Customer Complaint About Food Chopper

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Discussion Overview

This thread centers around a customer complaint regarding the food chopper, specifically concerns about the comfort of the top pad and its usability. Participants share their personal experiences with the product, discuss customer interactions, and offer various insights into its operation and effectiveness.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions a customer who found the pad on the food chopper uncomfortable and questioned its usability.
  • Another participant shares their experience of a customer misunderstanding how to use the chopper, which led to dissatisfaction, but after clarification, the customer became a fan.
  • Several users note that they prefer using a cutting board with the chopper instead of the bottom cover, suggesting it enhances the chopping experience.
  • One participant discusses a host's complaint about the top not being soft enough, despite their family's overall satisfaction with the product.
  • Another participant mentions a tip from a customer who uses the rubber cover to alleviate discomfort while chopping.
  • Some participants express confusion over how the chopper could be used without the clear cylinder, highlighting its importance in the chopping process.
  • One participant reflects on a host who experienced an injury while using the chopper, raising concerns about user safety.
  • Another participant suggests that those who find the chopper uncomfortable may be applying too much pressure while using it.

Areas of Agreement / Disagreement

Views differ regarding the comfort and usability of the food chopper. While some participants express satisfaction and share positive experiences, others highlight complaints and discomfort reported by customers.

Contextual Notes

The discussion reflects a range of personal experiences with the food chopper, including customer feedback and individual usage techniques. Participants share insights based on their interactions with customers and product demonstrations.

Who May Find This Useful

This thread may be of interest to Pampered Chef consultants looking to understand customer feedback on the food chopper and to gather tips on addressing similar complaints.

H
Happy Mom
Messages
177
I had a customer call to tell me she does not like the food chopper. I demoed it at her show, and I sold 14 of them. She purchased 3 and her Mom purchased 2. She complained that the and pad is not cushiony enough. I am assuming that it is the same one (2585) that I got in my starter kit this summer. Mine has the gray pad on top. I have had no problem with the chopper.

I asked her to send me the number printer on the box of the chopper.

Does anyone have any other information on this product other than what is stated on our consultant's website under product information?

I told her if she is still unhappy that she can return the items to PC, but she may have to pay shipping on the return. How does the office count the 30 day return policy? Is it from the date of delivery or the show date?

Thanks
 
returnsHi, It is my understanding that the customer has to call the HO number on back of receipt and it is within 30 days of the show shipping. Hope that this helps.
 
  • Thread starter
  • #3
Thanks, I already gave her that information, too.
 
RememberRemember that there is a 1 year satisfaction guarantee on everything! So even if it has been past her 30 days she can get a refund with paying to ship the item back!
 
Why isn't she just using her cutting board to chop on? I have to be honest, I never use the bottom cover, I always use my cutting board. Its a great cross sell item too with the chopper since it won't dull the choppers blades.

I have to tell you all what happened to me. I had sold a food chopper and the customer came back the next day and said she didn't like it, it didn't work. I asked her why it didn't work, well to make a short story she was taking off the clear cylinder and trying to chop without it! this happened a while back again. After I explained they needed to keep it all together, they both have came back and LOVE it now. I have customers for life!!! Some times we have to remind our customers to read their use and care instructions and maybe sometimes if they actually watched our demos they would see how this stuff works. :cool:
 
pamperedkay said:
Why isn't she just using her cutting board to chop on? I have to be honest, I never use the bottom cover, I always use my cutting board. Its a great cross sell item too with the chopper since it won't dull the choppers blades.
Click to expand...

I think the original poster meant that the top plunger bit pad isn't cushiony enough...so her hand gets sore?

I can't see why ANYONE wouldn't love the food chopper. It lives right on my kitchen counter!
 
Thats funny ,Kay, because I had a lady at one of my shows ask me why I wasn't taking the clear cylinder off. She always took hers off to chop food. She still loved her chopper though. I guess it never bothered her. Happy mom, maybe you can watch how she uses it. Maybe she's using it wrong. Its just very odd because most people love the chopper.
 
How can you use the chopper without the clear cylinder attached? That's what holds the blades up in the air, so they can come down and chop the food... Hmm.. Makes my brain twist up!
 
pchefinski said:
How can you use the chopper without the clear cylinder attached? That's what holds the blades up in the air, so they can come down and chop the food... Hmm.. Makes my brain twist up!
Click to expand...


Hey I was wondering the same thing. Does she just hold it in her hand and beat her food with it or what? :(
 
  • Thread starter
  • #10
My host was complaining that the top was not soft enough. She has the old chopper, too, which was hard on the palm of your hand. I emailed her the product information from our website, and I asked her to email me. I have not heard from her yet. This family loves the food chopper so I am stymied as to why she doesn't like the new one. I demoed with the new chopper and left it on the board when I was done so the guests could see how it worked.

I don't understand this either. It was a great show, and she was a terrific host. She is not the type of person who is a complainer.

After the holidays, I will give her a call if she doesn't contact me again.
 
Use a Pototoe on the food chopperI always let my guests know about the ultimate slice & grate and the food chopper pretty much one after the other. I demo the food chopper first letting them know that if they have problems with their hands like carple tunnel (sorry for the spelling) that they can use the food chopper by holding a potato sideways in their hand and use the food chopper so it does not use their hands to do the chopping, then I go into the ultimate slice and grate using the same potatoe to demo it to show them how wonderful and easy it is to use. Hope this makes since to all of you. Trust me, it really works. I always get people nearly falling off their chairs telling me they never knew this about the food chopper and how they have hurt their hands so many times. They all laugh, and the newbies end up buying them. It gets the ladies talking about it at the parties how awsome they think the chopper is and how they really want it now knowing that there is a solution to the hurting hand problem. :)
 
LuvStoneware said:
...they can use the food chopper by holding a potato sideways in their hand and use the food chopper so it does not use their hands to do the chopping, then I go into the ultimate slice and grate using the same potatoe to demo it to show them how wonderful and easy it is to use. ... It gets the ladies talking about it at the parties how awsome they think the chopper is and how they really want it now knowing that there is a solution to the hurting hand problem. :)
Click to expand...

I don't get it.. i've always had to use my hand to make the food chopper work.. lol :D *sigh* i can't wait to get the USG.. i'm constantly finding things I could use it for, and miss it even though I've never used it before.
 
You hold the potato sideways in your hand and use the potato to pound on the FC. I dont know how else to explain it. you dont use your hand you use the potato while holding on to is. You need to hold the potato firm so it does not fall out of your hand of course.
 
I liove the food chopper but i did have a host who broke a vein in her hand using her food chopper at the party she was helping me out it bruised her hand pretty good
 
I think these people who are saying it hurts them are pressing down too hard. It is a good why to take out some agressions :D but you don't need to put all your body weight into it. As for the US&G I do love mine but I use it carefully I have read a few posts on here about injuries and I don't want one :( .
 
Hi.

I had a customer who had a great tip for this same problem. She uses the rubber cover (that goes on the bottom), holds it on her hand and chops (so the soft cover is between her and the plunger of the chopper).

Hope that is helpful.
 

Frequently Asked Questions

What should I do if my Pampered Chef food chopper is not cutting properly?

If your food chopper is not cutting properly, first ensure that the blades are clean and free from any food residue. Check that the ingredients are cut into smaller pieces before using the chopper. If the issue persists, contact Pampered Chef customer service for assistance or to inquire about a replacement.

How can I file a complaint about my Pampered Chef food chopper?

You can file a complaint by contacting Pampered Chef's customer service through their official website or by calling their support line. Be prepared to provide details about the issue, including your order number and a description of the problem.

What is the warranty policy for the Pampered Chef food chopper?

The Pampered Chef food chopper typically comes with a limited lifetime warranty against defects in materials and workmanship. If you experience issues, you can reach out to customer service for warranty claims and further instructions.

Can I return my Pampered Chef food chopper if I am not satisfied?

Yes, Pampered Chef has a satisfaction guarantee policy. If you are not satisfied with your food chopper, you can return it within 30 days of purchase for a full refund or exchange, provided it is in its original condition.

What should I do if my food chopper has a manufacturing defect?

If you believe your food chopper has a manufacturing defect, contact Pampered Chef customer service with details of the defect. They may ask for photos or additional information to process your claim and may offer a replacement or repair option.

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