Why Didn't Anyone Contact Me About My Declined Credit Card?

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Discussion Overview

The thread discusses experiences related to declined credit cards during Pampered Chef shows and the subsequent communication (or lack thereof) from Home Office regarding these issues. Participants share their personal experiences and feelings about the impact of these situations on their business practices and upcoming shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over not being contacted about a customer's declined credit card, impacting their first show experience.
  • Another participant noted that Home Office typically sends an email when a show is on hold due to a declined credit card, suggesting that the participant may not have received it.
  • Several users mentioned that delays in communication from Home Office can occur, especially during busy times like the end of the month.
  • One participant shared their experience of having a smooth shipping process and noted that issues are usually resolved quickly.
  • Another participant indicated that they had experienced a similar issue with a declined credit card but did not receive any notification from Home Office.
  • Some participants suggested checking email settings, as important messages may end up in junk folders.
  • One participant mentioned that they had to provide new credit card information and were hopeful about resolving the issue in time for their next show.
  • Another participant reflected on their own rocky start and emphasized that initial challenges are common in the business.

Areas of Agreement / Disagreement

Views differ on the reliability of communication from Home Office regarding declined credit cards, with some participants affirming that they typically receive prompt notifications, while others report not receiving any communication at all.

Contextual Notes

Participants shared their experiences in the context of running shows and managing customer payments, highlighting the challenges faced during busy periods and the importance of timely communication.

Who May Find This Useful

Consultants who have experienced similar issues with declined credit cards or those interested in understanding the communication practices of Home Office may find this discussion relevant.

Jenni
Jenni
Messages
780
Ok I closed my very first show out March 5th at 7:00 am.....

As of this morning it was still not showing a shipping date. I was thinking everything would be delivered by today or tomorrow the latest. So I call the 1-888 number.... a lady tells me that one of my customer's credit cards was declined. Why didn't anyone try and contact me? This leaves a very bad taste in my mouth for my first show. I have my second show this Friday and I was really counting on having my new products ($140 worth of free stuff I was host) to demo and use. Now I'm going to have to borrow from other consultants and pick up and return things. UGHH this is not a good start! :(
 
Hang in there! Home Office has been a little behind on things lately. I'm surprised you did not get an email that your show was on hold due to a declined credit card. That usually gets sent the same day you submit the show. I'm sure HO will get caught up and things will return to running as smooth as usual. But, end of month and first of month party submissions sometimes get them bogged down. I know neither I nor my host have received an email stating the 12" Executive skillet is on back order, and she was expecting two. Thankfully I saw it on CC, and then it was posted on here yesterday, so I knew what was going on. Just keep an eye on things and call in when you feel it is necessary.

Good luck with your next show.

Tammy
 
My condolences. I don't know what to say - I haven't had any problems with credit cards (yet - I've only closed 5 shows). And I do love the super fast shipping - that we normally get. My startup was rocky too... still is actually. But I try to remember that most things start off a bit shaky and in the end it doesn't matter. It gets all worked out and we end up not really remembering the issues associated with starting up. Good luck... I guess we can learn from your experience to check up on any shows we submit a couple of days afterwards to ensure that all is well so that we are not blindsided by these problems. ZK
 
Usually they email you. Do you normally get emails from HO? Sometimes they go to my junk mail box and I have to find it in there.

Also for future reference, at the top of the shipping page, they will tell you which day they are working on. Some times you can have 1 date be there for several days while they catch up on things (like end of the month/promotions). If you ever notice anything sitting in there longer than that date shown at the top of the page, call about it.
 
Verify your email is correct. Because they do send out an email...

HO is usually pretty good, I think they are behind the curve a little...they've had a string of winter storms...good luck
 
I'm so sorry to hear about that! Hang in there... it will get better!

And FWIW, you usually get an email from HO really quickly letting you know anytime a show is on hold. It is unfortunate that this happened with your first show, but I have always gotten an email when a customer's card is declined.

Were you able to get it resolved
 
  • Thread starter
  • #7
I just got off the phone and gave them new CC info and waiting for it to get approved. They I waited to hear her say my show was off hold. It should ship today or tomorrow... which is good! So there is hope I will have my stuff for my next show Friday night.
I placed a supply order and got a email saying it was shipped so they do have my correct email address. :yuck: I'm trying to let it go... LOL
 
Mine I submitted on March 4th finally shipped yesterday. I can say this is unusual to take this long, unless it is an end of the month show.

I think that day they were down and people could not submit until they got their technical problems fixed really got them in a bind this month.

Normally, you would get an email ASAP about the credit card. I know I have gotten them almost immediately after the show was submitted it seems. I think this may be something that did not get done b/c of those techinical problems too.

Hang in there! These problems are not the norm with PC!:chef:
 
I second what Jennifer just posted. I have always gotten emails quite soon after submitting a show if there was a problem with someone's form of payment.

Don't let this disuade you-
 
Jenni said:
I just got off the phone and gave them new CC info and waiting for it to get approved. They I waited to hear her say my show was off hold. It should ship today or tomorrow... which is good! So there is hope I will have my stuff for my next show Friday night.
I placed a supply order and got a email saying it was shipped so they do have my correct email address. :yuck: I'm trying to let it go... LOL
Click to expand...
You should have it by next Friday if it will go out tomorrow. Virginia probably only a couple shipping days from Illinois.
 
When you submit a show the first week of the month, it may take longer to ship out because HO will ship all end of the prior month shows first. I have done over 300 shows and only had 2 declined credit cards, so it doesn't usually happen. Hang in there.
Deb
 
I had one decline a few weeks ago and neither me nor my director got an email!
 

Frequently Asked Questions

Why didn't anyone contact me about my declined credit card?

There could be several reasons why you weren't contacted. Sometimes, the system may automatically decline the transaction without notifying the representative. Additionally, if the decline occurred outside of business hours, it might not have been addressed until the next working day.

What should I do if my credit card was declined?

If your credit card was declined, the first step is to check with your bank or credit card provider to understand the reason for the decline. Once you have that information, you can update your payment details or resolve any issues with your bank.

Will I receive a notification if my payment fails?

Typically, you should receive a notification if your payment fails. However, the method of notification may vary depending on the company’s policies. It's a good idea to check your email and spam folders for any messages regarding your payment status.

Can I use a different payment method if my credit card is declined?

Yes, you can usually use a different payment method if your credit card is declined. Contact your representative or the customer service team to provide an alternative payment option and ensure your order is processed without delay.

How can I prevent my credit card from being declined in the future?

To prevent future declines, ensure that your credit card information is up to date, including the expiration date and billing address. Additionally, monitor your account for any unusual activity and maintain sufficient funds or credit limit to cover your purchases.

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