How to Handle a Guest's Repeatedly Declined Credit Card for an Order?

[kristyjab]

Submitted show Sunday night, got the email Monday early afternoon. Re-ran card via 1 888#. DECLINED! I talked to the guest and she told me she had just moved $$$ over from her savings, etc. Somehow from that time the card was ran again and I have no idea how. I called HO again and they told me they would manually debit the account in 2 days. So I call this afternoon (now Tuesday) and the debit was attempted again but DECLINED again... So we very responsive and apologetic yesterday and today Ive called her 2x and no call back. So now her CC has been ran a total of 4 times. I am thinking about debiting it again Friday AM (if they can?) because I am sure she gets paid at her job on the 15th, she works at NASA.

The reason why I am so worried about it that show was just barely over $150 and her order was for $58 of it. Yesterday was my 30th day as a new consultant, and without that show I am $30 shy of $1250 and I am lacking a 4th show leaving me without $200 PC dollars... I am almost tempted to run my own personal debit card and have her get me a money order. But I have a feeling I would be waiting on that.

What happens if she cancels out her order? The host will lose her benefits or can she replace that order even though its been submitted? I am getting a tad stressed about this now... Please advise. Thanks!

 

[LCOLACHICO]

Man that is a bummer, and very frustrating !! i know how much you want this show to close for your 1250 to count in the 30 days.. but be careful .. if you use your card you might me out her order (if she cancels) and out to fit the bill.. who's to say that she will repay u...

Sorry to hear that is happening to you.. sending my prayers up 4 u ...

Great job !!! in your 1st 30 days

 

[candiejayne]

I would probably pay for it myself, but have the order shipped to me, package everything up for the host, but let her know that you are holding that ladies order per a different method of payment due to a problem with PC processing her card. You don't have to say that its being declined due to insufficent funds, just do a not sure what happening, but that she is aware of it. Don't give her the products til she produces a mo or cash. Your host will still get the benefits, you'll get your extra benefits, and if she doesn't pay up, then you've got some additional product to use how ever you want to!

 

[pamperedharriet]

I would probably pay for it myself, but have the order shipped to me, package everything up for the host, but let her know that you are holding that ladies order per a different method of payment due to a problem with PC processing her card. You don't have to say that its being declined due to insufficent funds, just do a not sure what happening, but that she is aware of it. Don't give her the products til she produces a mo or cash. Your host will still get the benefits, you'll get your extra benefits, and if she doesn't pay up, then you've got some additional product to use how ever you want to!

I totally agree. Sorry you are having to go through this. The only good thing about this is that you will know how to handle this if it should ever come up again and of course keep notes in case you have to deal with her again that you want cash from her only.

Until you get the payment resolved the show will not get shipped btw.

Good luck with this and your PC business!

 

[kristyjab]

I would probably pay for it myself, but have the order shipped to me, package everything up for the host, but let her know that you are holding that ladies order per a different method of payment due to a problem with PC processing her card. You don't have to say that its being declined due to insufficent funds, just do a not sure what happening, but that she is aware of it. Don't give her the products til she produces a mo or cash. Your host will still get the benefits, you'll get your extra benefits, and if she doesn't pay up, then you've got some additional product to use how ever you want to!

I am pretty good friends with the host so if I ask her not pass along the the 3 products she wouldnt... I am going to give it until Friday to debit again and then if not I will fork the bill. I figure it I pay the $67.99 I will get $200 FREE and give the stoneware and accent decorator as a gift for the holidays or donate it for a silent auction and use it as a tax write off. I will lose all 30 day benefits if the card doesnt go thru. Keep yalls fingers crossed.