What Are Your Thoughts on the New Web?

[Nanisu]

I created a show in the new web for a June 1 show, but told the hostess to use evite and put the link in, not too sure I want her using the new web to send out evites just yet. I got an email from HO this morning with an order that showed sales of $0 and a negative balance like something had been reversed or returned. I have NO orders from this person either individually or on a show in either the old system or the new, so I guess now I have been dinged for something I didn't even sell to someone I've never heard of. I was on hold for tech support for over an hour before I just hung up, I have stuff to do today. Trying to have a good attitude here, but this is beginning to look like a bad I Love Lucy show, LOL.

 

[Ginger428]

So far I have only gone on it to look around. No way am I doing anything else on it until some of the kinks are cleared up. The way I'm looking at it is, it took them 1 year to switch us from PP to P3, so I Know they are not doing anything major for awhile & even if they do, I feel we can still use P3 for awhile. My business is finally soaring & I want to keep it that way. If I have to be up till all hours of the night trying to get something to work, I really don't have time for that! I also think it really stinks that new consultants can't use P3, how are WE suppossed to teach newbies when HO can't teach us!! :help:

 

[DebPC]

Just talked to my director- she is a Senior. She passed on info from a meeting with her EXEC last week. When I told her about everything going on here- she said all the kinks are supposed to be worked out by 6/30. Also she was told it was tested and whoever they tested it with told them about all the problems and PC went ahead and introduced it anyways. Hmmmm...
Plus most of my customer receipts will probably be mailed- I always have a terrible time reading peoples writing of their email addresses. Extra expense for PC.

 

[pamperedlinda]

I have had enough. I am trying to close my $1000+, but my show cart is now "lost". How can it be lost? I talked to technical and I have to re-enter everything into P3. I am sending this to Jean, Marla and Doreen. Don't try to talk me out of it because it is already sent.

Did you ever get a response on your email?

 

[cookingwithlove]

No I did not. The fallout from the early errors with web been considerable. One host was very upset with me and her friend cancelled with me and just signed up to be a consultant with another consultant. All because of the mess with her show.

 

[Nanisu]

Jean and Marla need to know, but honestly I think they are so swamped with info (and nowthey are in Europe anyway with all the Company Sweethearts) that they can't do anything about it. So sorry this happened to you.

 

[cookingwithlove]

Just Marla went. Jean was on the Silver Trip. I didn't expect a response, but they did tell us to vent to them so I did.

 

[Ginger428]

Just Marla went. Jean was on the Silver Trip. I didn't expect a response, but they did tell us to vent to them so I did.

they both went, I just got a picture awhile ago with Sharon,Jean,Marla,Doris & Dan on the French Riviera...

 

[cookingwithlove]

Gotcha, I thought they took turns. Maybe that is just for Bronze and Silver.

 

[DuenFounnyHok]

So, I have a show almost ready to send in on the new web. My problem is, the host did not bring the cash 2 customers had given her when we met to close. She is going to call me tonight finalize and wants to put those 2 orders and hers on her CC. We can't do that, right? How am I going to make this work?

Sandi

 

[BethCooks4U]

So, I have a show almost ready to send in on the new web. My problem is, the host did not bring the cash 2 customers had given her when we met to close. She is going to call me tonight finalize and wants to put those 2 orders and hers on her CC. We can't do that, right? How am I going to make this work?

Sandi

You can put two customers orders on the host card but you have to enter the card info each time.

 

[DuenFounnyHok]

YAY! I thought I remembered some where in all the updates that we couldn't do that any more! :woohoo:

Sandi

 

[BethCooks4U]

YAY! I thought I remembered some where in all the updates that we couldn't do that any more! :woohoo:

Sandi

We can't put the whole show on one card. If we use the same card for more than one order we can't just put the total on one of the orders. Every order has to show that it was paid to submit the show.

 

[DuenFounnyHok]

I totally did not get this . . . not as bad as I thought.

Sandi

 

[Sheila]

Sandi, just be sure you tell the host that each of the 3 orders will be a separate charge on her card ... not combined into 1 charge. She may want to call her cardholder & let them know that it's okay. Most companies have an automatic fraud alert established & will shut off the card if too many purchases are made in a short time frame. Especially when it's multiple charges from the same merchant.

 

[Sequeemamma]

There is also a maximum of 3 charges allowed by PC. So the host and 2 guests tops. I have personally implemented a "c.c. only" policy for outside orders received after the show. I usually close over the phone so checks don't work for me.

 

[Ginger428]

Gotcha, I thought they took turns. Maybe that is just for Bronze and Silver.

I'm guessing since its an Amazing Cruise, they all wanted to go....

 

[Sheila]

I'm guessing since its an Amazing Cruise, they all wanted to go....

Can you blame them? :veryfunny: I'd want to go too! ETA: I wonder if they have to pay taxes for the trip or if they get paid to go & the company writes it off as an expense?

 

[cincychef]

1st home office order since the new web

Leads sent to your Personal Web Site

Web Order ID: 44709679
jxx rxxxxx

Item Qty
2610 Nylon Pan Scrapers 1

Total: $2.75
:happyforyou:

 

[Sheila]

LOL ~ Don't spend that commission all in one place girl!

 

[PCJenni]

LOL! Wow, don't spend that commission all in one place!

 

[Sheila]

LOL! Wow, don't spend that commission all in one place!

:veryfunny: Great minds think alike!

 

[baychef]

I have to say that although I have not gotten HO leads with the new system, I have had some online orders sent my way so that makes me feel a little better.

 

[Ginger428]

I've had some online orders also & they were all small, but I got them ...But NO leads since Mid April....

 

[Sequeemamma]

I have embraced this new system and had very few issues, none major, until this week.

I was double checking orders for a show today that I was planning to then submit.
1st discovered that the free guest specials had been changed to a charged item so I had to delete then resubmit the guest special so it would be free.
Then I discovered an order I had not taken. Apparently someone placed an order online. Nice right? Except it had NO information - no mailing information, no payment information, AND I got NO notification. So I had to email host to see if I was loosing my mind, had she given me this order or did she know anything about it. No, she didn't know. So now I'm tracking down this gal to find out how she wants to pay. So, we connect and I find out she put all the information in when she placed the order, c.c. info and everything. NOT happy about it.
I don't like the fact that I had to take the time to figure all this out on my own, then take more time to email newweb to let them know, then come on here to warn others about impending issues (aka vent).

Alot of time spent and it still isn't submitted because I need to get the online order payment tonight. Then I'll have to recheck all the orders again to make sure the system didn't decide to un"free" the guest specials again.

I am trying very hard to work with this system. I struggle with not trusting it! My last show I had someone's c.c. be declined FOR NO REASON! Just said, "cannot verify at this time". So I had to delete, then re-enter, re-submit, and it went through 10 minutes later.

Just too much time!

 

[baychef]

Ok, I am behind but today, I was able to get my contacts switched to my new website. Next is to get my shows on. The contact switch went very smooth. I tried it before but must be whatever kink there was has been corrected. Have been extremely busy and have to get with the program to get my June shows on the website.
Sign me, finally sticking my toe in the water!!

 

[DuenFounnyHok]

I am trying to stay positive, but as cool as the new web LOOKS, it seems like its a LOT more work. There is no little tally at the side to keep track of how much free product the host has left, so you better have a calculator handy. And now hand write receipts? Great. When I was working on a show, every time I stepped away for more than 5 minutes, it times me out and I had to log in, go to consultant corner, click on the show, click on the cart, click on the person I was working on.. . . ack! About then the phone would ring and I would have to go through the whole thing again. I do not like the fact that the screen doesn't stay where I left it like P3. I can't believe how many times I had to go through that -- all for 1 shoW!

Sandi

 

[CoidgigBese]

I'm not even on the new web and stuff is getting messed up. A recruit signed on June 1. Her info is showing as May 30 being her signing date. That's the day she started her agreement but she didn't submit it until June 1. Sol Ctr rep can see that, ie. payment on June 1, so had to send an e-mail to Anna in Career Services since she handles consultant agreements. I want my double trip points for the early June recruit. Otherwise I would only care if the new consultant cared which promo she got. I'm not holding my breath to hear from Anna so I guess I'll be on the phone again next week or try to e-mail Anna herself.

 

[PCJenni]

Agreements are in the new web now, and yes they have been messed up. Lost 2 people because of the issues

 

[BethCooks4U]

I'm not even on the new web and stuff is getting messed up. A recruit signed on June 1. Her info is showing as May 30 being her signing date. That's the day she started her agreement but she didn't submit it until June 1. Sol Ctr rep can see that, ie. payment on June 1, so had to send an e-mail to Anna in Career Services since she handles consultant agreements. I want my double trip points for the early June recruit. Otherwise I would only care if the new consultant cared which promo she got. I'm not holding my breath to hear from Anna so I guess I'll be on the phone again next week or try to e-mail Anna herself.

My June 4 recruit's info shows May 11 as her start date. Hmmm... She was thinking about it in May. I wonder if she didn't start looking at it then and that's where that random date came from?! I emailed and called career solutions twice. Both calls resulted in "I'll forward this to my supervisor". The second operator said her supervisor said the date didn't matter and wouldn't affect the 30 & 90 day dates (which are right). Ummm... I expressed that it could affect the bonus we get when she does her $1250 in her 30 days. I also contacted tech about this and they said to contact career solutions to fix it. Seems like no one knows how to fix it.