Customer Adjustment on Commission Check?

[pampchefrhondab]

Hi Everyone,

I know you will be able to help me faster then the HO.

I had a customer order the discontinued Recipe Binder; however, the order didn't make it in time to be filled by HO (it was sent that same morning)! The cost was $16.50 plus tax. The HO put an adjustment on my commission statement for $16.50, but I don't see where they included the taxes.

I take it I need to give a refund check to the cusotmer, but I will or course have to include the sales tax she paid. Has anyone else had this problem?

Thanks for any help you can give.

Rhonda B.

 

[Shawnna]

I don't understand why they took 16.50 out of your commission. That is like saying she got it but it wasn't paid for. If they were adjusting your commission it would only have been a percent of the actual cost...20% is our commission rate. So I would think they would take 20% of 16.50...like 3.30. I would definately call and ask what was up.

 

[pampchefrhondab]

It was a $16.50 creditThey didn't take $16.50 out of my check, they gave me a $16.50 refund like the show was overpaid for. Now I need to give it to the customer I would guess, but they didn't include the tax she paid.

Anyone have this happen?

Thanks,

Rhonda B

 

[AJPratt]

I haven't had that. Give them a call.

 

[AnaCash]

Hi Rhonda B.,I'm sorry to hear about the issue with your customer's order for the discontinued Recipe Binder. It can be frustrating when orders don't make it in time for HO to fill them.In regards to the adjustment on your commission statement, it's possible that the HO did not include the sales tax in the adjustment. I would recommend reaching out to the HO to clarify and make sure that the adjustment includes the sales tax.If it does not, you will indeed need to issue a refund check to the customer that includes the sales tax they paid. As for other consultants who may have experienced this issue, I would suggest reaching out to your team or posting in the consultant Facebook group to see if anyone has any advice or has dealt with a similar situation.I hope this helps and that the issue is resolved quickly for you and your customer. Let me know if you have any other questions or concerns.Best,