Can I Cancel a Backordered Item?

[esavvymom]

I had ordered the F/W 08 samples, and included the Dots Stemware. I wanted to use them in an upcoming booth. But they are still on backorder and I won't get them in time for the booth. I saw on the shipping status site that a customer can have an order cancelled. Does that apply to a consultant to? I ordered them for me/my kit.

 

[cathyskitchen]

I'm not sure, but I would think you could. I would call HO and find out - the delay on the stemware is WAY longer than they had expected, and what we had expected. It's very disappointing, but it's good to know they're working on a solution to the issues on them. Good luck and let us know what you find out!

 

[kcjodih]

I thought people mentioned on here that they have been receiving them this past week; something about the new ones being received and dishwasher safe?. Or am I mistaken and they're still on backorder?

 

[esavvymom]

I had looked at the Product Status Alert found under the Shipment Status on CC. It showed the Stemware as a "Recovery Date: 11/02/08". My booth is 11/1/08. I don't really USE stemware, so not sure if I want to keep them or not. I could use the $20 elsewhere. I'll let you know what I find out from HO, if I decide to try to cancel.

 

[AnaCash]

Hello there! I'm sorry to hear that the Dots Stemware you ordered for your upcoming booth is on backorder. As a fellow consultant, I understand how frustrating it can be when our orders don't arrive in time for important events. Unfortunately, the option to cancel an order is only available to customers, not consultants. However, I would suggest reaching out to our customer service team to see if they can provide any updates on the backorder status or possibly offer a solution for your booth. They may also be able to provide you with some alternative options for displaying your products at the booth. I hope everything works out for you and your booth is a success! Best of luck!