Did I Just Get My First Website Order?!

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Discussion Overview

This thread centers around a participant's excitement over receiving what they believe to be their first website order since launching a new site. Other participants share their congratulations and personal experiences related to website orders, including challenges with customer contact information and suggestions for improving communication with customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses excitement about receiving their first website order, noting the order's value and the specific products purchased.
  • Several participants congratulate the original poster and share their own positive experiences with website orders.
  • One participant mentions the confusion customers may have regarding contact information and how it affects communication with consultants.
  • Another participant shares a personal experience where a customer was unaware that hiding their information would prevent the consultant from seeing their order details.
  • Some participants suggest that the wording regarding contact information could be improved to avoid confusion for customers.
  • One participant notes that they were able to obtain an address from the home office to send a thank you card, although they were not given a phone number.

Areas of Agreement / Disagreement

There is general agreement on the excitement surrounding website orders and the challenges related to customer contact information. However, views differ on how to handle situations where customers choose to hide their information.

Contextual Notes

Participants share personal anecdotes and experiences related to website orders, emphasizing the emotional responses and challenges faced in customer interactions.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking to understand the dynamics of website orders and the implications of customer contact preferences.

Christ Follower
Christ Follower
Gold Member
Messages
4,976
I think I just got my first web-site order since getting my new web-site last month! When I went to check my e-mail, there was a pampered chef e-mail saying "online activity." Is this an order? It said "individual order summary" with a lady's name and order! I've never gotten one so I'm hoping it's what I think it is! It was for $225!!! On top of that, she ordered TWO double griddle burners! :thumbup: :thumbup: :thumbup:

If this is really an order, I will (and already am) be ecstatic!
 
  • Thread starter
  • #2
I just noticed the thread that said web-site order! I guess I could've just hi-jaked that one. Sorry!
 
WOW, that an order! Good for you!!
 
Yep! You got an order.:thumbup: :thumbup: :thumbup:

CONGRATULATIONS!
 
Congratulations Ellen!! Now, send her a thank you note/letter with a New Season's Best cookbook. If she ordered it then send her a different one. You will have a customer for life. I did that and that person never hosted but she recomended me to someone else who hosted my Top show of all time! Whoohoo!!
 
  • Thread starter
  • #6
Addie4TLC said:
Congratulations Ellen!! Now, send her a thank you note/letter with a New Season's Best cookbook. If she ordered it then send her a different one. You will have a customer for life. I did that and that person never hosted but she recomended me to someone else who hosted my Top show of all time! Whoohoo!!
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I don't have any contct information for her. Is there a way to get it, or do they just remain uncontactable? (my own word):D
 
Nice! Whooo hoo for you! Pan or rama here you come!
 
Wow it was a random stranger's order?! Even sweeter! Wish I had some of those kinds of website orders!
 
Christ Follower said:
I don't have any contct information for her. Is there a way to get it, or do they just remain uncontactable? (my own word):D
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Oh, no! Yes, they choose if they want to be contacted by providing their information. I've had a few of those too. What a shame, she placed a nice size order! She's an uncontactable client. :(
 
Once it ships check the tracking # & you might be able to see who it was delivered to (sometimes my indiv. orders are required to sign)
 
Teresa Lynn said:
Once it ships check the tracking # & you might be able to see who it was delivered to (sometimes my indiv. orders are required to sign)
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Ummmm. If the customer did not provide contact information than one should honor that completely.

Robin
 
priscilla said:
Ummmm. If the customer did not provide contact information than one should honor that completely.

Robin
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I agree only because when they place an order they are asked if they want to be contacted by a consultant (something to that effect) and if they chose not to then I think it would be weird to know someone went out of their way to find out anyway. Then again if you did only to send a thank you gift and no mention of hosting or promotions.... Hmmmm
 
priscilla said:
Ummmm. If the customer did not provide contact information than one should honor that completely.

Robin
Click to expand...

The only problem is that the way that it set up is very confusing, and the customer can easily think that they are just hiding their info so that it is protected over the internet. I just had this happen and almost lost a booking because of it!

A customer placed an order for a Chef's knife and honing tool in June (for Fathers Day), and checked the box to hide her info from me. Well, in her mind, she wanted to buy all of the knives, but couldn't afford them all - so just bought the one, and then planned to order one a month until she had them all.
Then, the next time she tried to place an order, for some reason she couldn't get through on my website, so ended up calling me to place an order. She told me what she was doing in regards to one knife a month.......so of course, I told her about the August Host Special. She HAD NO IDEA that when she chose to "hide" her info, that I didn't see it either - she thought the info (shipping, etc) came to me personally - she was just trying to keep everyone else from seeing it - not me!
And then - she booked a Catalog Show for August! :) So I think it is okay to do a little research and find out where the order is coming from - if it is someone who is known to you, I think a courtesy call or note in the mail is completely appropriate.
 
That is way awsome congrats.
 
ChefBeckyD said:
The only problem is that the way that it set up is very confusing, and the customer can easily think that they are just hiding their info so that it is protected over the internet. I just had this happen and almost lost a booking because of it!

A customer placed an order for a Chef's knife and honing tool in June (for Fathers Day), and checked the box to hide her info from me. Well, in her mind, she wanted to buy all of the knives, but couldn't afford them all - so just bought the one, and then planned to order one a month until she had them all.
Then, the next time she tried to place an order, for some reason she couldn't get through on my website, so ended up calling me to place an order. She told me what she was doing in regards to one knife a month.......so of course, I told her about the August Host Special. She HAD NO IDEA that when she chose to "hide" her info, that I didn't see it either - she thought the info (shipping, etc) came to me personally - she was just trying to keep everyone else from seeing it - not me!
And then - she booked a Catalog Show for August! :) So I think it is okay to do a little research and find out where the order is coming from - if it is someone who is known to you, I think a courtesy call or note in the mail is completely appropriate.
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Good Point! We can share your experience if there is a question! We don't want to miss out on leads and we may be able to save them some money too!
 
Way to go Ellen!
 
  • Thread starter
  • #17
Would the contact information be on my e-mail that I received from PC if she would've left it? My Director said I might get a sheet of paper or something from HO? IDK. I'm just looking at it as favor from the Lord and will welcome any more "favor" He wants to throw my way!
 
First, congratulations on the order - way to go! Second, in regards to providing contact information, I think it the way it is worded is confusing to the customer. I think it should be worded better. Forward any suggestions/concerns to HO. They'll listen!
 
I have a friend that ordered recently and checked that box thinking that she did not want HO to send her stuff and she was surprised when calling me to talk about how excited she was about her new products that I had not known who had placed the order. We should all write to HO with a suggestion for rewording and new options:

1. Allow consultant to see my contact info but have no contact unless it is about the order

2. Allow consultant to see my contact info and contact me and put on their mailing list

3. Do not allow contact to see my contact information
 
Christ Follower said:
Would the contact information be on my e-mail that I received from PC if she would've left it? My Director said I might get a sheet of paper or something from HO? IDK. I'm just looking at it as favor from the Lord and will welcome any more "favor" He wants to throw my way!
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I skipped and just quoted here so I may be saying something someone else said but..

I had a web order at the beginning of the year. I couldn't find any of the info so I called home office and I believe they gave me the address so I could send a thank you card. They wouldn't give me a phone number. Try to call HO and see what they give you. You know they have to have the address because it has to be delivered to them.
 
Way to go Ellen!! A random order. I haven't had that, but I KNOW I'd be on the top of the world. I want to join you. How is it on the top of the world? The wording can be confusing to people online. A thank you note with your contact information, thanking them for the order, and letting them know if they have any questions on their products or use to please call. I think this puts the ball in their court if they want to contact you. They will not feel you are "selling" to them, but are genuine in servicing them.
 
  • Thread starter
  • #22
The only information on the e-mail from HO was her first and last name. No address or phone number.
 
  • Thread starter
  • #23
I'm hoping to get something from HO so I can send her a SB and a thank you card or something. I'm wonderig if she does know me though because don't you have to be a Director to get "random" orders like that? Of course, I don't know if she got my web-site address from a friend or if it was a HO thing.
 
Christ Follower said:
I'm hoping to get something from HO so I can send her a SB and a thank you card or something. I'm wonderig if she does know me though because don't you have to be a Director to get "random" orders like that? Of course, I don't know if she got my web-site address from a friend or if it was a HO thing.
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She would have had to get your info from a friend or from catalog or flier that you have placed somewhere - she wouldn't have been a home office lead if you are not a director.;)
 

Frequently Asked Questions

What should I do if I think I received my first website order?

If you believe you've received your first website order, check your email for a confirmation from Pampered Chef. You should receive a notification that includes the order details. If you don’t see an email, log into your consultant account to verify any new orders in your dashboard.

How can I confirm the details of my first website order?

You can confirm the details of your order by logging into your Pampered Chef consultant account. Navigate to the “Orders” section where you can view all recent orders, including the new one. This section will provide you with information such as the customer’s name, order items, and shipping details.

What if I don’t see an order in my account?

If you don’t see an order in your account after expecting one, it’s possible that the order hasn’t been processed yet or there may have been an issue with the transaction. Make sure to check your email for any notifications from Pampered Chef regarding the order status. If you still have concerns, reach out to Pampered Chef support for assistance.

How do I handle my first website order?

What if I have questions about the products ordered?

If you have questions about the products ordered, refer to the Pampered Chef website or your consultant resources for product information. You can also reach out to your upline or fellow consultants for advice. It’s important to be knowledgeable about the products to provide accurate information to your customers.

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