Question About Old Baker's Roller

[shelly.nurse]

So I had my Fall Open House last night, and had passed out invitations to houses in my neighborhood. It went pretty well, had 8 buying guests and all except one ordered enough for the guest special. Anyways, one of the guests brought her old wooden and metal baker's roller, that looked like it was missing a piece that secures the big roller to the frame. I have no idea how long the warranty was on that product, she was like "what can you do to get it replaced?" No receipt, had no idea how long she has had it or whose party she bought it from. I looked up the warranty on the new roller (which I know has been around for at least 3 years) and saw that the warranty on that was only 3 years. I informed her that I think the warranty would have been the same as the new roller, and that it was probably out of warranty. I also don't think there are any replacement parts I could order for her either. Does anyone know how long the warranty was on that roller? For all I know, it could be 15 years old (I KNOW they had it back then, I was a customer, and always wanted it, but money was pretty tight, had to make due with a regular rolling pin since I already had one, lol).

Anyways, I offered her 10% off of a new one, or I could help her earn it free by booking a party. She didn't want to do that.

 

[chefjeanine]

Way out of warranty. I started over 9 years ago and we had the plastic roller when I started so even if there were replacement parts they would have stopped being available a long time ago. Focus on the quality of that product. . . it lasted a VERY long time. If she needs to have one in her kitchen, she'll remember you and how you tried to help.

 

[lt1jane]

Thanks to my sister who sent me all of her old PC paperwork and a few catalogs, I can tell you that the Dough & Pizza Roller was still being offered SS 1999. According to the wish list dated 9/98, it carried the basic 1-year guarantee.

It's amazing how little many of the prices have gone up over the years and how much of the training tools have stayed the same. Iu'm having fun going through my little "time capsule" finding all the gems and goodies. There's a lot stuff that I can still use 10+ years later!

 

[wadesgirl]

Thanks to my sister who sent me all of her old PC paperwork and a few catalogs, I can tell you that the Dough & Pizza Roller was still being offered SS 1999. According to the wish list dated 9/98, it carried the basic 1-year guarantee.

It's amazing how little many of the prices have gone up over the years and how much of the training tools have stayed the same. Iu'm having fun going through my little "time capsule" finding all the gems and goodies. There's a lot stuff that I can still use 10+ years later!

I have a very old catalog and the prices have barely gone up on some items!

 

[Staci]

Hello! Thank you for sharing your experience at your Fall Open House. I'm glad to hear that you had a successful turnout and that most of your guests took advantage of the guest special. As for the guest who brought in her old baker's roller, I can understand her disappointment in finding out that it may be out of warranty. Unfortunately, without a receipt or knowing when and where she purchased it, it's difficult to determine the exact warranty period. However, I did some research and it seems that the warranty for the old wooden and metal baker's roller was also 3 years. I apologize for any inconvenience this may have caused.I think it's great that you offered her a discount on a new one or the opportunity to earn it for free by booking a party. It's always important to take care of our customers and offer them solutions, even if it may not be the outcome they were hoping for. Thank you for being a dedicated consultant and for always providing excellent customer service. Keep up the great work!