What Is Your Response When Someone Complains About the Price?

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Discussion Overview

This thread explores various responses participants use when faced with complaints about the pricing of Pampered Chef products. Participants share their personal experiences and strategies for addressing concerns regarding product costs during interactions with potential customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions responding to complaints by highlighting the long-term value of products, suggesting they last longer and require less frequent replacement.
  • Another participant shares their experience of emphasizing that a significant portion of the catalog features items priced under $20.
  • Several users mention the importance of warranty and quality, noting that Pampered Chef products often come with better warranties compared to competitors.
  • One participant discusses the strategy of pointing out that many items are available for free or at a discount when hosting a show.
  • Another participant notes that they remind customers of the multiple uses of products, which can justify the price.
  • Some participants express that they do not argue with customers but instead seek to understand their concerns and provide comparisons to other products.
  • One participant reflects on the perception of pricing in relation to other retailers, suggesting that Pampered Chef prices are competitive.
  • Another participant mentions that while many items are well-priced, they find some linens to be relatively expensive for infrequent use.

Areas of Agreement / Disagreement

Views differ among participants regarding the pricing of specific product categories, with some expressing that many items are reasonably priced while others find certain products expensive. No clear consensus emerges on the overall perception of pricing.

Contextual Notes

Participants share their personal experiences and strategies in a variety of selling environments, including craft fairs and shows, reflecting a range of customer interactions.

Who May Find This Useful

Consultants looking for insights on handling customer objections related to pricing may find the shared experiences and strategies beneficial.

I have saved old "wooden" spoons and have shown them at shows. It works well when people have just complained about the price of our items. I show them the black portion and then proceed to let them pass it around. Then I explain that the black portion is mold and that they are using that spoon to make their family food. EVERYONE HAS A WOODEN SPOON. Every party I have done that at bought the Bamboo spoons
 
  • Thread starter
  • #32
F/w 06 Catalog Price Breakdown!I just got this off of a loop:

PRICE # OF ITEMS
$10 or less - 101 items
$10.01 -$20 108 items
$20.01 -$30 - 37 items
$30.01- $40 - 26 items
$40.01-$50 - 10 items
$50.01-$60 - 3 items
$60.01-$70 - 5 items
$70.01-$80 - 1 item
$80.01-$90 - 1 item
$90.01-$100- 5 items
$100.01-$200-8 items
$200.01-$300-2 items
over $300 -2 items

WOW! OVER 100 ITEMS UNDER $10!
 
Expensive??I always tell people they get what they pay for.
I give them the example of my husband going to the Lowe's or Home Depot store to get a tool.
Will my husband buy the cheap tool that will break in only a few uses or will he go for the bigger, better, more expensive tool?
BIngo, he goes for the better tool that may be higher priced but will save him time, money and frustration.
SAme for me I work in the kitchen everyday with my four kids. I have to prepare breakfast, lunch, dinner, desserts, not to mention other special things during the holidays so my time and money are important to me. I would much rather buy a tool that costs $10 instead of a cheap dollar store imitation or even one from Walmart. Why?
Because I will end up going back to the dollar store or Walmart a few more times to replace that item. All the items in the catalog have at least a one year guarantee. Not even Walmart will take back an item after 3-6 months!
The smart choice is to invest in items that you use everyday or very often. The cookware has a lifetime guarantee. I will never have to buy another piece of cookware in my lifetime. That is peace of mind and a smart decision.

I always show the Walmart scraper compared to ours. The gunk trapped in the head of the scraper, the discoloration and the melted head are a great way for me to sell at least five of the scrapers at my show, courtesy of my mother in law!! :p

I sometimes get a person at my shows to complain about the prices and I am ready to come against that myth that PC is too expensive. Also I am quick to let them know that if they have gone to the post office anytime soon they know that $4.00 for shipping is a great deal. If you only order a citrus peeler or the nylon pan scrapers or something small, then yes the shipping seems steep but the $4.00 is actually a great deal for those that purchase a good amount of items like stoneware, several items or even cookware at one time. Then that shipping rate is a real bargain. You could order one of each item in the entire catalog and shipping is only $4.00!! That is not the way other catalog businesses work!!
I do mention that hosting a show will guarantee FREE products if the host does her part and collects outside orders and invites many people to her show!

DEBBIE :D
 
What I really hate is when the HOST complains about the products and the shipping and handling to her guests. She tries to get everyone to combine orders to save on shipping - even if the order is $50 or more. I mean, I don't want to pay a lot on S&H if I only want a small item, but I don't think the host needs to emphasize the cost as if it's horrible....
 

Frequently Asked Questions

What should I say if a customer complains that Pampered Chef products are too expensive?

It's important to highlight the value and quality of Pampered Chef products. You can explain that our items are designed for durability and efficiency, often saving time and effort in the kitchen. Additionally, emphasize the unique features and benefits that set our products apart from cheaper alternatives.

How can I justify the price of Pampered Chef products to a potential customer?

Share the story behind the brand and the commitment to quality. Explain that Pampered Chef invests in high-quality materials and innovative designs, which ultimately enhance the cooking experience. You can also mention the lifetime warranty on many products, which adds long-term value.

What if a customer insists they can find similar products for less elsewhere?

Encourage them to compare the quality and features of those products with Pampered Chef. Often, cheaper alternatives may not offer the same durability or functionality. You can also mention the support and resources that come with purchasing from Pampered Chef, such as recipes, cooking tips, and customer service.

How can I handle a situation where a customer feels the price is not justified?

Listen to their concerns and validate their feelings. Then, provide information on the craftsmanship, warranty, and the overall cooking experience that Pampered Chef products provide. You can also share testimonials from satisfied customers who have found value in their purchases.

What strategies can I use to address price objections effectively?

Use a consultative approach by asking questions to understand their needs and budget. Offer solutions that fit their requirements, such as suggesting smaller or more affordable items. Highlight any ongoing promotions or special offers that may make the purchase more appealing.

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