What the Heck Is Going on at Home Office?

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Discussion Overview

This thread discusses various experiences and challenges faced by Pampered Chef consultants regarding issues with the home office, particularly related to system errors, long wait times for customer service, and difficulties with consultant sign-ups and order processing.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared a troubling experience with a recruit's sign-up process that involved system errors and a delay in receiving a consultant number.
  • Another participant mentioned waiting over half an hour for a callback, only to be disconnected when transferred to a live person.
  • Some participants reported that they had no issues with sign-ups or call wait times, noting quicker responses than others experienced.
  • Several users expressed frustration over long wait times, with one participant stating they waited between 3.5 to 4.5 hours for a callback.
  • One participant noted that they submitted a show that took two days to show as received, attributing the delay to website issues.
  • Another participant experienced a technical error while submitting an agreement but managed to retrieve the agreement number successfully.
  • One participant mentioned that their customer faced errors while attempting to place an outside order, linking it to website downtime.
  • Another participant discussed the challenges of training new recruits and the implications of not receiving points or credit for them.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding the severity and frequency of issues experienced with the home office. Some report significant problems, while others have had no issues at all.

Contextual Notes

Participants are sharing personal experiences related to the operational challenges faced during a period of system upgrades and increased call volume.

Who May Find This Useful

Consultants experiencing similar issues with the home office or those interested in understanding the current challenges within the community may find this discussion relevant.

A
AMTC
Gold Member
Messages
170
:confused:

I just had a recruit sign up on Friday morning and it got messed up like you wouldn't believe - the system would not let her proceed without checking off a kit credit, which she did (even though she didn't have one) so they finally called me on MONDAY and when they sent her a Consultant number they told her she couldn't use it because it was a Canadian Consultant number. I got an e-mail confirming her, but as of right now, she's gotten NOTHING from Pampered Chef.

She's ready to back out and I can't say I don't understand.

Now I have a fundraiser I put in on 3/25 ALL direct ship - they called me last Wednesday saying one address was wrong, which it wasn't and now I've found that the order STILL hasn't shipped.

AND to top it all off every time you call there's a one to two hour wait.

This is sooooo out of the ordinary of the service I've known.....

Are they having issues because of the upgrade to Pampered Partner Plus???

Anybody else having problems?
 
I haven't had that sort of problems but I did just wait over 1/2 hour for a call back and when they went to transfer me to speak to a live person, they disconnected me, so I have to wait another 1/2 hour!!
 
Hmmm- I haven't had any problems... I signed someone up on Sunday and her consultant number came through fine to both of us today.

I am sorry you are having so much trouble! Everytime I call HO and they say the wait is 1-2 hours I hold anyway and have never waited longer than 15mins!
 
I don't know what's up but my wait time for a call back yesterday was 3.5-4.5 hours!??
 
heat123 said:
I don't know what's up but my wait time for a call back yesterday was 3.5-4.5 hours!??
Click to expand...

I HOPE you called early in the day or did they have to wake you up......;) :rolleyes: :cool:

right now I AM Sooooooooooo glad I have not had to call them lately.....
 
Ginger428 said:
I HOPE you called early in the day or did they have to wake you up......;) :rolleyes: :cool:
Click to expand...


That happened to me a few weeks ago! I jumped out of bed and she was like ready to write down your ref #? haha...
 
jenniferknapp said:
That happened to me a few weeks ago! I jumped out of bed and she was like ready to write down your ref #? haha...
Click to expand...


NO WAY????????????/ WOW!!!!!!!!:eek:
 
I called Friday night and got right through. I think they've had to deal with a lot of issues with the website and CC not updating correctly. That in turn prompted a lot of calls and questions.

I personally submitted a show Sunday afternoon and it took 2 days to show received. Not normal, but I figured it was due to the issues.
 
There will always be long waits during the first few days of a month. Many Consultants have to turn in shows the last day or two of the month. If there are any holds on the shows, the Consultants have to call back with the updated information.

Luckily when I had to call earlier in the day, I had a callback in 39 minutes.

Lisa
 
When I signed up I never got the email with my password. My rectuiter got the email, without the password. I had to call for it.
 
janetupnorth said:
I called Friday night and got right through. I think they've had to deal with a lot of issues with the website and CC not updating correctly. That in turn prompted a lot of calls and questions.

I personally submitted a show Sunday afternoon and it took 2 days to show received. Not normal, but I figured it was due to the issues.
Click to expand...

I swear that they don't ship my orders other than on Tuesdays! Every single one....whether I submit it on Fri, Sat or Sunday!!
 
I take back my original post! I just went to submit another agreement and as soon as I entered in the CC info it took me to a "technical error" screen. Luckily I was able to click back, back, back to get the agreement number. I went back in using the agreement number and it had the time/date stamp and showed that it was submitted... thank god!
 
I had a customer attempt an outside order over the weekend and she kept getting errors. And I know the website was down for awhile and, in turn, P3 was getting errors because it couldn't update.

I think it was just a bad TECH weekend for them.
 
gilliandanielle said:
I take back my original post! I just went to submit another agreement and as soon as I entered in the CC info it took me to a "technical error" screen. Luckily I was able to click back, back, back to get the agreement number. I went back in using the agreement number and it had the time/date stamp and showed that it was submitted... thank god!
Click to expand...

Look at you go Gillian! Another agreement! Woo-hoo for you!!! :D
 
Thanks Alison- really it isn't mine. I signed my host from last weekend and the host's friend wanted to sign to, but only under her friend. Since her friend was so new I had a meeting with both of them where they signed their agreements, but we decided to wait until Sunday (April 1st) in case there was an incentive. I had to wait until today (to get the host's consultant number) to sign the friend under her.


Basically she is on my team and I have to train her since her recruiter is brand new as well, but don't get the points or to count her towards my TPC :(
 
gilliandanielle said:
Basically she is on my team and I have to train her since her recruiter is brand new as well, but don't get the points or to count her towards my TPC :(
Click to expand...
That's true but you are training her recruiter to be a trainer and you will get the same overrides on both of them. It is to your advantage to work with her and sure you don't get points or TPC credit but you do get one recruit closer to your next promotion.

I have always trained my recruits recruits along side them. The new person feels informed and the recruiter is more confident because she is not on her own when she is also new. Now that my FD has recruited 4, I still introduce myself and offer assistance as needed but she is confident to do her own training (she's long distance so they do not attend my meetings). If there is a question she asks me and goes from there. Even after 5 years I sometimes need to get the answer from someone else too of course but we are all here to help each other succeed.
 

Frequently Asked Questions

What changes are happening at Home Office that I should be aware of?

Home Office is constantly evolving to better support consultants and improve the overall experience. Recent changes may include updates to product lines, new marketing strategies, or enhancements to the consultant portal. It’s important to stay connected through official communications for the latest news.

How can I get updates about what’s happening at Home Office?

You can stay informed by subscribing to the Home Office newsletters, participating in training webinars, and following official social media channels. Additionally, joining consultant groups on platforms like Facebook can provide insights and updates from fellow consultants.

Are there any new products or promotions coming from Home Office?

Home Office regularly launches new products and promotions to keep the catalog fresh and exciting. Keep an eye on announcements through the consultant portal and official emails to catch the latest offerings and promotional events.

What resources are available to help me understand changes at Home Office?

Home Office provides a variety of resources, including training materials, FAQs, and support from your team leaders. You can also access recorded webinars and tutorials that explain recent changes and how they impact your business.

Who can I contact if I have specific questions about Home Office updates?

If you have specific questions, you can reach out to your team leader or the Home Office support team. They are equipped to provide you with the information you need and can guide you through any changes that may affect your business.

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