I am new to this and was wondering about the return policy. My friend is having a show tomorrow and has just informed me that our friend Jody will be there and she was bringing a baker stoneware that busted in half when making something and was going to ask me about it. What do I tell her? I don't know how long she has had it. I know she is going to bring it and complain about it breaking in front of everyone so how would I approach this and how does she go about returning it?