Effective Weekly Support Calls for New Consultants: Tips, Strategies & Results

Click For Summary

Discussion Overview

The thread explores the experiences and strategies of participants regarding weekly support calls for new consultants. Participants share their personal approaches, challenges, and the effectiveness of these calls in motivating and supporting their teams.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses feeling lost in training and supporting their team despite following the "Guide to supporting New Consultants."
  • Another participant shares their experience of weekly support calls with their director, noting that these calls help maintain accountability and motivation.
  • Several users mention the importance of supporting recruits based on their individual needs and motivations, suggesting that not all will take advantage of available opportunities.
  • One participant discusses the idea of optional calls after the initial 90 days, indicating a preference for flexibility in support.
  • Another participant highlights the benefits of weekly touch bases, stating that they help overcome challenges and maintain motivation.
  • One participant emphasizes that if consultants want support, they will seek it out, and it's important to respect their choices regarding involvement.
  • Another participant suggests creating a Weekly Coaching/Training Worksheet to structure the support calls and track progress.

Areas of Agreement / Disagreement

Views differ on the necessity and structure of support calls, with some participants advocating for regular check-ins while others prefer a more hands-off approach based on individual consultant preferences. No clear consensus emerges on the best method for providing support.

Contextual Notes

Participants share varied experiences based on their roles and the dynamics within their teams, reflecting a range of approaches to consultant support and motivation.

Who May Find This Useful

Consultants looking for insights on how to structure support for their teams may find the shared experiences and strategies helpful in shaping their own approaches.

jcsmilez
jcsmilez
Gold Member
Messages
640
Does anyone do weekly support calls? I've tried to go by the "Guide to supporting New Consultants," but I'm a little lost and don't feel like I'm training or supporting my team in the way that I'd like. I'd love to know what you do and how it's working for you. I'm sure it varies based on your recruits, I listed the breakdown of my team below.

I have recruited 6 at this point, all have an opportunity to submit a show and reactivate under the new plan and all were offered support calls:

1 never submitted anything.
1 submitted some, but never qualified (she was also a former consultant).
2 qualified and haven't submitted since.
2 are staying active and are excited, though they aren't meeting their established goals. (1 has accepted weekly support calls).

TIA :)
 
Well I've yet to recruit. I'm working on it!:) However my director offers weekly support calls as well and I am the only one in her downline I believe that took her up on it. We usually talk every Tuesday evening, but the last month has been crazy with my work schedule and shows and conference so they kind of fell off for a minute but we will actually probably skip it since I'll see her Wed. at her Passion Party. Anyway I highly recommend them. They keep me on my toes and accountable and actually it does the same for my director. She'll usually give me 1 or 2 things to try to accomplish by the next phone call and since I have to report my progress it makes me more apt to pick up the phone etc. I would definitely do it with your recruit that accepted. I would also just call the others and see what there goals are and how you can help them reach it!

If you are motivated they will be too. Our SD had our kickoff last night since we were fresh from conference and wanted to get everyone geared up to have a great summer and build a great fall. There were 21 of us at conference from her downline and she announced at kickoff she is shooting for ED. And that actually motivated some of us that might be striving for director so we can help her achieve her goal. And we really would love her to host our ED banquet next year.:D So never underestimate the power of your own goal for your team.
 
  • Thread starter
  • #3
Thanks, Katie. I should have mentioned in my original post to also reply if you receive calls. I've never really had that, so I've kind of fumbled and bumbled my way through, and now it just breaks my heart to see some of my team slowly walking away over the same frustrations that almost took me. I appreciate all the insight I can get! :D
 
My attitude is to support my recruits how/when they want, at the risk of them just fading away. The ones who are serious/motivated will take advantage of any and all development and coaching opportunties, and the ones who are not will decline your offer or just never be available.

I am not in favor of calling people to monitor or give them a nudge unless that person told me to do so.

Of course that all being said I have 3 inactive recruits!
 
  • Thread starter
  • #5
susanr613 said:
My attitude is to support my recruits how/when they want, at the risk of them just fading away. The ones who are serious/motivated will take advantage of any and all development and coaching opportunties, and the ones who are not will decline your offer or just never be available.

I am not in favor of calling people to monitor or give them a nudge unless that person told me to do so.

Of course that all being said I have 3 inactive recruits!
Click to expand...

The weekly support calls as outlined in the "guide to supporting new consultants" just talk about the first 90 days, I couldn't imagine a weekly "monitoring" after that. Though, I'd like to implement some sort of optional call, monthly or biweekly, for those that would like to step up one level or in some way aren't satisfied with where they are in their business...
 
jcsmilez said:
The weekly support calls as outlined in the "guide to supporting new consultants" just talk about the first 90 days, I couldn't imagine a weekly "monitoring" after that. Though, I'd like to implement some sort of optional call, monthly or biweekly, for those that would like to step up one level or in some way aren't satisfied with where they are in their business...
Click to expand...

My director offers a weekly touch base to anyone who would like it (I'm sure you could make it bi-weekly if you wanted to...) Personally it's great b/c it keeps me motivated, helps me overcome challenges, allows me to share my weekly achievements with her, keeps me accountable for my 3-2-1's and customer care calls, and now that I am a Team Leader she coaches me on how to coach my team! I think it's an awesome reasource :)
 
  • Thread starter
  • #7
kdangel518 said:
My director offers a weekly touch base to anyone who would like it (I'm sure you could make it bi-weekly if you wanted to...) Personally it's great b/c it keeps me motivated, helps me overcome challenges, allows me to share my weekly achievements with her, keeps me accountable for my 3-2-1's and customer care calls, and now that I am a Team Leader she coaches me on how to coach my team! I think it's an awesome reasource :)
Click to expand...

Wow, that is wonderful! I'm hoping to be a strong and supportive director like that!
 
susanr613 said:
My attitude is to support my recruits how/when they want, at the risk of them just fading away. The ones who are serious/motivated will take advantage of any and all development and coaching opportunties, and the ones who are not will decline your offer or just never be available.

I am not in favor of calling people to monitor or give them a nudge unless that person told me to do so.

Of course that all being said I have 3 inactive recruits!
Click to expand...


I REALLY agree with this!! I have 6 girls under me, and only 1 is inactive for a VERY good reason, and will be really boosting her business now! I don't worry about them. My director told me something this week that made A LOT of sense. "Give your consultants as much time as they give you" So basically if they WANT the calls or the emails to keep in touch, then give it to them! If they don't want them...then don't.

In my opinion, and some people may or may not agree with me, however, it's their business. If you have inactive consultants or consultants that aren't doing much...if they WANT to make their business better, then they'll show it! If they don't, that's their decision. It's soo hard to accept for me sometimes, but it is what it is!

I think you have GREAT ideas!! If your team wants the calls, by all means...I'd be all over it! That's a GREAT way to build a successful team! You can't make them though....it's all what they want it to be, you know? That' my opinion anyways!! GL!!
 
tristen - i would make up a Weekly Coaching/Training Worksheet and ask each consultant (who is interested in the calls) to email it to you the day before their training is to take place

ex:
1. what did you accomplish this week (be specific)?
2. what did you want to get accomplished but didn't?
3. what leads/opportunities are presented to you?
4. what do you want to use your training call for?
 

Frequently Asked Questions

What are effective strategies for conducting weekly support calls with new consultants?

Effective strategies for conducting weekly support calls include setting a consistent schedule, preparing an agenda in advance, encouraging participation, and providing actionable tips. It's also beneficial to share success stories and address any challenges the consultants may be facing. This creates a supportive environment that fosters growth and motivation.

How can I keep new consultants engaged during weekly support calls?

To keep new consultants engaged, use interactive elements such as polls, Q&A sessions, and breakout discussions. Incorporating visual aids and sharing relevant resources can also help maintain interest. Additionally, recognizing individual achievements and encouraging consultants to share their experiences can foster a sense of community and engagement.

What topics should be covered in weekly support calls for new consultants?

Topics for weekly support calls can include product knowledge, sales techniques, marketing strategies, goal setting, and time management. It's also important to discuss any upcoming promotions or events, as well as provide training on using digital tools and social media effectively to enhance their sales efforts.

How can I measure the effectiveness of my weekly support calls?

Measuring the effectiveness of weekly support calls can be done through feedback surveys, tracking attendance, and monitoring sales performance of the consultants. Additionally, observing engagement levels during calls and following up on the implementation of discussed strategies can provide insights into the impact of the calls.

What results can I expect from implementing effective weekly support calls?

Implementing effective weekly support calls can lead to increased confidence and motivation among new consultants, improved sales performance, and higher retention rates. Over time, you may also notice a stronger sense of community and collaboration among team members, as well as a greater willingness to share best practices and support one another.

You must log in or register to reply here.

Similar Pampered Chef Threads

Maximizing Your Calls: Tips for Success in Direct Sales
  • Cookingwithmichelle
    • Recruiting and Team Leaders
Replies
5
Views
2K
missyciccolella
Director Confidential: Seeking Support for Severe Depression
  • cmdtrgd
    • Recruiting and Team Leaders
Replies
12
Views
2K
cenouctosturo
Effective Tips for Training New Consultants - Boost Your Team's Success!
  • pamperedlinda
    • Recruiting and Team Leaders
Replies
8
Views
2K
PamperedDor
Effective Group Training for New Consultants: Tips and Strategies
  • amy07
    • Recruiting and Team Leaders
Replies
3
Views
1K
amy07
Director What a Difference Coaching Is Making!
  • Mel5497
    • Recruiting and Team Leaders
Replies
2
Views
2K
sharalam
Are they on track with their recruiting goals? 12 Calls to Super Starter Success
  • Koolotus
    • Recruiting and Team Leaders
Replies
15
Views
4K
DebbieJ
Anyone Have a Letter for Consultants About to Be Dropped?
  • pc_momof3
    • Recruiting and Team Leaders
Replies
2
Views
1K
Admin Greg
Fears of Promoting to Director? (Long Post)
  • Kitchen2u
    • Recruiting and Team Leaders
Replies
25
Views
4K
mrssyvo
Protocol for Biz Genealogy Change
  • chefann
    • Recruiting and Team Leaders
Replies
11
Views
2K
chefann
Boost Your Team's Performance: Tips for Motivating New Recruits in Direct Sales
  • vmagee11
    • Recruiting and Team Leaders
Replies
2
Views
2K
Sheila
Back
Top