Catalogue Show Returns and Impacts on Host Benefits: A First 90-Day Experience

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Discussion Overview

This thread discusses experiences related to catalogue shows, specifically focusing on product returns and exchanges, as well as the impact on host benefits and consultant standings. Participants share personal experiences regarding customer expectations and product performance.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a friend hosting a catalogue show, where a customer was disappointed by the size of the double burner griddle and wanted to return it.
  • Another participant mentions that returns within the first 30 days do not incur shipping costs and will not affect the consultant's standings.
  • One participant expresses satisfaction with the double burner griddle, noting its capacity and utility.
  • Concerns were raised about a slotted turner, with one participant sharing that a customer experienced sticking issues after washing it in the dishwasher.
  • Another participant provides a personal insight about cleaning techniques for cookware, suggesting that cold water should be used to prevent egg residue from sticking.
  • One participant expresses curiosity about the customer's expectations regarding the size of the griddle and describes the customer as potentially difficult to please.

Areas of Agreement / Disagreement

Participants generally agree that returns and exchanges will not negatively impact the consultant or host. However, there are differing opinions on the performance of the slotted turner and the cleaning methods suggested.

Contextual Notes

The discussion reflects personal experiences and opinions regarding product usage and customer interactions within the context of catalogue shows.

Who May Find This Useful

Consultants interested in understanding the implications of product returns and exchanges, as well as those seeking insights into customer expectations and product performance.

Tig
Messages
90
A friend of mine did a catalogue show for me, since she new a friend of hers wanted the double burner griddle, but didnt want to host a show, so my friend did it so she can get the host benefit (chopper).
Anyhow, I submitted the show last week, and the delivery was yesterday. Now her friend didnt realise how small it was, and thought it would be bigger than it actually is, and wants to return it.
The catalogue show just made it inorder to make it a "show", and was my last of my first 4 shows to submit in my 30 days.
Is this going to affect the host in anyway? Is this return also going to affect my "four shows" as well? :confused:

Also, she wants to return the slotted turner (just wants to exchange it) she says her eggs stick onto it after running it in the dishwasher and says its a pain, so shes willing to retry another one... does anyone else have that problem? I know one of our new recruits on our team, her mother has had the problem, so Im just wondering if it happens often?
 
You can return in the first 30 days and not have to pay return shipping. After that she has to pay to have it shipped back. She can exchange it too. It will not affect your standings.
 
Tig said:
A friend of mine did a catalogue show for me, since she new a friend of hers wanted the double burner griddle, ... Now her friend didnt realise how small it was, and thought it would be bigger than it actually is, and wants to return it.


Exactly how big did she need it to be? It fits over 2 burners. I love mine. I can make 8 of anything at 1 time.

But to answer your questions: she can return/exchange without it affecting you or the host.
 
Tig said:
she says her eggs stick onto it after running it in the dishwasher and says its a pain, so shes willing to retry another one... does anyone else have that problem? I know one of our new recruits on our team, her mother has had the problem, so Im just wondering if it happens often?

Eggs will continue to cook where there is heat... so when cleaning ANYTHING that has egg on it (turners, cookware, bowls, etc) COLD water needs to be used. If it's rinsed it hot water or put in the dishwasher, it will continue to cook and become baked on. Tell her to rinse it with COLD water before running in the dishwasher and she'll have better luck. HTH!!!!
 
  • Thread starter
  • #5
Thanks guys! I dont know why she was hoping bigger, but she seems the snobby type and I didnt want to ask questions ;)
Thanks for the tip on the eggs, I will let her know!
 

Frequently Asked Questions

What is a Catalogue Show in Pampered Chef?

A Catalogue Show is a type of sales event where hosts showcase Pampered Chef products through a catalogue rather than a live demonstration. Hosts collect orders from friends, family, and colleagues over a specified period, typically lasting a few weeks, allowing them to earn rewards based on the total sales generated.

How do returns affect the total sales for a Catalogue Show?

Returns can impact the total sales for a Catalogue Show by reducing the overall sales amount. If a customer returns a product, the value of that return is deducted from the total sales, which may lower the host's benefits and rewards. It's important for hosts to communicate with their guests about the return policy to manage expectations.

What are the potential impacts on host benefits due to returns?

Host benefits, such as discounts, free products, and exclusive offers, are often calculated based on the total sales amount. If returns occur, the adjusted sales total may result in fewer rewards for the host. This can lead to disappointment if the host was counting on specific benefits based on initial sales figures.

How can hosts minimize the impact of returns on their Catalogue Show?

Hosts can minimize the impact of returns by ensuring that guests are informed about the products before placing their orders. Providing detailed product descriptions, encouraging guests to ask questions, and suggesting they try products at a live demonstration (if possible) can help reduce the likelihood of returns. Additionally, following up with guests after their purchases can help address any concerns early on.

What should hosts do if they experience a high number of returns?

If a host experiences a high number of returns, they should first review the reasons for the returns to identify any common issues. This feedback can be valuable for future shows. Hosts may also want to reach out to their Pampered Chef consultant for guidance on how to improve sales strategies and customer satisfaction, ensuring a more successful experience in future Catalogue Shows.

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