Why Are Refund Adjustments Missing and How Can They Be Retrieved?

[trps]

I have been checking on a return for refund item. It disappeared from the adjustments today. I typed in the reference number and nothing. Anyone have this happen or know what is going on?

Thanks for your help.

 

[darlinclem]

It happens when the adjustment is more than 30 days old. That said, I have ones that NEVER show up on my adjustment page. It doesn't matter how I do the adjustment- most never seem to show. I keep a list of adjustments with info so I can refer back to it as needed.

 

[trps]

it was on Friday morning then I checked today and missing it was started on the 7th so only 11 days old. Could they take it off while it is processing? I am hoping that is what it means.

 

[pampered2007]

I would call the solution center. I had an adjustment once that never showed up when I tried to check it. When I called about it, it was supposed to have been shipped...but wasn't. The customer service rep. I spoke with was wonderful! She corrected the problem right away and shipped the product out in a rush status. My host received what she needed the next day.

 

[3RingChef]

Hello! As a fellow consultant, I am happy to assist you with your return for refund item. It is possible that the item was processed for return and the adjustments have been finalized. I recommend reaching out to our customer service team for further assistance. They will be able to provide an update on the status of your return and help resolve any issues. Thank you for bringing this to our attention and I hope everything gets sorted out soon!