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A must read about rice cooker from a customer of mine

kreaser

Advanced Member
Gold Member
Jan 21, 2008
552
5
HI EVERYONE...I RECEIVED THIS FROM A CUSTOMER..I SENT IT ON TO PC...

Hi. My name is ______and I'm on your mailing list. I'm writing to you about a product I purchased at a party you hosted last year. I want you to know that this isn't a complaint but a letter of much concern. I bought the rice cooker and used it many times with great success. A week ago, I used it again this time placing brown rice in it (not the instant kind). I placed it in the microwave and came back in the kitchen about 7 minutes later to a room full of smoke and the horrible smell of plastic burning. I opened the microwave and much to my horror, the rice cooker lid was melting into the rice cooker. My smoke alarms then kept going off and I had to open my windows, in the middle of winter, to clear the smoke. I believe that a minute later, my microwave would have caught on fire. I immediately tossed my rice cooker into the trash, after dousing it with water. I wish I would have taken a picture of it but hindsight is 20/20. I was trying to get the smoke out of my house at that point.

After the fact, I dug out the pamphlet that came with it which says to only use rice with microwave directions. After my experience, this should be in bold, dark, underlined print with a huge "POSSIBLE FIRE HAZARD" if long-cooking stove rice is used. The long grain brown rice I used obviously soaked up all the water very quickly and started burning in less than 7 minutes. I'm glad I came to my kitchen when I did. The smell lingered in my house for almost a week, despite airing it out as best as possible during the middle of winter and going through many candles and air fresheners. I also had to buy a new microwave. There was burnt plastic stuck to bottom of it and a brown residue in the vents. I wasn't going to take any more chances.

I realize that this is user error and I'm not asking for anything to be replaced. I am asking though that you please forward this letter to the appropriate people at Pampered Chef. I'm sure I'm not the only one who would use long-cooking rice in the rice cooker. This is a great fire hazard and more obvious warning signs about using instant rice only should be placed in the directions and on the rice cooker itself. I would hate to see this happen to anyone else, especially with a worse outcome. Please email me back or call me directly if you have any questions. I greatly appreciate your attention to this matter.

Thank you,
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
Yes, definitely forward the letter to HO.

Although, I have to say, if they don't read the directions in the first place, they wouldn't see "Fire Hazard" either...
 

ChefBeckyD

Legend Member
Gold Member
Sep 20, 2005
20,376
31
Yep - happened to me too - exact same thing.

Since long grain brown rice is about the only kind of rice I use, I never replaced the rice cooker. The stove works fine for me.
 

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
I wonder ... did she a) add extra water and b) cook it at 50 percent power like the directions say?

Just wondering because I have a bag of brown rice that has yet to be cooked ...
 

kreaser

Advanced Member
Gold Member
Jan 21, 2008
552
5
  • Thread starter
  • #5
Di,
I'm not sure how she cooked it...she realizes it was her fault, but she is just suggesting that the print be bigger and more upfront, or actually put on the cooker about not using long grain rice in there. I have to agree with her. We'll see what PC sends back to me
 

Jolie_Paradoxe

Senior Member
Gold Member
Apr 15, 2009
2,869
16
Wow, that's horrible. Glad she was able to catch it before it caught fire.
 

nikked

Senior Member
Gold Member
Apr 10, 2005
2,133
7
I have cooked brown rice with no problems in my rice cooker. But, I have heard of this type of happening before (happened to a customer of mine...she had used it many times before with no problem, then one night, completely melted!)

Definitely forward to TPC, and thanks for sharing!
 

kreaser

Advanced Member
Gold Member
Jan 21, 2008
552
5
  • Thread starter
  • #8
wanted to update here..I got a call from PC this evening from the test kitchen and product area. They are going to call my customer this evening and offer her replacement, or even tell her she can file a complaint if she wants. They were very surprised that it would have happened at 7 minutes they told me..they had never heard of this, and also he said that they would definitely think about having something put right on the cooker about long grain rice. I was very impressed with this gentleman when he called. I asked him to please let me know if they were able to get in touch with her
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
That's really cool that they called you and followed up (and so QUICKLY).
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
  • #10
Glad to hear the HO is handling this well.
 

chefann

Legend Member
Gold Member
Nov 4, 2005
22,111
7
  • #11
There's another recent thread about rice cookers melting.

The important thing to know about using the cooker is that it's ESSENTIAL to turn the power down to 50% after the first 5 minutes of cooking. And not to cook small amounts of rice because small amounts of food concentrate the hot spots.
 

Jolie_Paradoxe

Senior Member
Gold Member
Apr 15, 2009
2,869
16
  • #12
Good point Ann. I am one of those guilty people, who use it at full power. Looks like I better change that asap. :)
 

KimoMakano

Member
Gold Member
Aug 20, 2007
228
0
  • #13
I also have used this for brown rice and found that as long as I follow the directions it works okay. That being said, I prefer to use my electric rice cooker for rice (white or brown) since it takes about the same length of time and comes out better.
 

cakepampered

Member
Jan 7, 2005
67
0
  • #14
Same thing happened to me with the rice cooker. Honestly, I will not sell it to anyone from now on. The experience was just too frightening for me. My house stunk for a week too. Stove top is the way to go for rice cooking. I really believe that PC should pull that product all together before there is a serious fire which results in injury or worse.
 

Grandmarita

Advanced Member
Gold Member
Nov 9, 2005
913
0
  • #15
This is an astounding thread. I have been in love with my Rice Cooker from the very beginning when I first saw the 10 minute chocolate cake. Last summer I was using mine in our RV, for a cake, and the cake turned out like a hockey puck. I blamed myself, and never warned anyone else. I eventually deodorized the cooker, and still use it. That was a one time occurrence. Nothing melted but the smell was horrible. I will definitely look at the Product Use Instructions and advise my customers. I sold several in Jan. and Feb. cause they are so great to use in RV's.
 

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