Can You Recover a Deleted Order in P3?

[Liquid Sky]

HELP! I took an order over the phone and entered it into P3 while I was on the phone with the guest. A little while later I accidentally deleted her order (I deleted her whole customer profile info...name, address, products ordered, payment info..) :cry:

Is there ANY WAY to retrieve that order??? I feel sick over this and am embarrassed to contact the guest and say, hey I deleted you so can you give me all your info again?

 

[Sheila]

Not that I know of. Sorry!!!

 

[raebates]

I'm fairly certain there's no way to retrieve it. However, if it makes you feel any better, there probably isn't a person you could talk to who hasn't accidentally deleted something. Your customers will understand.

 

[doughmama]

yes, I deleted a whole show once - luckily I have all the paperwork but now it isn't there for stats or anything - I was on the phone while doing it - obviously multitasking was not working for me that day.

 

[esavvymom]

Yes. I've learned to jot down the Credit Card # on a piece of paper or on my computer note until I've completed the order/show....because I've had a few times where I had to change the order (or move from a show to an individual order, etc) and the credit card # gets **** out when you enter it...so there is no way to change it around if needed. I then shred the paper after I'm completely done with the order.

 

[pamperedharriet]

Deletions happen now and then. I try when I take an order over the phone to also put it on paper besides inputting it in P3 at the same time to make sure I have it right especially their contact info and cc information. I learned my lesson the hard way. Most people understand but there are some that let's just say aren't understanding.

I used to think inputting it in P3 alone was good enough but now I have both until everything is settled from the show and then I put it in my shred pile.

 

[ChefBeckyD]

Okay, so I'm reading this thread hoping to learn something...but I have a dumb question...and I've been trying to figure it out, but can't.

I have about 3-4 shows on P3 that need to be deleted, and cannot figure out how to delete the show...how do I DELETE a show?

One is a Bridal Shower that was canceled (because the wedding was canceled)
One is a fundraiser that canceled
One is an individual order that I ended up throwing on a show....

I hate them just hanging around on my screen with no resolution/closing, but I can't figure out how to get them off.

 

[esavvymom]

Just right click on the show/order you want, and there is an option to "Delete". Just double check that you are doing the correct one!!

 

[ChefBeckyD]

Just right click on the show/order you want, and there is an option to "Delete". Just double check that you are doing the correct one!!

That would be the problem...I have a Mac laptop, and don't have a right click option.

 

[wadesgirl]

That would be the problem...I have a Mac laptop, and don't have a right click option.

Hold two fingers on the mouse pad and click the button. This will bring up the drop menu for you.

 

[esavvymom]

I have a mac too, but you must be using a touchpad....ah. Gotcha. I have a mouse hooked up to my laptop. And I didn't realize that trick with the two-fingers...neat! See...you CAN teach an old dog new tricks!

 

[wadesgirl]

I have a mac too, but you must be using a touchpad....ah. Gotcha. I have a mouse hooked up to my laptop. And I didn't realize that trick with the two-fingers...neat! See...you CAN teach an old dog new tricks!

Actually my brother (a non-Mac user) taught me how to do it!

 

[ChefBeckyD]

AHHHH! It works with the touchpad too! Thanks...I've happily deleted the dead weight!

 

[Liquid Sky]

Thanks everyone! You are right, I just called the guest and told her the truth and apologized. She seemed a little annoyed about it. Maybe it was only because she was out and about and didn't have a catty on her to go over it all again. I think I am going to offer her a SB or something as an "I'm sorry".

I usually write the info down too on a piece of paper, and of course this time I didn't. Learned my lesson

 

[MissChef]

if you do a backup, then you could just restore to back up I would assume! then your order would be back there... ive done that before and solved it that way... you just need to make sure you are backing up often!

 

[kuntrycook]

Yeah...I like to back-up my P3 every time I get ready to close the application down...I do this because I'm terribly paranoid that I'll lose something or that my computer will crash! I always say "One side of crazy...two scoops of PARANOID!!!"

 

[Liquid Sky]

Yeah...I like to back-up my P3 every time I get ready to close the application down...I do this because I'm terribly paranoid that I'll lose something or that my computer will crash! I always say "One side of crazy...two scoops of PARANOID!!!"

LOL! I love your quote! Good idea to back up every day or each time you use it. I'll definitely be doing that.