TTConnect Issue: iContact Users Affected

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SUMMARY

TTConnect users are experiencing issues when sending messages to iContact accounts, likely due to a significant programming update on iContact's platform that occurred on June 26. An urgent email has been sent to the developer for resolution. In the meantime, users can utilize a workaround by downloading the message as HTML, creating a new message in iContact, and pasting the HTML code into it for editing.

PREREQUISITES
  • Understanding of HTML email formatting
  • Familiarity with iContact account management
  • Basic troubleshooting skills for email services
  • Knowledge of TTConnect functionalities
NEXT STEPS
  • Research iContact's recent programming updates and their impact on integrations
  • Learn about HTML email best practices for compatibility
  • Explore TTConnect's support resources for user issues
  • Investigate alternative email marketing platforms for potential migration
USEFUL FOR

This discussion is beneficial for digital marketers, email campaign managers, and developers working with TTConnect and iContact, particularly those seeking immediate solutions to email delivery issues.

NooraK
NooraK
Gold Member
Messages
5,854
From Joy's TT FB page:

TTConnect - iContact users may encounter a problem when sending to iContact account. I have dispatched an urgent email to my developer, as this one is above my pay grade :) I hope we'll have a resolution soon.

If you need an immediate workaround, you can:
1) click on "download as html" to get the raw code
2) log into your icontact account and create a new message, and copy/paste this code into it (the copy/paste html option).
3) edit from there...

Looking around the iContact site, it looks like they had a huge programming update on their site 6/26 so this might explain why my script doesn't work like it used to. THANK YOU so much for your understanding with this unanticipated series of events.
Click to expand...
 
thanks for posting the workaround! i needed it!
 



Thanks for the heads up, Joy! It's always frustrating when technology doesn't work as expected. I appreciate the workaround options you provided and will definitely keep an eye out for any updates on the issue. Hopefully it gets resolved soon!
 

Frequently Asked Questions

What is the TTConnect Issue affecting iContact users?

The TTConnect Issue refers to a technical problem that is impacting users of the iContact email marketing platform. This issue may cause disruptions in email delivery, access to user accounts, or functionality within the platform.

How can I determine if I am affected by the TTConnect Issue?

If you are an iContact user, you may be affected if you experience difficulties such as emails not being sent, login issues, or error messages when trying to access your account. Checking the official iContact support page or community forums can provide updates on the situation.

What steps should I take if I am experiencing issues?

If you are experiencing issues, first try logging out and back into your account. Clear your browser cache or try accessing iContact from a different browser. If problems persist, contact iContact customer support for assistance and to report the issue.

Is there a timeline for when the TTConnect Issue will be resolved?

The timeline for resolution may vary depending on the complexity of the issue. iContact typically provides updates through their support channels, so it's advisable to check their website or social media for the latest information regarding the status of the TTConnect Issue.

Will I lose any data due to the TTConnect Issue?

While it is unlikely that you will lose data due to the TTConnect Issue, it is always a good practice to back up your important information regularly. If you have specific concerns about data loss, reach out to iContact support for guidance and reassurance.

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