Guest Wants Me to Not Cash Check

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Discussion Overview

The thread discusses a situation where a host is requesting to change their payment method from a check to a credit card due to banking issues. Participants share their experiences and suggestions regarding handling similar situations and payment methods at shows.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes a scenario where a host wants to switch from a check to a credit card due to banking complications.
  • Another participant mentions that the host can put a stop payment on the check, which may incur a fee, and suggests communicating with the host about the situation.
  • One participant shares their experience with calling the bank to inquire about the status of deposits made through ATMs.
  • Another participant discusses their practice of requesting debit and credit card payments at shows, noting an increase in card usage and a decrease in returned checks.
  • One participant expresses appreciation for the idea of requesting card payments, indicating it has been helpful.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the immediate payment issue, with some participants suggesting different methods without a clear consensus on a single solution.

Contextual Notes

The discussion reflects personal experiences and practices related to payment methods in the context of Pampered Chef shows and orders.

Who May Find This Useful

Consultants looking for insights on managing payment issues and exploring alternative payment methods during shows may find this discussion relevant.

babywings76
babywings76
Gold Member
Messages
7,266
I did a show last Friday night. Today I went to the bank to make the deposits. My host is wanting to close the show tonight or tomorrow morning as soon as 2 orders come through the website tonight that she was expecting.

So I just got this e-mail:

we met at Xxxxxx's last week and i gave you a check for my order i think the total was $70.00...my bank had messed up my banking account ridiculously this week and im trying to get it all sorted out..i was wonder if there was anyway i could just give you my card numbers to pay because then it would come out a a different account..instead of the check and i would just have you ripe the check up...because i dont want you to like cash it and then it bounce and screw everything up..if that works with you just write me back and i can send you all my card infor...sorry for the inconvience...also i beleive my mom said she summited an order for megan online just a little bit ago!

I'm going to call my bank tomorrow (if they have hours, I don't know). I do my deposits utilizing the ATM, so I'm wondering if there's a chance they didn't retrieve my deposits yet.

Do you have any advice on what could possibly be done on her end or mine?
 
She can put a stop payment on the check which means it would be deposited into your account, and then withdrawn again. I'm not sure if your bank will charge a fee for her check having a stop payment or not. You'll need to ask.Just e-mail her back & let her know that you already did the night drop prior to receiving her e-mail & see if she wants to go that route. Her bank will probably charge her a fee for the stop payment, but it might be less than you both paying a bounced check fee.If she does that, then she can still pay you with her CC # since you haven't yet submitted the show. ;)
 
You could call the branch to see if there's anything they can do. If it's Bank of America, and one of the new ATMs that scans the check, they won't be able to do anything. The scans of the images are viewed by associates in a call center type environment and don't need to be retrieved from the ATM.
 
Just an idea for the future (can't give any advice for the current problem)... I have started requesting Debit and Credit cards for payment at my shows and from outside orders via the host. I did it at my last show and had over $800 in payment that way.

I also include a line on my outside order form under where it says "make checks payable to: " that says
"$20 NSF charge for all returned checks".

Since changing my approach, many people are either using a card or paying the host with cash.

I have had an increase in customers checks being returned and I can't think of any other way to handle this issue.
 
This is a great idea Janice. Thanks for sharing!
 

Frequently Asked Questions

What should I do if a guest asks me not to cash their check?

If a guest requests that you do not cash their check, it's important to clarify their reasons. You can explain your policies regarding payment processing and reassure them that their check will only be cashed once the order is confirmed. If they still prefer not to have it cashed, you might consider offering an alternative payment method, such as credit card or PayPal.

Is it common for guests to ask me not to cash their checks?

While it's not extremely common, some guests may have concerns about their finances or may want to ensure that their order is processed before the payment is finalized. It's essential to be understanding and accommodating while also explaining your policies clearly.

Can I hold onto the check until the order is ready?

Yes, you can hold onto the check until the order is ready, but make sure to communicate this clearly with your guest. Let them know that you will not cash the check until the order is confirmed and that you will keep it secure until that time.

What if the guest changes their mind after I have cashed the check?

If a guest changes their mind after you have cashed the check, it's important to handle the situation professionally. You can discuss their concerns and see if there is a way to address them, such as offering a refund or exchange if applicable. Always refer to your company’s policies on refunds and exchanges for guidance.

How can I prevent misunderstandings about payment processing in the future?

To prevent misunderstandings, be transparent about your payment processing policies during the ordering process. Clearly explain when checks will be cashed and what the timeline looks like for order fulfillment. Providing written information or a FAQ sheet can also help guests feel more informed and comfortable with their payment options.

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