? About Replacing a Very Old Item

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Discussion Overview

This thread explores participants' experiences and opinions regarding warranty claims for older Pampered Chef items, particularly a small spatula that has been owned for 15 years. Participants discuss the expectations customers may have regarding replacements and warranties, as well as their personal encounters with similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant shares their experience of a customer seeking a replacement for a 15-year-old spatula without a receipt, questioning if replacements are typical for such old items.
  • Another participant notes that the warranty for scrapers is only three years, suggesting that the customer would need to purchase a new spatula.
  • Several users mention that 15 years is a long time for a low-cost item, expressing that it is reasonable for customers to buy a new one instead of expecting a replacement.
  • One participant expresses frustration with customers who expect replacements for very old items, comparing it to experiences in retail where such expectations would not be entertained.
  • Another participant recounts a personal experience of providing a replacement spatula to a friend, which led to additional business opportunities from onlookers.
  • Some participants discuss the misconception that all items have a lifetime warranty, noting that this belief leads to unrealistic expectations from customers.
  • One participant mentions that the Twixit clips used to have a lifetime warranty, indicating that some items may still be eligible for replacement if a receipt is provided.

Areas of Agreement / Disagreement

Views differ among participants regarding customer expectations for warranties on older items. While some agree that it is unreasonable to expect replacements for such old products, others highlight the confusion surrounding warranty policies.

Contextual Notes

Participants share personal anecdotes and experiences related to warranty claims and customer interactions, reflecting a range of attitudes towards customer service and expectations in the context of Pampered Chef products.

Who May Find This Useful

Consultants who encounter similar warranty inquiries or customer expectations may find these shared experiences relevant to their own practices.

chefcarole
chefcarole
Messages
55
I got an email from one of my catalog hostesses this morning...

I had a girl at my work bring in a broken small spatula (the $4 one) that she has had for 15 years --no receipt--can you get her a replacement or what should she do.

Now, I need to email her and clarify but we wouldn't be replacing a 15 yr. old mini spatula would we? I don't think it's like Sears Craftsman tools where you can walk in after 15 years with a broken hammer and get a brand new one is it? I just wanted to check before I email her back. I'm thinking she just needs to buy a new one right?
 
The scrapers only have a three year warranty anyway, so she will need to fork over the money to purchase a new one. I'd say 15 years is a decent amount of time to own/use a spatula that I'm sure she's used everyday. LOL! :)
 
  • Thread starter
  • #3
That's what I thought but I didn't want to sound like a smart alec. I mean 15 years for an item that cost under $5 is pretty darn good in my book!!
 
I would just look up the warranty on the small spatulas and email and tell you are sorry but the warranty is for only "X" amount of years and it cannot be repaired or replaced for free after the warranty is expired, but that you would be glad to add one to your next order if she would like. If she is a good customer or hsot, you could offer free shipping or something like that if you wanted to really sound nice.
 
Not to hijack the thread BUT whay is it with people and the warranty? I would NEVER dream of walking into Target or KMart or even William Sonoma with a 15 year old $4 item that is broken and ask for a replacement. Why do they think we will?

I have a customer who broke her paring knive sharpener (which she bought from another consultant 5 years ago) and wants PC to replace it and has no receipt. I know we have a great warranty -- so do many others but you need to have a receipt. Again, would they go into a store without a receipt 5 years later and expect a replacement? Sorry -- this has happened to me a bunch of time this month :)
 
I went shopping yesterday and when I was carrying in tons of bags I dropped the only one that had glass and shatterd my candlehoder I bought at Pier 1. Think if I went back in with my receipt and glass shards I could get my $18 back?
Just kidding. I agree though some customers want above and beyond.
Teresa
 
MandyK said:
Not to hijack the thread BUT whay is it with people and the warranty?
Click to expand...
Some people think we have a lifetime warranty on every single item. Yeah, right. I don't know how that got started, but it comes up a couple of times a year for me, with guests bringing old things to shows or asking at fairs.
 
MandyK said:
Not to hijack the thread BUT whay is it with people and the warranty? I would NEVER dream of walking into Target or KMart or even William Sonoma with a 15 year old $4 item that is broken and ask for a replacement. Why do they think we will?

I have a customer who broke her paring knive sharpener (which she bought from another consultant 5 years ago) and wants PC to replace it and has no receipt. I know we have a great warranty -- so do many others but you need to have a receipt. Again, would they go into a store without a receipt 5 years later and expect a replacement? Sorry -- this has happened to me a bunch of time this month :)
Click to expand...

I used to work in Paint and Hardware for Sear and all the Hand Tools (not drills, electric/battery power tools) that are Craftsman are warranted for lifetime so you can go back with your $5.00 hammer if it is a craftsman and they will replace it. You wouldn't believe (or maybe you would) the amount of people who thought that because it said Craftsman that it was guaranteed for life. Some people are just crazy.
 
I recently had an aquaintance that also had a broken $4 spatula. I had a few at home that I had ordered from supply so I brought 1 in for her. As a result, I ended up with 2....maybe 3 catty shows from people that were listening in and said that it was great that I treated people that way.
 
jodistrauss said:
I recently had an aquaintance that also had a broken $4 spatula. I had a few at home that I had ordered from supply so I brought 1 in for her. As a result, I ended up with 2....maybe 3 catty shows from people that were listening in and said that it was great that I treated people that way.
Click to expand...

Good job - you don't want people to "take advantage" of you but if it is a REALLY cheap item or they were treated bad by another consultant you want to make it right and usually get business from it...
 
I'd have to be a pain in the ass right back to her and ask her for her receipt. If she can produce a receipt after 15 years, you can point out the 3 year warranty right on her receipt.

The twixit clips used to be lifetime warranty, so I suspect if a customer still has a receipt that indicated the warranty, they will still be replaced. I don't think the mini seving spatula ever had a lifetime warranty, but who am I to guess without seeing a receipt?
 
chefann said:
Some people think we have a lifetime warranty on every single item. Yeah, right. I don't know how that got started, but it comes up a couple of times a year for me, with guests bringing old things to shows or asking at fairs.
Click to expand...

So true!!!:rolleyes:

I had people TELL ME that our stones are lifetime warranty!! I guess that either the consultant had no clue or they were not listing!
 
If she has one that old it has the wooden handle
Teresa
 

Frequently Asked Questions

What should I do if I have an old Pampered Chef item that is broken?

If you have a broken old Pampered Chef item, you can check if it is eligible for replacement through the company's warranty policy. Contact Pampered Chef customer service with details about the item, including its name, age, and condition, to see if a replacement is possible.

How can I find out if my old Pampered Chef item is still available for replacement?

You can visit the Pampered Chef website or contact customer service to inquire about the availability of your old item. They can provide information on whether the item is still in production or if there are similar replacement products available.

Is there a time limit on replacing old Pampered Chef items?

Yes, Pampered Chef typically has a warranty period for their products, which can vary by item. Most items have a warranty of one year, but some may have longer warranties. Check the specific warranty details for your item to determine if it is still eligible for replacement.

What if my old Pampered Chef item is discontinued?

If your old Pampered Chef item is discontinued, customer service may offer a similar replacement or suggest an alternative product. They can also provide information on any current promotions or discounts that may apply to new purchases.

Can I replace my old Pampered Chef item with a different color or style?

Yes, when replacing an old Pampered Chef item, you may have the option to choose a different color or style, depending on availability. Be sure to ask customer service about your options when requesting a replacement.

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