Getting a Warranty Replacement for Warped Skillets: What to Do?

[mom2leelee]

One of my hosts for this month bought 2 of the professional skillts for her son a few years back. Both of the skillets are warped on the bottom. The son is now divorced and he got the skillets but the exwife got the receipts. She wants me to take care of this for her. I emailed HO 4 days ago but haven't received any response. Does anyone know what i should do about this?

 

[pamperedgirl3]

Do you have a copy of the receipts in your records? I would probably call HO & explain it over the phone.

 

[cmdtrgd]

Call HO and see if they can find the receipt. Have the name on the receipt, the host name, the consultant name, the approximate month and year they were purchased or a combination of these. The more info you have, the easier it will be to find the receipt.

 

[ChefJesssica]

Katie,

I would wait a few more days for a response from HO. I had a guest who needed a new knife but I didnt even know which state or what year or anything about the show where she orginally purchased it and HO was totally helpful. They just had her send it in. So just give them the information you have and I am sure they will help you.

 

[mom2leelee]

I didn't sell it to her. She can't remember the hostess or the consultant she purchased it from. She also can't remember exactly when she purchased the pans. She is basically no help at all. I am closing a catty show w/ her Friday and hope to have an answer for her by then. She is SOOO picky and just 'one of those hostess' you will be glad to wash your hands of. I am almost afraid if I dont' get it resolved for her then she won't submit the show.

 

[pamperedgirl3]

Call HO & explain that then. That way you'll have your answer by Friday. Also, since the skillets have a lifetime guarantee anyway, I would think they'd be a little easier with the no receipt thing b/c it wouldn't matter how long ago they bought it.

 

[mom2leelee]

I am waiting in HO to call me back. I'll let ya'll know how it goes!

 

[AJPratt]

Good luck! I have had HO replace things w/o receipts that were yeasr old!

 

[mom2leelee]

Just got off the phone w/ HO. They seemed hesitant but did offer to replace the pans. She has to pay shipping to return both of course and then they will send her two new ones. THey did stress that w/out the purchasing information (hostess/consultant etc.) they will only replace the pans ONCE regardless of the lifetime warranty.