Avoid Thermal Shock: Safely Use Stoneware for Frozen Foods

[twopamperedchefs]

Hi Everyone!

I just need clarification on the "thermal shock" that can occur and cause stoneware to crack into pieces. What are we supposed to tell our Guests in regards to frozen foods on stoneware? Do you thaw them first? Do you preheat the stones first? I know there was a thread a few weeks ago about round stones cracking.

I did a show yesterday where the hostess's mother was complaining about it breaking for no reason. I went into the guarantee/warranty, but I want to know what else to tell people so they don't break!

Thanks! :chef:
MB

 

[chefann]

There's actually fairly complete instructions in the use and care about this.For non-convenience foods (meat pieces, etc.), thaw completely before placing on stone and in oven. Convenience foods (chicken nuggets, fish sticks, etc.) need not be thawed, but should go on the stone right before placing it in the oven so that the stone doesn't get cold from the food.

 

[stefani2]

On CC in the download section - you can find a copy of Stoneware Use and Care to print out and give to each Stoneware customer.

Also, having food to covered about 2/3s of the stone surface helps

Ann is right - unthaw really dense food first.

If stones break - just explain that it happens occ. - they are made from clay so it's not as if they are indestructible - and what is great is that ONLY PC has a 3 year guarantee on stoneware!!!

 

[twopamperedchefs]

I had it right - I told them to thaw things first like meat, and I told them I usually let frozen pizzas sit out while the oven preheats and then put them on my stone just to make sure they don't break. I had a guest say that she preheats her stone in the oven and then puts food on, and I thought that would make things worse.

Jenna - thanks for the 2/3 tip. I'm glad I was telling them the right stuff - I just started to doubt myself when my show started off that way!

 

[bsaxman]

I always tell my customers NOT to preheat the stone in the oven, then put cold or frozen food on there. For some reason a few of my customers asked if they should do this to PREVENT the stone shock... and that is actually one of the ways you create STONE SHOCK! I tell them instead to either go ahead and put the food on the stone in the oven while it is preheating, or let the oven preheat and then put the cold/frozen food on the stone at the abesolute last second before putting it in the oven!

 

[stefani2]

For the Stoneware Use and Care - you can even email a copy or the link to your customers if that is easier than printing out a copy.......

 

[ShanaSmith]

another good rule of thumb that people can remember is never put anything over 1 inch think frozen on your stoneware.

 

[rlombas]

Hi MB,

Great question! Thermal shock is a term used to describe the cracking or breaking of stoneware due to sudden changes in temperature. This can happen when placing frozen foods directly onto a hot stoneware or when transferring a hot stoneware from the oven to a cool surface. To avoid this, it is recommended to either thaw frozen foods before placing them on stoneware or to preheat the stoneware before adding frozen foods. It is also important to allow the stoneware to cool down before cleaning or adding more food.

In regards to the round stoneware cracking, it is important to remember that stoneware is made from natural materials and can have variations in thickness. This, combined with thermal shock, can cause cracking. To prevent this, it is best to handle stoneware with care and avoid sudden temperature changes.

When addressing concerns about stoneware breaking for no reason, it is important to remind customers that our stoneware comes with a guarantee and warranty. If they experience any issues, they can contact us for assistance. In addition, it is important to educate customers on the proper care and use of stoneware to prevent any accidents from happening.

I hope this helps clarify any concerns and please don't hesitate to reach out if you have any further questions. Happy cooking!

Best,

Pampered Chef Consultant