Can You Cancel a Show with an Unresponsive Consultant?

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Discussion Overview

This thread discusses the challenges faced by a participant's friend in trying to close a Pampered Chef show with an unresponsive consultant. Participants share their thoughts on the situation, including the implications of the consultant's lack of communication and potential actions to take.

Discussion Character

  • Anecdotal, Opinion-based, Exploratory

Main Points Raised

  • One participant shares that their friend had a frustrating experience with a consultant who did not respond after a show, leading to concerns about closing the show on time.
  • Another participant mentions that the consultant might be waiting until June 1 to close the party for promotional reasons, suggesting that unresponsiveness can happen during busy times.
  • Several users express concern that the consultant's lack of communication could harm her reputation, emphasizing the importance of keeping customers informed.
  • One participant notes that a longer wait might be necessary before considering canceling the show, but agrees that the consultant should cover the shipping costs for the sister-in-law.
  • Another participant suggests that the holiday weekend could explain the consultant's unavailability, urging patience in the situation.
  • One participant reflects on their own experiences, stating that they always ensure to communicate with hosts about closing dates, highlighting the importance of customer service.
  • Another participant speculates that the consultant may have faced personal issues or miscommunication, suggesting that not all messages are accurately relayed when left with family members.

Areas of Agreement / Disagreement

Views differ on how to handle the situation, with some participants advocating for patience and understanding, while others emphasize the need for accountability from the consultant. No clear consensus emerges regarding the best course of action.

Contextual Notes

The discussion reflects personal experiences and opinions regarding communication and customer service within the context of Pampered Chef shows, particularly during busy periods.

Who May Find This Useful

Consultants who encounter similar issues with unresponsive hosts or customers may find the shared experiences and viewpoints relevant.

B
Brianne
Messages
40
A friend of mine moved from California to Minnesota after I joined PC. She called me Sunday night with a question.

She booked a show off of her sister-in-law's show. The consultant came in and did the show, but my friend did not have a good experience with her. Now it is three days after the show was supposed to close and my friend cannot get a hold of this consultant! She's called and left messages both on the answering machine and with the husband.

My friend is a very reasonable woman and is incredibly patient, but she's pulling out her hair over this! She had wanted to close the show on Friday because her other sister-in-law will be leaving town soon and they didn't want for her to pay the direct shipping.

In her frustration, my friend called me to find out if she could cancel the show with the consultant who did the show and have me close it for her.

Of course, I'd love to add that show to my paycheck... but I know it doesn't work that way. I gave her the phone number for Customer Service and told her to call and complain. I also left a message for my upline director (who happens to live in Minnesota) explaining the situation and asking for advice.

The way I look at it, at the very least the sister-in-law who lives out of town should not be paying for the direct-shipping charges.
 
try thisThe consutant is probable holding out till June 1 to close the party because of the consulant promo, somethimes people are just very hard to get a hold of. ( this happenen with Host alot ) Im sure she will pay for the direct shipping if she asks her too,and maybe next time as a friend she will do a Catalog party with you Doreen Ct
 
It's sad to say that this consultant will be losing a lot of business with other people, 1 unhappy customer can do her reputation. Even if she want to wait until june 1 to close that show, she should of get in touch with your friend and explain to her the situation and offer to pay the shipping difference for the sister-in-law. I am sure that your friend would have understand the situation. Maybe you should call head office youself and explain the situation to them and see what they have to say, I know that is not the way to do business but it might be the only way this time specially if she doesn't call back after your friend left messages after messages. She could of at least left your friend a message on her voice mail if she has one, but not returning custumer call is not a way to do business even if we do not reach the hostess when we are suppose too it's the down side part of our job but we should never let down a custumer, what ever the reason is.
 
I think that it would have to be a much longer wait- like 2 weeks of not being able to get a hold of the consultant- before you could really morally consider closing the show. But I agree, that consultant should pay the difference in the direct shipping charges.
 
To play Devil's advocate here, this was a hoilday weekend. Yes, if the consultant went away, she should have followed up with her host before she left but given that this is a big weekend for family outings I would tell your friend to try to call her today. She will probably get home from wherever she went and apologize all over the place for not being available to return messages.

I would hate to think that any of us would intentionally ignore our customers. I know there are some pretty slack consultants out there but I am sure there is a good reason why this lady did not get a return call the day she left a message.
 
  • Thread starter
  • #6
I understand what you mean, Dawn...I know that most of the people I know were either out of town or out on the town the whole weekend. The problem is that the consultant said that she would be in and would be closing the show on Friday.

I've had times when a customer needed to push back a closing date (I think we all have), but I always make sure I call on the agreed closing date to make sure we're ready to close. I think that to push back a closing date without the host's agreeing just to add the show to the June promo is thoughtless and irresponsible.
 
Holding out until June is probably not this consultants intention. In order to get the June promo, the shows have to be held and submitted in June...that means June specials, not the May HWC specials.

If the show was to close weeks ago, I'd be contacting HO to get the upline for that consultant. But, only by three days, I wouldn't get too jumpy. You never know what kind of personal conflict could have come up. And, we all know that when messages are left with spouses or children, we are often LUCKY to receive them with accurate information, if at all.

It could also be possible that she simply misplaced the host's phone number, etc. I hadn't keyed all the personal info into Pampered Partner for a host one time and had a similar crisis when I had not carried my binder (with written contact info) on a trip with me. I had to wait two days until I returned back home. Because I always tell my hosts orders will be delivered in about two weeks from the date we close the show, and HO is really shipping them within 2-3 days, my host thought I "expedited" her order. Part of excellent customer service......Who am I to tell her different :)
My bad, I know - tee-hee
 
Last edited:
Brianne- how did this work out?
Brianne said:
A friend of mine moved from California to Minnesota after I joined PC. She called me Sunday night with a question.

She booked a show off of her sister-in-law's show. The consultant came in and did the show, but my friend did not have a good experience with her. Now it is three days after the show was supposed to close and my friend cannot get a hold of this consultant! She's called and left messages both on the answering machine and with the husband.

My friend is a very reasonable woman and is incredibly patient, but she's pulling out her hair over this! She had wanted to close the show on Friday because her other sister-in-law will be leaving town soon and they didn't want for her to pay the direct shipping.

In her frustration, my friend called me to find out if she could cancel the show with the consultant who did the show and have me close it for her.

Of course, I'd love to add that show to my paycheck... but I know it doesn't work that way. I gave her the phone number for Customer Service and told her to call and complain. I also left a message for my upline director (who happens to live in Minnesota) explaining the situation and asking for advice.

The way I look at it, at the very least the sister-in-law who lives out of town should not be paying for the direct-shipping charges.
Click to expand...

Brianne,

It has been a few days now and I ws wondering how everything worked out with your friends show??? Did you have to help things along or did everything end up working out?
 

Frequently Asked Questions

Can I cancel a show if my consultant is unresponsive?

Yes, you can cancel a show if your consultant is unresponsive. It is important to communicate your concerns to the consultant first, but if they do not respond, you have the right to cancel the show.

What steps should I take to cancel my show?

To cancel your show, reach out to your consultant via multiple channels (email, phone, text) to give them a chance to respond. If there is still no response, you can contact Pampered Chef's customer service for assistance in canceling the show.

Will I lose any deposits or fees if I cancel?

Typically, there are no deposits or fees associated with hosting a Pampered Chef show, so you should not lose any money if you decide to cancel. However, it’s best to confirm any specific terms with your consultant or Pampered Chef customer service.

Can I reschedule my show after canceling?

Yes, you can reschedule your show after canceling. Once you have canceled, you can choose to work with a different consultant or try to reach out to your original consultant again to set a new date.

What if I want to host a show but my consultant is still unresponsive?

If your consultant remains unresponsive and you still want to host a show, you can reach out to another Pampered Chef consultant. You can find local consultants through the Pampered Chef website or social media platforms.

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