Why Wasn't I Notified About the New Consultant's Return?

  • Context: Director 
  • Thread starter Thread starter Sheila
  • Start date Start date
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Discussion Overview

The thread discusses the lack of notifications regarding new consultants rejoining teams within the Pampered Chef community. Participants share their experiences and frustrations about not being informed when former consultants return and the implications of this issue.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant noticed a former member rejoining without any notification from Home Office, expressing concern about the potential for missing important updates.
  • Another participant questioned whether notifications were sent out, highlighting the absence of a "new consultant" notice on their consultant connection.
  • One participant reported speaking with tech support, who indicated there is a glitch in the system affecting notifications.
  • Several participants shared similar experiences of former consultants rejoining without prior notice, leading to confusion and concern.
  • One participant mentioned receiving delayed notifications about past kit reactivations, suggesting inconsistencies in the notification system.
  • Another participant expressed hope that improvements would be made to the notification system, particularly regarding the renewal program.

Areas of Agreement / Disagreement

Views differ regarding the reliability of the notification system, with several participants agreeing on the lack of timely updates but no clear consensus on the extent of the issue or its resolution.

Contextual Notes

Participants are sharing personal experiences related to the notification system for new consultants, indicating a concern for communication within the community.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who are experiencing similar issues with notifications about new team members or are concerned about communication from Home Office.

Sheila
Gold Member
Messages
5,350
I just happened to notice a member back on the team. She's at the bottom of the list with 30/90 day end dates, so it looks like she bought a new kit & got a new Consultant Number (she didn't go back in line where she used to be). ZERO notification from Home Office. She didn't say a word either. She joined again yesterday & I noticed her tonight. That's scary! I'd have felt AWFUL if I didn't notice for a week or more!
 
Did you not even get the "1 new consultant has joined your team" notice on consultant connection?
 
  • Thread starter
  • #3
No. That's what's so weird!!!
 
  • Thread starter
  • #4
Just checked again, still no notification & she joined on the 26th.
 
  • Thread starter
  • #5
*** SPOKE WITH TECH SUPPORT *** There's a glitch in the system! So watch your Performance Tracker for newbies. You can't trust the Overview page pop ups right now.
 
Yes- I just had someone buy the mini kit yesterday. She was a previous consultant so she called me first. She just showed up on my team online.
 
  • Thread starter
  • #7
They already knew about it when I called, but he said he'd relay that another Director had called in about it. Hopefully they'll get it fixed soon.
 
I had that happen too! A past host signed up on my website w/o telling me, and the first I knew of it was when I got a copy of the "Welcome" email to her from my SD!
 
  • Thread starter
  • #9
She finally popped up as a notification today, 4 days after she signed. (I checked about 1 AM & it wasn't there yet, but was when I checked at 3:45 PM.)
 
i got notification yesterday that people had used the kit reactivation 5 or 6 months ago! and someone who used the react this week hasnt shown up yet!
 
  • Thread starter
  • #11
Hmmm, haven't received any renewal notices yet. But it's nice to know that it might be in the works!!! They've needed to notify us since they implemented the renewal program!!!
 

Frequently Asked Questions

Why wasn't I notified about the new consultant's return?

Notifications about new consultants typically depend on your communication preferences set in your account. If you haven't received a notification, it may be due to your notification settings being turned off or not updated.

How can I check my notification settings?

You can check your notification settings by logging into your account and navigating to the settings or preferences section. Ensure that you have opted in for notifications related to new consultants and other relevant updates.

Is there a way to receive notifications for all new consultants?

Yes, you can adjust your notification preferences to receive updates for all new consultants. Make sure to select the appropriate options in your account settings to ensure you are informed about any new additions to the team.

What should I do if I still don't receive notifications?

If you have checked your settings and still aren't receiving notifications, consider reaching out to customer support for assistance. They can help troubleshoot the issue and ensure you are set up to receive important updates.

Can I get notifications through other channels?

Yes, in addition to email notifications, you may have the option to receive updates through text messages or app notifications, depending on the platform. Check your account settings for available options and select your preferred method of communication.

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