that your items are on Suzie's order, but will you remember that 2,3, or 5 yrs. from now--no way. It happens all the time.
Click to expand...

This is so true. I'm helping a customer with that now- she had added onto someone else's order, but the receipt she has doesn't include the Host Name or show number. So I'm hoping she can track that information down- because HO can't process it without. (I tried), To me, if I'm buying an item with more than a 1yr warranty, it's worth the $4.25 in shipping. How many of us have bought the $30 extra-protection plans at Best Buy or some appliance store to cover some expensive item we're buying? The $4.25 is nothing for the convenience for warranty service in the future!
 
Re: S&hI combine orders like that all the time. I keep a copy of their 3-part receipt. I always put in the show#/date so that I can track it if there is a problem. Although we do have the cheapest shipping around, to ask someone to pay $4.25 on a $10 or less order is pretty ridiculous. JMHO
 

Frequently Asked Questions

What should I do if a host requests specific products for their party?

It is generally allowed for hosts to request specific products for their party. However, it's important to ensure that these requests align with Pampered Chef's guidelines and product availability. Communicate openly with your host about what can be accommodated and suggest alternatives if necessary.

Can a host ask for discounts on certain items for their party?

Hosts can inquire about discounts, but any discounts offered must comply with Pampered Chef's policies. Typically, hosts earn rewards based on sales, which can be used towards products. Be sure to explain the rewards system clearly to your host.

Is it permissible for a host to ask for a specific theme for their party?

Yes, hosts are encouraged to choose a theme for their party, as it can enhance the experience and engagement. As a consultant, you should support their theme by suggesting relevant products and recipes that fit their chosen concept.

What if a host wants to change the date of their party?

Hosts can request to change the date of their party, and it is generally allowed as long as the new date is available on your schedule and complies with Pampered Chef's policies. Be flexible and accommodating to ensure a positive experience for your host.

Are there limitations on what a host can request for their party?

Yes, while hosts can make requests, there are limitations based on Pampered Chef's policies and product availability. It's essential to communicate these limitations clearly to the host and provide guidance on what is feasible for their party.

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