Boost Your Customer Care Calls with These Proven Strategies

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Discussion Overview

This thread centers around participants sharing their experiences and strategies related to making customer care calls. They discuss their motivations, challenges, and outcomes from these calls, as well as the impact of personal circumstances on their ability to connect with customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, is organizing a list of past guests to check in on their product satisfaction and inform them of upcoming specials.
  • Another participant shares their experience of feeling motivated after training and is determined to make multiple calls despite a dislike for phone communication.
  • One participant expresses the challenge of making calls due to personal responsibilities, including caring for a sick child.
  • Another participant mentions attending an open house to connect with past hostesses and promote a kitchen shower for a church.
  • One participant notes the beauty of the day and the desire to balance outdoor enjoyment with making calls.
  • Several users mention that while they are not securing bookings, they are receiving positive feedback about their products, which they view as beneficial for future sales.
  • One participant reflects on the importance of nurturing customer relationships, even without immediate bookings.
  • Another participant discusses the challenge of reaching out to customers and the mixed results of their efforts.
  • One participant shares a sense of accomplishment after making numerous calls and receiving an unexpected online order.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of customer care calls, with some participants feeling encouraged by positive feedback while others express frustration over the lack of bookings. No clear consensus emerges on the overall success of these calls.

Contextual Notes

Participants share personal anecdotes and experiences related to their customer care calls, highlighting the balance between business responsibilities and personal life challenges.

Who May Find This Useful

Consultants looking for insights into the experiences of their peers regarding customer engagement and the challenges of making follow-up calls may find this discussion relevant.

janetupnorth
janetupnorth
Gold Member
Messages
14,814
Customer Care Calls!!!!!

Who is in?????

I'm getting my list together of guests from my past months shows and checking in to see how they like their products, see if they need anything, inform them of upcoming host specials and see if they want to have a show (even if they said no before - maybe a June/July/Aug special might entice them????).

It is so nice here and I want to get outside, but I told myself I can't do that until I call at least 10 people.

Who is in to join me...post your results!
 
  • Thread starter
  • #2
P.S. I hate the phone like many - but after training last night, I'm fired up and going to conquer it - I'm going phone call crazy this a.m.!!!!!!!!!!!!!!!!!!!!!
 
Janet - I'm in.....if my DS will cooperate! DH is gone for the day, and Micah has a bad cold and is hyper! But I really really really need to make some calls today!
 
I am leaving in 1.5 hours for an open house at a local church--some of my past hostesses attend there and they just opened their new building. I've been talking to one of them about scoring a PC Kitchen Shower to stock their new church kitchen. :):):) So I figured I'd go show my face.

Then I'm going straight to my show this afternoon, so I doubt I'll have time for calls. :(
 
I might join in.
My DH is working and all 3 kids are home. But, it is so beautiful outside they will be heading out and playing today.
It would be nice to sun bathe and make calls.
OH, the joys of owning your own business!
 
  • Thread starter
  • #6
Well, I'm almost up to 10 calls - no bookings, but people saying they love their products and appreciate the calls. That will at least help if I get their past hosts to host another show and invite them again.

Still have more to call though...my list is short with only 3 months, but I'm plugging away! If nothing else, I've planted the seed that I care for my customers and they'll want to shop again...

Good luck and keep me posted on how you are coming!
 
Well Janet, you are way ahead of me in hours,
It's only 8:30 am here in my neck of the woods, so I won't be calling for a while.
Good job by the way!
Are you talking up the HWC items you could be selling and making a show off of ?
 
  • Thread starter
  • #8
I did with a few people. No bookings but have one lady going to my website to look them over. Thanks for the reminder on that!

I pretty much exhausted my list of about 15-20 that I have valid numbers for so I'm going to hang my laundry up outside and see some sun (it is 10:30 here).

I will be back tonight to follow-up with the ones where I left messages or got a busy signal numerous times.

Good luck guys!!!!
 
  • Thread starter
  • #9
Oh, I am not totally discouraged by the lack of bookings...I have a lot of people that seem to be "frequent shoppers" only. I am going to bug my hosts from their show to host again and earn free stuff!!!!
 
if you do it next sat too I am in, I have to clean house because I am hosting a scrapbooking show today.....
 
  • Thread starter
  • #11
Maybe I will? :) You gave me a challenge back... ;) Sometimes we need to just kick each other in the butt to just do these things.

After the calls, I ran into town for errands...stopped by the bridal store and put my brochures up and stopped by a few laundromats in town. ...hope it does something, someday...
 
Okay - I called a ton of people today....left a ton of messages, talked to one son, who I'm not sure will pass on the message.......one person who loves her new products - but is in the middle of a major remodel of kitchen/bath....and would like to have a show "sometime this fall"......that's about it for me today!
 
  • Thread starter
  • #13
Go Becky - you picked up the phone and made the calls! That is always the first step. Keep that "fall" one on your list! She'll need to break in that kitchen sometime!

Good work! Doesn't it feel good to "git 'er done"?
 
It does feel good! AND! I just got an email saying that an online order for $118 was placed on my website.....don't know the person, and they didn't provide contact info, so I can't even follow up....but $118 order? I'll take it! They ordered some stuff from the outlet, and 3 stones!
 

Frequently Asked Questions

What are customer care calls in the context of direct sales?

Customer care calls in direct sales refer to phone conversations initiated by sales representatives to connect with their customers. These calls aim to provide support, gather feedback, and enhance customer relationships, ultimately leading to increased sales and customer loyalty.

How can I prepare for customer care calls effectively?

To prepare for customer care calls, start by reviewing customer purchase history and preferences. Create a script or outline to guide the conversation, but remain flexible to adapt to the customer's responses. Additionally, ensure you have a quiet environment and all necessary materials at hand, such as product information and promotional offers.

What strategies can I use to make my customer care calls more engaging?

To make your customer care calls more engaging, personalize the conversation by addressing customers by name and referencing their past purchases. Ask open-ended questions to encourage dialogue, actively listen to their feedback, and share relevant product updates or promotions that align with their interests.

How can I handle objections or negative feedback during customer care calls?

When handling objections or negative feedback, remain calm and empathetic. Acknowledge the customer's concerns and ask clarifying questions to understand their perspective. Offer solutions or alternatives, and reassure them of your commitment to their satisfaction. Follow up after the call to demonstrate your dedication to resolving their issues.

What follow-up actions should I take after a customer care call?

After a customer care call, send a follow-up email or message thanking the customer for their time and summarizing key points discussed. If applicable, provide additional resources or links to products mentioned during the call. Set reminders to check in with the customer in the future, reinforcing your commitment to their needs.

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