Did My New Gal Receive Her Kit Without Paperwork?

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Discussion Overview

This thread discusses experiences related to new consultants receiving their starter kits without accompanying paperwork. Participants share their observations and concerns regarding the shipping process and the implications for new consultants' start dates.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, noted that their new consultant received only the product box without the paperwork box, raising questions about the shipping process.
  • Another participant suggested that a mistake might have occurred at headquarters regarding the quick start box.
  • Several users mentioned that even if the quick start box was checked, the absence of a credited box would prevent it from being included in the shipment.
  • One participant expressed concern that the new consultant would not receive the paperwork box in time for their start date, which begins on Monday.
  • Another participant shared a similar experience where their consultant also did not receive the paperwork with their kit and planned to contact headquarters about it.
  • One participant speculated that the two boxes might have been separated during shipping, leading to the paperwork box being lost.
  • Another participant recounted a situation where they had to wait for a kit to be resent and expressed frustration over the shipping timeline not aligning with expectations for next day air delivery.

Areas of Agreement / Disagreement

Views differ regarding the shipping process and the handling of paperwork boxes. Some participants share similar experiences, while others express varying levels of concern about the implications for new consultants.

Contextual Notes

Participants are sharing personal experiences related to the shipping of starter kits for new consultants, specifically focusing on the absence of paperwork and its potential impact on start dates.

Who May Find This Useful

Consultants who are navigating the onboarding process for new team members may find these shared experiences relevant to understanding potential issues with kit shipments.

dannyzmom
dannyzmom
Gold Member
Messages
9,271
One of my new gals who signed last Saturday just rec'd her kit on Friday - just the box of products - no paperwork box. Is that normal? Nothing else came on Saturday and her tracker is only showing that one box shipped. I wrote HO last night (she just cme over to open it with me last night so when I heard only one box I'd assumed the paperwork box was IN it, too. And, no, I am certain I did not check off "quick start" because I didn't have one to give her.
 
Sounds like HO made a mistake and thought she had a quick start box.
 
Even if you did check that box they would have stopped you and said there wasn't one available if you didn't have one credited to you.

They'll send it overnight.
 
  • Thread starter
  • #4
Her thirtday days starts on Monday...and even if they overnight her box, she will not have her paperwork box by Monday -- I have an issue with that.
 
dannyzmom said:
Her thirtday days starts on Monday...and even if they overnight her box, she will not have her paperwork box by Monday -- I have an issue with that.
Click to expand...

Once she has the box call HO and ask them to change the date.

My newest consultant didn't get her kit (waited almost 2 weeks before telling me :yuck:) and when I called they said they'd overnight it and that once she has it I (director) should call them and they'd adjust the date. She should have gotten it Thursday or Friday but hasn't called me and hasn't returned my call. :eek: LOL I hope that isn't writing on the wall. She SEEMED so excited...
 
  • Thread starter
  • #6
bethcooks4u said:
Once she has the box call HO and ask them to change the date.

My newest consultant didn't get her kit (waited almost 2 weeks before telling me :yuck:) and when I called they said they'd overnight it and that once she has it I (director) should call them and they'd adjust the date. She should have gotten it Thursday or Friday but hasn't called me and hasn't returned my call. :eek: LOL I hope that isn't writing on the wall. She SEEMED so excited...
Click to expand...

Hmmmm...let's hope yuour gal is just busy booking shows :)
 
The kits are shipped as one box, but what they do is strap two boxes together. One is the paperwork box and one is the products box. My guess is that the straps snapped and the products box was the one with the shipping label, so that one made it and the paperwork box is lost in FedEx land.
 
Same thing happened to mine who signed on the 31st. No paperwork was with her kit. I ran out of time to call and let them know Friday, so I'll have to do it tomorrow. She doesn't think she checked the quick start box option. I actually DO have a quick start box but was going to give it to a consultant who is signing next week because she lives closer to me to get it to her.

That's a great suggestion to make sure they change her start date.
 
I finally figured out how to track the resent kit (the first one is still saying "data transmitted"). I called them on WEDNESDAY and they said they would send the kit out next day air. Well, the tracker says that it was sent at 11:30am on FRIDAY and is set to be delivered on Monday by 4:30pm.

Hello??? How is that NEXT DAY AIR???

Oh, and it's two boxes with one reference number but two tracking numbers. The boxes are 47 pounds and 24 pounds.
 

Frequently Asked Questions

Did my new gal receive her kit without paperwork?

It's possible that the kit was shipped without paperwork due to an oversight or a shipping error. It's important to check with your Pampered Chef consultant or the company to confirm the status of the shipment and any included materials.

What should I do if my new gal's kit is missing paperwork?

If the paperwork is missing, reach out to your Pampered Chef consultant or customer service. They can assist in providing the necessary documents and materials to ensure your new gal has everything she needs to get started.

How can my new gal access her training materials if the kit paperwork is missing?

Your new gal can access training materials online through the Pampered Chef website or consultant portal. She can log in with her consultant ID and password to find resources, training videos, and other helpful information.

Is it common for kits to be shipped without paperwork?

No, it is not common for kits to be shipped without paperwork. However, errors can occur during the packing and shipping process. If this happens, it’s important to report it to ensure it is resolved quickly.

Can my new gal still start selling without the kit paperwork?

Yes, your new gal can start selling even if the kit paperwork is missing. She can utilize online resources and reach out to her consultant for guidance on how to begin her direct sales journey.

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