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Pampered Chef: Customer complaint about food chopper

  1. Happy Mom

    Happy Mom Member

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    I had a customer call to tell me she does not like the food chopper. I demoed it at her show, and I sold 14 of them. She purchased 3 and her Mom purchased 2. She complained that the and pad is not cushiony enough. I am assuming that it is the same one (2585) that I got in my starter kit this summer. Mine has the gray pad on top. I have had no problem with the chopper.

    I asked her to send me the number printer on the box of the chopper.

    Does anyone have any other information on this product other than what is stated on our consultant's website under product information?

    I told her if she is still unhappy that she can return the items to PC, but she may have to pay shipping on the return. How does the office count the 30 day return policy? Is it from the date of delivery or the show date?

    Thanks
     
    Dec 19, 2005
    #1
  2. bkwrm

    bkwrm Novice Member

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    returns

    Hi, It is my understanding that the customer has to call the HO number on back of receipt and it is within 30 days of the show shipping. Hope that this helps.
     
    Dec 19, 2005
    #2
  3. Happy Mom

    Happy Mom Member

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    Thanks, I already gave her that information, too.
     
    Dec 19, 2005
    #3
  4. fruit76loop

    fruit76loop Veteran Member Gold Member

    1,161
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    Remember

    Remember that there is a 1 year satisfaction guarantee on everything! So even if it has been past her 30 days she can get a refund with paying to ship the item back!
     
    Dec 19, 2005
    #4
  5. pamperedkay

    pamperedkay Novice Member

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    Why isn't she just using her cutting board to chop on? I have to be honest, I never use the bottom cover, I always use my cutting board. Its a great cross sell item too with the chopper since it won't dull the choppers blades.

    I have to tell you all what happened to me. I had sold a food chopper and the customer came back the next day and said she didn't like it, it didn't work. I asked her why it didn't work, well to make a short story she was taking off the clear cylinder and trying to chop without it! this happened a while back again. After I explained they needed to keep it all together, they both have came back and LOVE it now. I have customers for life!!! Some times we have to remind our customers to read their use and care instructions and maybe sometimes if they actually watched our demos they would see how this stuff works. :cool:
     
    Dec 19, 2005
    #5
  6. Muppetgal

    Muppetgal Member Silver Member

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    I think the original poster meant that the top plunger bit pad isn't cushiony enough...so her hand gets sore?

    I can't see why ANYONE wouldn't love the food chopper. It lives right on my kitchen counter!
     
    Dec 19, 2005
    #6
  7. janel kelly

    janel kelly Advanced Member

    941
    1
    Thats funny ,Kay, because I had a lady at one of my shows ask me why I wasn't taking the clear cylinder off. She always took hers off to chop food. She still loved her chopper though. I guess it never bothered her. Happy mom, maybe you can watch how she uses it. Maybe she's using it wrong. Its just very odd because most people love the chopper.
     
    Dec 19, 2005
    #7
  8. pchefinski

    pchefinski Advanced Member

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    How can you use the chopper without the clear cylinder attached? That's what holds the blades up in the air, so they can come down and chop the food... Hmm.. Makes my brain twist up!
     
    Dec 19, 2005
    #8
  9. DZmom

    DZmom Veteran Member

    1,070
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    Hey I was wondering the same thing. Does she just hold it in her hand and beat her food with it or what? :(
     
    Dec 21, 2005
    #9
  10. Happy Mom

    Happy Mom Member

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    My host was complaining that the top was not soft enough. She has the old chopper, too, which was hard on the palm of your hand. I emailed her the product information from our website, and I asked her to email me. I have not heard from her yet. This family loves the food chopper so I am stymied as to why she doesn't like the new one. I demoed with the new chopper and left it on the board when I was done so the guests could see how it worked.

    I don't understand this either. It was a great show, and she was a terrific host. She is not the type of person who is a complainer.

    After the holidays, I will give her a call if she doesn't contact me again.
     
    Dec 21, 2005
    #10
  11. LuvStoneware

    LuvStoneware Member

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    Use a Pototoe on the food chopper

    I always let my guests know about the ultimate slice & grate and the food chopper pretty much one after the other. I demo the food chopper first letting them know that if they have problems with their hands like carple tunnel (sorry for the spelling) that they can use the food chopper by holding a potato sideways in their hand and use the food chopper so it does not use their hands to do the chopping, then I go into the ultimate slice and grate using the same potatoe to demo it to show them how wonderful and easy it is to use. Hope this makes since to all of you. Trust me, it really works. I always get people nearly falling off their chairs telling me they never knew this about the food chopper and how they have hurt their hands so many times. They all laugh, and the newbies end up buying them. It gets the ladies talking about it at the parties how awsome they think the chopper is and how they really want it now knowing that there is a solution to the hurting hand problem. :)
     
    Dec 21, 2005
    #11
  12. pchefinski

    pchefinski Advanced Member

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    I don't get it.. i've always had to use my hand to make the food chopper work.. lol :D *sigh* i can't wait to get the USG.. i'm constantly finding things I could use it for, and miss it even though I've never used it before.
     
    Dec 21, 2005
    #12
  13. LuvStoneware

    LuvStoneware Member

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    You hold the potato sideways in your hand and use the potato to pound on the FC. I dont know how else to explain it. you dont use your hand you use the potato while holding on to is. You need to hold the potato firm so it does not fall out of your hand of course.
     
    Dec 21, 2005
    #13
  14. Jennie4PC

    Jennie4PC Legacy Member

    3,410
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    I liove the food chopper but i did have a host who broke a vein in her hand using her food chopper at the party she was helping me out it bruised her hand pretty good
     
    Dec 22, 2005
    #14
  15. Chef Michelle D

    Chef Michelle D Member

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    I think these people who are saying it hurts them are pressing down too hard. It is a good why to take out some agressions :D but you don't need to put all your body weight into it. As for the US&G I do love mine but I use it carefully I have read a few posts on here about injuries and I don't want one :( .
     
  16. koren

    koren Member

    64
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    Hi.

    I had a customer who had a great tip for this same problem. She uses the rubber cover (that goes on the bottom), holds it on her hand and chops (so the soft cover is between her and the plunger of the chopper).

    Hope that is helpful.
     
    Jan 6, 2006
    #16
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