What Are Your Thoughts on the New Web?

[CoidgigBese]

Beth - is this going to be the case of the squeaky wheel gets the grease? If I have to call every day, I will, but I won't be happy about it. This is absolute BS!

 

[BethCooks4U]

Beth - is this going to be the case of the squeaky wheel gets the grease? If I have to call every day, I will, but I won't be happy about it. This is absolute BS!

I agree. I just sent the following to career solutions, tech, newweb and Jean. I will be calling again next week and until it is changed. No excuse for this.

I have a new consultant who signed her agreement on June 4 but her information says she signed May 11.I have called career solutions twice and both times the operator referred it to a supervisor. The second time Mary did call me back and said her supervisor Yolanda was looking into it but that it didn't matter as her 30 & 90 day dates are right. Not matter?? It matters big time. Her start date affects not only which bonus she earns in her first 30 days but also mine and in June you are giving recruiters extras. Besides it should be right!I believe this may have happened because she was considering it in May so my thought is that she may have first signed in on the 11th of May which makes the date less random than I first thought. She had projects she wanted to finish before signing and she was not interested in grilling tools. She was thrilled about the June bonuses when she learned about them.I had also contacted tech about this and they said to contact CS for them to fix it. Can no one make this correct??I believe this is yet another glitch on the new web. Seriously, don't you think it's about time to pull the plug. Make the developers start over. Use real beta testers (a lot of them) with fake shows - set up fake hosts or use Marla, Jean, Dan, etc as the "hosts" - do the whole thing in real shows that are fake - just don't charge cards (or reverse the charges) and don't ship any products. That would find errors but not affect our businesses and relationships with our customers. This is beyond frustrating and embarrassing. We don't have time for this. Your people in the field do not have time for this, especially with no compensation for all the extra time and efforts.On another subject related to all these changes: I have ordered with many other direct sales companies and never am required to give emails or phone numbers of my friends (the one time the consultant did require me to give the info she spammed them and I have ordered with other consultants in that company where they didn't need that info). Hosts do not feel comfortable giving that info on outside orders and catalog shows. We are not an online company, we are direct sales. Those are two totally different types of companies.

 

[BethCooks4U]

I just got a reply from Jean on her way back from her boondoggle in Europe. She apologized for the frustration and said she's forwarding it on. Again, she said they didn't intend for us to be frustrated but wanted to give us a new tool.

 

[Sequeemamma]

It hadn't crossed my mind until you wrote it, we are NOT an online company, we ARE a DIRECT SALES company! There is incredible insite and wisdom in that phrase. I hope it stops some heads in Chicago.

 

[PamperedK]

Stella and Dot uses a similar set up to this one with their online ordering. I've always given them my email address, but I know I have friends who didn't at my party and the consultant didn't say anything, so they must have a way around it...I'm sure we'll get a way around it! It's pretty cool though to get an email with your receipt and another one saying your order shipped.

 

[baychef]

wanted to give us a new tool.

It's a real tool all right. Hope they get back to work on this.

 

[CoidgigBese]

Anna called to let me know she is requesting a change to my recruits sign date. She said the request she got from the Sol Ctr was to change MY sign date so she had to recall that request. Beth, hopefully you will hear from her soon.

 

[BethCooks4U]

Anna called to let me know she is requesting a change to my recruits sign date. She said the request she got from the Sol Ctr was to change MY sign date so she had to recall that request.

Beth, hopefully you will hear from her soon.

Yolanda said she has sent it on and hopes to call later today ...or did she say soon?... With it fixed.

 

[PCJenni]

I have spent several hours today trying to help a new cons who is several down from me figure out how to get onto cons corner!!! So FREAKING frustrated with this company right now. Makes me sick. I need to spend my time making money not dealing with this crap. Marla's message yesterday was a little to late for me. 45 days into this absolute utter mess and it seems little has been resolved. Seems like it was a bad design, bad decisions made. You can give me the fanciest car with the most gadgets on it but it the car doesn't roll down the road it does me ZERO good!!! Sorry for the vent!

 

[Sequeemamma]

Marla's message yesterday was a little to late for me

At least you were able to listen. I couldn't even access it. My computer wouldn't let me. I've heard we get 100 pc dollars for our "time". Any real information or just an apology, again, and here's some funny money to hold you over?

 

[baychef]

Not to change the subject, but there was an innocent poll taken within my downline director loop. No one has received an HO lead. They have received online orders but no leads.

I wanted to extend this to our group here to see if anyone here knows of any leads received by anyone. HO says it is using the same information, however in NH and NY it is consistent. No HO leads.

 

[PCJenni]

no leads hear either, ther are 4 directors in my extended team both upline and downline in my area. No one has gotten one since the new system. And no one on my team that is eligible has gotten one either. They vanished. I think since the person now has to make all the effort rather than jsut putting their name and email address in, too much work???

 

[quiverfull7]

I just got a lead last Friday!

 

[PCJenni]

how many were normal for you all to get. I used to get 3 to 4 a month for something other than a purchase.

 

[chefruthie]

how many were normal for you all to get. I used to get 3 to 4 a month for something other than a purchase.

I used to get 2-3 a month and on average 5-8 online orders. I've gotten 0 leads and a total of 2 online orders.
Just for grins and giggles thinking that maybe they had "tweaked" the system for the better, just now I put my next door neighbors address and I was not on the first page but there were consultants at least 30 minles away on there. I hit the find button a second time and there I was...fourth one down! The 3 ahead of me all at least 25-30 miles away.

This is crap!

 

[PCJenni]

I agree that it is crap! and now there is Zero incentive to recruit for the newbies. Just sell and now you get leads.. only ha ha.. no leads exist!

 

[PCJenni]

talked to someone in tech support today, who told me he was a temp... he said seems like they rushed this out to "meet a deadline" even though there were major problems. and "I can't imagine what is going to happen when they roll this out to the rest of the 64,000 people" yeah.. yah think???

 

[Sequeemamma]

I got a lead last week. I confirmed it was a lead today when the lady came by to pick up her corn butterer. I asked her how she got my name, if she'd gone online to find someone or if a friend gave her my number. She got me from the web. Nice to know but really, a $3.50 order. I've gotten 3 online orders since May 1st. All "no info" and a total of about $25. There are so few in my area eligible for leads that I would get at least one a week.

 

[Nanisu]

No leads here. Zip.

 

[Chef Kearns]

I have received quite a few online orders, but no leads since April.

 

[BethCooks4U]

1 online order. That's it.

 

[PCJenni]

so where oh where have our littl leads gone, oh where oh where can they be? Has HO taken them and left us alone? Or are they lost in the new we system whhhheeeeeeeeeeeeeeeeeeeee!!!

 

[CoidgigBese]

I've gotten online lead orders and will now duck so you don't hit me, but yes indeedy, I got an HO lead recruit. She's the one with the start date that just got fixed. I haven't counted but the online orders seem to be a bit less than under the old system. One of my newer people called me today wondering where this online order came from, which was an HO lead. She didn't even know she could get them and didn't know if she had to do anything with it. My recruit said she got the 5 people to pick from and got my contact info from that by looking at my website. She then e-mailed me directly. So the killer of this new system is that we have no contact info to follow up with people who express interest unless they get in touch with us.Now I'm dealing with a wedding registry. I admit I did not pay attention beyond them saying in March that there would be no new registries. I thought the bride for a wedding this month would have her 3 months to redeem her rewards. Nope, all registries are inactive as of the 16th. She got a reminder e-mail this week which I was cc:ed on, recognizing that she's busy and reminding her that her rewards ($45 free, 2 half-price) end on the 15th. I talked to her mom. Of course she's on her honeymoon. I have to see if HO will give me the bride's password so the mom can redeem the rewards. I was waiting on hold too long tonight so will try again in the AM. I have enough of a problem motivating for this business right now that any hiccup diverts me quite easily from doing what I need to do to rebuild my business. So what was in Marla's message besides saying you'll get $100PC? When are they pulling the plug on this?

 

[cincychef]

I haven't gotten a single lead either and my ONE online order was for the pan scrapers

 

[cincychef]

Not to change the subject again but I just found out today that my 17 online adjustments I processed online at the end of May ( I never got emails about them and several were pending) NONE of them went thru. I have to call PC and do them all over again!

 

[chefruthie]

Not to change the subject again but I just found out today that my 17 online adjustments I processed online at the end of May ( I never got emails about them and several were pending) NONE of them went thru. I have to call PC and do them all over again!

Wow...just WOW. I'm sorry for you Chantelle

 

[DuenFounnyHok]

No leads here in months. Someone that never qualified for them before the change got a booking.

Sandi

 

[chefkathy]

I got one lead and it's like Becca described. They pick us. It is no longer the "you have a new lead" email and then you go in and confirm it. Nope, that system is no longer in use.My lead sent me a "contact me page submission" through my website. She wants a show on a date I can't do, so I connected her with one of my team members.

 

[BethCooks4U]

So what was in Marla's message besides saying you'll get $100PC? When are they pulling the plug on this?

"I'm so sorry" "we are still going forward"

Anyone see those PC$$ in their accounts yet?

 

[baychef]

Becca..no need to duck...glad that there is a least a few HO leads trickling through. Congratulations!:clap::chef:

I am e-mailing all of my issues to the web e-mail because it seems like the answers from those that are picking up the phones at HO are either uninformed or the answers are not consistent.

And my next e-mail will be to once again explain and complain about the lead system. Why I wanted to know about your leads was to see if it was just a local thing but obviously it is not.

I did like the video from Marla...at least it wasn't all fuzzy blowing smoke up my skirt. There was one part that made me mad. The part where PC knows that Directors are the heart of their business. They have taken so much away from Directors in the past few years. They may feel that way but they have continually taken things away from that level for the past 5 years. I understand business and making ends meet in a tough economy but there are numerous things that continually "change" making Directorship much less than in the past.

Ok...my rant is over for the day. Thank you for allowing me a place to dump it!